Supaphoto Reviews 

284
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, fast, and friendly service, highlighting excellent communication and efficiency. Many people appreciate the staff's helpfulness, knowledge, and personal approach, ensuring satisfaction with the final product. The quality of the converted media, often involving old or damaged formats, is frequently described as excellent, bringing back cherished memories. Reviewers are particularly impressed with the quick turnaround times and the ability to restore seemingly lost footage, even from mouldy tapes.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, professional, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Product

Customers had positive experiences with the product, often expressing gratitude for the ability to salvage... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight and satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So happy I found Supaphoto. Have already used them twice now and will be returning again. We have had hours of wonderful memories from films converted into ever lasting memories that we can easily w... See more

Rated 5 out of 5 stars

Excellent, truly a 5 * experience and service. The small team are all friendly, helpful and ensure you end up with exactly what you want. Had a wedding VHS tape from 1990 transferred to DVD, great qua... See more

Company replied

Rated 5 out of 5 stars

Supaphoto have once again provided an excellent service in transferring our precious family memories for us. We have previously had videos put onto memory sticks, which saved them from degenerating.... See more

Company replied

Rated 5 out of 5 stars

This business is such a find, they can do anything to get your old films onto the modern day technology. It’s a hive of activity, with every single recording gadget in one place. The business runs fro... See more

Company replied


Company details

  1. Video Duplication Service
  2. Photo Restoration Service
  3. Video Editing Service

Written by the company

Welcome to supaphoto.com, a nationwide service for 1st class film transfers including cine film, video, camcorder, slide, negative and audio tapes - Call Now 0800 690 6160 or info@supaphoto.com


Contact info

4.9

Excellent

TrustScore 5 out of 5

284 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.9

All reviews

(284)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

Supaphoto have been so helpful and I am…

Supaphoto have been so helpful and I am delighted with the results. They have digitalised some very old super8 cine film for me. Some parts of the film were very dark and virtually impossible to see. I can now see it clearly!
Can't recommend Supaphoto highly enough.

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Saving your memories

I engaged the services of Supaphoto to try and save a family video tape that that had been packed away for years and thought was safe. Sadly even though it was in a sturdy case when opened the black tape was almost purely white with mould (see photo). I honestly thought it was wiped out and gone forever. But I was talked through the process and how it would have to have the moisture removed and cleaned and how taking time to do it would make it easier to salvage.

Cut to my surprise today to hear (much earlier than expected) that it was not gone forever but that it had been cleaned, visuals made better and that I would be getting back footage of my family that was thought lost forever.

I highly recommend turning to Supaphoto to salvage your old media affected by moisture and mould as well as transferring the media so you can have your precious memories given new life to enjoy forever.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Supaphoto

Excellent service from Supaphoto. They developed my Super 8 film quickly, professionally, and at a very competitive price. The team was knowledgeable, competent, and took the time to explain every step of the process, answering all my questions in detail. Communication was outstanding throughout, and I felt my film was in safe hands from start to finish. Highly recommended for anyone looking for reliable, high-quality film processing.

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

A bright light during bereavement

If I could give ten stars I would. Bereavement is never easy and being overseas when a loved one dies makes it harder. When a neighbor spied some old reels in a closet and sent me the pictures, I knew I had to find out what was on those reels. At nearly 100 years old and taken by my grandfather, who was an avid photographer and early adopter of cinematography, I sought out a digitizaion service. Unlike other services who refuse to deal with customers who are not in the UK, Supaphoto didn't hesitate to help. Not only that, Philip and I chatted about the reels on WhatsApp. Every so often you talk to a complete stranger and wish you could meet in person and that describes Philip. I cannot say how thrilled I was with the result. Not only that, after all was said and done and paid for, Philip noticed that two of the reels needed a small tweak and sent me updated versions. Absolutely would recommend!

June 5, 2026
Unprompted review
Rated 4 out of 5 stars

I was too harsh

I was too harsh. The staff did a very good job in recovering an audio tape from 1989. The service was helpful and prompt. I am happy with the result.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, helpful, kind - 5 ⭐

An amazing service from start to finish. Philip was warm and personable when I popped round with the 3 items I needed help with. You can tell he is very passionate about what he does. We had a lovely chat and he was genuinely interested in what things I’d bought along. Within days I had a message to say they were ready and I’m delighted to see photos and videos of precious memories I’d not been able to see for years! I’ll definitely be back and highly recommend. Thank you for 5 star service and caring about your customers. We need more of that these days! Thank you, Sarah

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

had a VHS video from the 90s

had a VHS video from the 90s , the service was outstanding. The work was done to an exceptionally high standard, with a clear level of professionalism and expertise throughout. I’m very pleased with the results and would definitely recommend them

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Old cini film

I found the staff at supaphoto Very helpful only just a email or phone call away
The quality of the cine film was amazing I was not expecting much as it was over 40 years old
I will be sharing it with the family they will be overwhelmed to see there aunt and grandparents again

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

Supaphoto were so friendly and helpful!

Supaphoto were so friendly and helpful with getting my dad’s old camcorder cassette tapes digitised. Very straightforward and reassuring service, I’m so excited to pick up the USB stick later!

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

So so thankful I found Supaphoto

So so thankful I found Supaphoto. I had 3 old mouldy VHS tapes and didn’t think it was possible to retrieve any footage but after speaking to admin team they said there is a high chance they would be able to retrieve the footage! I was thrilled as my mum is in late stages of Alzheimer’s disease 10 yrs + and I can’t remember her without the disease!! Weird I know! Anyway Supaphoto are super stars!! They did it!! Thank you so very much for caring and retrieving footage I haven’t seen in a long time! I’ll get the tissues ready! No really thank you from the bottoms of my heart. Amanda.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

What a proffesional service from start…

What a proffesional service from start to finish. I had old slides transferred to USB and couldn't be happier. They were beyond helpful and kept me informed all through the process. I will be using Supaphoto again and recommend them whole heartily.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

It’s not often one finds a company like Supaphoto

It’s not often one finds a company like Supaphoto with such a great team. The service provided was genuinely friendly, professional, knowledgeable, and efficient. It was a no-brainer to entrust Supaphoto with digitising 9.5mm cine reels of the early 1930’s from a family estate. For sure, Supaphoto will be my first port of call in future, as and when I need further digital conversions of old media formats. My grateful thanks!

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Beyond expectations and further still…

Beyond expectations and further still ….
I had two old reel to reel tape recordings made in the 1960’s/70’s of messages from relatives in Australia and New Zealand- these tapes would go across the world and replies from the UK sent in return using same tapes .
Both reels had been recorded on both sides but each recording was set at a different speed creating a highly complex transcribing process…
My belief is that the original estimate for this work was woefully short of how much time it took to complete this project but despite asking for an updated price , this was politely and charmingly refused - how many businesses in this day and age would do that?????? Don’t hesitate- get in touch with Phillip and get those old forgotten memories back- outstanding service

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Supaphoto we're excellent at explaining…

Supaphoto we're excellent at explaining what they could do with my VHS and communicating about how to get it organised. They restored a mouldy tape and were transparent about the process from the beginning - they were a friendly and family run business that I would definitely use again.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service from the moment that I contacted Supaphoto.
All options and costs were clearly explained from the outset and the service was excellent.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

So happy I found Supaphoto

So happy I found Supaphoto. Have already used them twice now and will be returning again. We have had hours of wonderful memories from films converted into ever lasting memories that we can easily watch time and time again. Very professional, fast and friendly.
I can’t thank them enough for their speed of service and brilliant communication. I would highly recommend them.

January 22, 2026
Unprompted review

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