Prompt replies from the support team. The team helped to replace the case as per terms immediately. The replacement was lost in transit and they sent in another one immediately. Thank you. Overal... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This case saved my phone's life!!! Less than 24 hours after I got a new Z fold7 I was mowing when it fell out of my pocket, then I ran over it with the zero turn. The front cover of the case shattere... See more
Company replied
I was three weeks past my 12 month warranty when my watch strap broke. Jackie was amazing to work with to activate the additional 12 month warranty and the replacement was shipped quickly. Great produ... See more
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I have always liked the case from the first time I got it. Unfortunately it cracked near one of the hinges. I contacted support through the website. I was immediately responded to, which was unexpecte... See more
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Company details
Written by the company
SUPCASE, based in Atlanta, GA, engineers rugged cases exceeding MIL-STD-810G 516.6 standards, drop-tested up to 50 ft, offering built-in features, a 1-year warranty, and ultimate device protection. Today, we are proud to be a leader in the mobile accessory industry, offering top-tier protection for your devices.
Contact info
5770 SHILOH RD STE 100, 30005-8428, ALPHARETTA, United States
- Toll Free +1 888-981-8159
- support@supcase.com
- supcase.com
4.7
Excellent
266 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Quality product, speedy delivery
Speedy delivery, super tough and really cute case! The color was exactly as shown, and it fit my phone perfectly. We spend so much on these phones, but if you are like me, you can be pretty tough on it. I drop mine all the time. I have had the case since Christmas, and my phone is still in excellent condition, And the case looks brand new. Also I really love the little stand that is built into the case. It has been very useful. I will definitely purchase from them again.
May 28, 2026
Reply from SUPCASE
It's great to hear your phone and case are still looking like new after months of use. Thanks for sharing your experience, and we're glad the built-in stand has been such a useful feature for you.
I like the case it’s strong and works…
I like the case it’s strong and works well and the belt clip stays in place and does not spin.
June 8, 2026
Reply from SUPCASE
Glad to hear it's holding up well for you, Slater.
Reply from SUPCASE
Thanks for sharing your experience, Dave. We're glad the claim process has been easy to work through and that we've been able to help when needed.
Extended warranty is amazing
Supcase extended the warranty on the Unicorn Beetle case I purchased a little over a year ago so I could get a second replacement holster. My husband’s job requires him to clip and unclip his phone dozens of times a day, so the clip doesn’t last as long as the case itself. He prefers the Supcase because it includes a screen protector which the Otterbox case doesn’t include.
June 8, 2026
Reply from SUPCASE
Thanks for sharing that, Kathleen. It sounds like your husband's case gets plenty of daily use, so we're glad it's continued to be the right fit for him.
Warrenty is Awsome second
Warrenty is Awsome second
Case replacement due to glass cracking. Love the case your a true company that stands behind their product
June 8, 2026
Reply from SUPCASE
Thanks, Timothy. We're glad we could help, and we appreciate you taking the time to share your experience.
Love this case!
Love this case because it is practically bomb proof. The front protective screen is amazing too, and the fact that I can now charge wirelessly with your case is awesome. I've been using your cases for years, and I have never had a cracked screen due to dropping my phone (even when falling down metal stairs)! I trade my phones in every two or three years, and they are always just like new.
May 25, 2026
Reply from SUPCASE
Falling down metal stairs is definitely putting a case to the test! We're glad SUPCASE has been there for you over the years, and we appreciate you sharing your experience, Janice.
I've had every Supcase for a Z Fold…
I've had every Supcase for a Z Fold imaginable! All have provided top notch protection! Supcase as a company, also supports Military, First Responders, and Educators. Customer service and warranty are also great! Great Company!!!
June 6, 2026
Reply from SUPCASE
That's quite a Z Fold journey! Thanks for sticking with SUPCASE over the years and for taking the time to share your experience.
Quality Case
I've had that case before and I really liked it, When I changed phones I ordered again. My wife likes the case for her phone also.
June 5, 2026
Reply from SUPCASE
Glad to hear we're still your go-to case after changing phones. Hope your wife continues to enjoy hers as well!
Highly recommend
I had broken my phone case while at work and ended up throwing it away. When filing a claim, they me asked for pictures of the damaged case. I explained to them what had happened and that I no longer had it, and they replaced it under warranty. I love the case and have bought it several times. The company is very professional, understanding and pleasant to work with. Highly recommend their products.
April 5, 2026
Reply from SUPCASE
Glad everything worked out for you. Thanks for sharing your experience and for coming back to SUPCASE over the years.
Good and Sturdy Products
Product is good and sturdy. Also the customer support service team has prompt response for any of your issues
June 1, 2026
Reply from SUPCASE
We're glad to hear both the product and support team have been meeting your expectations. Thanks for sharing your experience.
Well I learned and liked your product…
Well I learned and liked your product online and decided to order and purchase your product to be a better fit for me and my mom cell phone and Tablet devices. The quality and safety of your products have helped keep our devices in safe preventable non damage!
May 22, 2026
Reply from SUPCASE
Thank you for giving SUPCASE a try. We're glad our products have been a good fit for both you and your mom, and that they've helped keep your devices protected.
I won't buy any other brand case
I’ve been using Supcase products exclusively since 2022, starting with a case for my Galaxy S22 Ultra. After that, I never looked back. Since then, I’ve trusted them for everything, including a couple of cases for my Nintendo Switch. I just recently got their MagSafe wallet, and it doesn't disappoint. It’s extremely durable, looks great, and doubles as a fantastic kickstand. Supcase consistently delivers products that are not only incredibly well constructed but also look sharp. Highly recommended!
June 4, 2026
Reply from SUPCASE
Wow — that's incredible support. Knowing you've trusted SUPCASE across so many devices since 2022 truly means a lot to us. Thanks for being part of the journey and for taking the time to share your experience.
Warranty is awesome
Warranty is awesome, they help me and they deserve the 5 star. Thanks again for the time it took my case to be handled.
May 28, 2026
Reply from SUPCASE
Thanks, Adalberto. We're glad we could help and appreciate you taking the time to share your experience.
Prompt replies from the support team
Prompt replies from the support team. The team helped to replace the case as per terms immediately. The replacement was lost in transit and they sent in another one immediately. Thank you.
Overall the case has been protecting my phone very well. Only thing that broke off was the stand which is also the magnetic part of the case.
Customer service 5 Stars, Product 5 Stars, Warranty 5 Stars.
May 28, 2026
Reply from SUPCASE
Thanks for sharing this, Pradipta. We're glad everything was ultimately resolved and that your case has continued to serve you well along the way.
I love that is was simple and quick…
I love that is was simple and quick process to do the warranty claim
May 28, 2026
Reply from SUPCASE
Glad it was a smooth and quick process for you, Bernardo.
Customer service in the warranty team
Customer service in the warranty team was excellent. I gave it a four-star review mainly because the phone case is definitely above par, but no phone case is absolutely perfect.
March 9, 2026
Reply from SUPCASE
Appreciate the honest feedback, Jason. Glad the warranty team took good care of you.
I love Supcase
I have been using the Unicorn beetle case since the iphone 6 and it has remained to be amazing. I purchase the cases on amazon and for the first time ever it had broke! It was due to me playing around with the built in stand too much on the iphone 17 pro max case but after contacting support, they gave me a new product instantly after proving my purchase. The warranty is extremely long and they fulfill it with almost no hurdles. Highly recommend
June 3, 2026
Reply from SUPCASE
That's quite a journey, Ali! Thanks for sticking with Unicorn Beetle over the years. We're glad the support team could get things sorted quickly when you finally needed them.
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