supdrinkware.comReviews 

I’ve emailed 6 times trying to get a replacement cap for my insulated wine bottle as I’ve mislaid the silicone gasket that makes it airtight. So far, I’ve had one response offering to send me a free replacement cap and asking for my full address. I replied immediately supplying the information requested but, to date, I’ve had no acknowledgement not replacement cap, despite a further 2 emails from me. There doesn’t appear to be a phone number, just an email address to their so called friendly helpful team. I am thoroughly disgusted at their appalling customer services. So, although I love the bottles, I can’t recommend anyone to buy from them as you’re unable to get a response from them if something goes wrong.

I have sent 2 emails with a request to replace a broken lid for the cup
No response!!! The product is good but lack of interest in customer service is very poor!!

I purchased a set, wine cooler and two insulated cups for holiday. I received them just before I left in July. On my first time use the wine cooler leaked. I contact Sup and they asked if there was a plastic grommet in the top, there was but the top would not seal or close evenly hence the leakage. Sup asked for my address even though I provided my order number. It is now Sept, several emails later and I have NOT received a new top, replies to my emails absolutely nothing. My next step is my credit card company to raise a refund. Don’t waste your money go elsewhere. I am £70 down with a faulty product and nowhere to go.

Would give zero if I could. Purchased several weeks ago. No tracking information sent. No communication other than spam. And no response to any emails.
Avoid this scam site. Total theft.

Absolutely shocking, do not buy!!!! Leaked from day one and several attempts where made to get a replacement and 2 months in in still waiting, they said twice now they would send a replacement lid and that should do the trick, but no lid had arrived, I have emailed again today for the 10th time

Have made a few purchases now, great stylish products, great service would definitely reccomend

Lovely product bought several others before

Love these cups so much! Fantastic for travel! Look fab, keep drinks cold!!!!!

No reply from customer services, 6 emails over 3 weeks sent!!! So frustrating

Lovely product, prompt delivery, perfect present

Lovely products and beautifully packaged. Have now bought 4 for Christmas presents but might keep one for myself.

Bought as a wedding present. Recipients pleased with the gift.

Placed an order for two bottles and only one has been received. Sent two emails to check why I haven’t received the other bottle is it out of stock but no one answers your emails. Really annoyed as they are Christmas presents

Purchased 3 mugs, one for me, two for gifts. Used it a few times and the lid broke. Contacted customer services who offered to send a replacement. Nothing sent, chased a few times, initial responses to emails and then ghosted now on two occasions so have given up. Really poor customer service.

We have one already and its been a great hit - keeps rose wine at the perfect temperature all day!

When a lovely great idea can’t wait to use it next year!

Wrong item sent and after two emails no response.

Very disappointed having purchased a flask and two cups. The coating is coming off both after a single use. We were careful whilst using so I question the durability and quality of the product for the price. Customer service was very unhelpful. Love the concept but not matched by quality sadly 😞.