SuperCamps Reviews 

62
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 24 reviews, reviewers had a great experience with this company. Families frequently mention that the staff and coaches are exceptionally friendly, highly energetic, and wonderful at keeping children fully engaged throughout the day. Parents also appreciate the wide variety of fun activities and games that leave kids coming home extremely happy and eager to return. Some reviewers were not happy with certain organizational aspects, noting that staff sometimes appeared young, inexperienced, and somewhat overwhelmed when managing larger groups of children. Others described frustrating experiences involving inflexible grouping arrangements, rigid behavioral rules, and occasional communication lapses experienced before or during the camps.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing the coaches as friendly,... See more

Product

Reviewers highlight great satisfaction with the camps, noting they are fun, engaging, and loved by children... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My son has been attending SuperCamps for a number of years now, followed by my second child attending since summer. I love the diligence of the staff - and always feel well informed at collection o... See more

Rated 5 out of 5 stars

Both my children have attended regularly this summer. I love the age groupings to make sure they are doing engaging activities for their age. Everyday is different, and they come home so excited to... See more

Rated 5 out of 5 stars

My 10-year-old had a fantastic week on the SuperCamps Chelsea Football course at Penn & Tylers Green Football Club. The coaches were brilliant, really friendly, encouraging and engaging with the c... See more

Rated 5 out of 5 stars

My son attended one of the Chelsea SuperCamps this summer and really enjoyed it. This was his first summer camp and I was slightly nervous as to whether he would enjoy it, however he loved his week an... See more


Company details

  1. Child Care Center

Written by the company

Ofsted-registered provider of school holiday camps for children aged 4-12. Multi-Activity and specialist courses available at venues across the UK.


Contact info

3.9

Great

TrustScore 4 out of 5

62 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(62)

23 reviews in the last 12 months

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Rated 1 out of 5 stars

I would not recommend Supercamps

I would not recommend Supercamps. Despite over the years discussing issues with head office several times my daughter was constantly removed from groups with her friends due to “ratio issues”. Despite me checking every time I drop her off (with yet another different camp manager) that she will be grouped with her friends the same thing happens. She’s small for her age and somehow is the only 6 yro that gets put into a younger group despite her requests to be with her friends. She’s a happy, chilled girl at school and has never cried due to any camp except for Supercamps.

October 22, 2025
Unprompted review
SuperCamps logo

Reply from SuperCamps

Thank you for taking the time to share your feedback. We are very sorry to hear about your daughter’s experience and the distress this caused her, which is never what we want for any child attending our camps.

Following your initial communication with our head office team, we did speak directly with the camp staff involved. They confirmed that the Camp Manager discussed group placement with you on the morning of drop off and explained that while they would try to accommodate your request, they were unfortunately unable to move your daughter into the older group due to required staff to child ratios on the day. These ratios are in place to ensure the safety and wellbeing of all children in our care.

That said, we fully understand how important it is for children to feel comfortable, confident and settled, particularly when attending with friends. We are sorry that this situation resulted in your daughter feeling upset and that your expectations were not met despite previous discussions. We have reminded all staff of the importance of escalating these situations to head office immediately so we can review group allocations where possible and explore any flexibility in advance.

We truly regret that this experience has left you feeling dissatisfied and appreciate you raising your concerns with us. Your feedback has been shared internally to help us improve communication and consistency across our camps.

Once again, please accept our apologies for the inconvenience and upset caused.

Rated 1 out of 5 stars

Truly awful company

Truly awful company. Broke multiple employment laws. Worst people to work for. Do not send your children to be looked after by SuperCamps. Its a scam. Awful, vile company

October 7, 2025
Unprompted review
Rated 1 out of 5 stars

Out of control

The staff are very young and appear overwhelmed looking after so many children. It was a struggle getting my son to attend the camp, which was no surprise when it transpired that one of the other children was regularly biting him. It used to be good but I think they have change how they source their staff.

August 4, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing experience with inexperienced staff

I wasn’t invited to leave a review by supercamps with Feefo so will write it here. Booked my 10 year old at St James Prep for just one day to see if he liked it. Was told very sternly at pickup there is an incident form to sign- my son had made an origami sword during art class. I later found out he had been encouraged by a staff member to make this, and to decorate it with blood, and later while he was playing innocently with it (not hurting or threatening any other children!) another staff member decided to reprimand him for making a weapon in front of the class and fill out an incident report. He came home very upset, and asking if there was something wrong with him, as he’d been made to feel there was. I complained and received no response via email. I spoke to the camp in person and they apologised and said they’d follow up with an email but never did.

Unfortunately I think the camp is essentially run by a group of very inexperienced kids who have no idea what they’re doing. The activities on offer also do not justify the inflated price. I would absolutely not recommend anyone sends their kids here, save your money and send them elsewhere!

August 5, 2025
Unprompted review
SuperCamps logo

Reply from SuperCamps

Thank you for taking the time to share your feedback. We are sorry to hear that your experience at St James Prep did not meet your expectations, and we appreciate the chance to respond.

Following your conversation with our camp team, we looked into what had happened. While we encourage creativity in our arts & crafts sessions, we do not allow the making of knives or swords. On this occasion, an item was created that should not have been, and the Camp Manager acted quickly to remove it once they became aware.

We have also reminded the team about the importance of how activities and incidents are handled and communicated, to ensure our approach is always constructive and sensitive. We are sorry if this was not the experience you had on the day and if your son felt upset as a result.

We take all feedback seriously and remain committed to creating a safe, enjoyable environment for every child in our care. We are sorry this visit left you feeling disappointed and offer our sincere apologies.

Rated 1 out of 5 stars

Not particularly welcoming

We felt the camp treated children from the private school differently to those from other schools. As a result, we didn't feel the Kingshott camp was very welcoming. The manager visibly recoiled when we mentioned the school our children went to. Some of the younger staff were lovely and outside of management were a real credit. Ultimately this felt like a lot of money for our children not to have a lot of fun. We will not be returning.

July 20, 2025
Unprompted review
SuperCamps logo

Reply from SuperCamps

Thank you for taking the time to leave a review.
We're sorry to hear that your experience didn’t meet expectations. We’d really appreciate the opportunity to understand more and discuss your feedback in detail. Please feel free to contact our team at info@supercamps.co.uk or give us a call on 01235 467300 — we’d be happy to speak with you further.

Rated 5 out of 5 stars

Amazing!

I had a great time at super camps, I would recommend it for a holiday club. And every time I go it is AMAZING!

Imogen aged 9

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

Great camp

Both my children (5 & 7) LOVE coming here and hate it when I pick them up early; they always want to stay right up to the end! (they started going since they were 3y old). Cannot recommend SC highly enough.

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

Both my son (8) and daughter (5) had a…

Both my son (8) and daughter (5) had a great time at SC in the Easter holidays. A marked improvement from last year especially for my son who loved the Zorbing and Lasertag. The talent show was a big hit for my daughter. Nice they combined year groups when there were less children.

April 18, 2023
Rated 5 out of 5 stars

Super camps is great!

My son is 5 years old and had a fab time at super camps over the Easter break. This is the third time he had been to the camp and loves it! They have great activities organised and they change daily. The staff are very friendly and professional. 5* from us!

April 18, 2023
Rated 5 out of 5 stars

My son loves Super Camps

My son loves Super Camps. The variety of activities during the day keeps him entertained and he always makes new friends.
Booking him into Super Camps is like booking him into having a little holiday. He always looks forward to going back, and counts the days until the next school break.

April 2, 2023
Rated 5 out of 5 stars

SuperCamps kept our son happy and engaged

Our 5 year old son always has a good time at SuperCamps! He loves the lego building, bouncy castles, and also the awards. :) The staff are friendly, great with kids. They took the time to really listen to him, which we greatly appreciate!

April 18, 2023
Rated 5 out of 5 stars

enjoying activities

My daughter enjoyed activities, meeting old and new friends from the camp, so we like to keep her there when we are not out for a family during half term or school holiday.

April 18, 2023
Rated 5 out of 5 stars

An excellent holiday provider

My 9 years old daughter always came back from WHGS Supercamps with a smile on her face and tons of stories to tell about her exciting day. She went there on her own and staff made sure she felt safe and included in activities.

April 18, 2023

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