SuperCamps Reviews 

62
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 24 reviews, reviewers had a great experience with this company. Families frequently mention that the staff and coaches are exceptionally friendly, highly energetic, and wonderful at keeping children fully engaged throughout the day. Parents also appreciate the wide variety of fun activities and games that leave kids coming home extremely happy and eager to return. Some reviewers were not happy with certain organizational aspects, noting that staff sometimes appeared young, inexperienced, and somewhat overwhelmed when managing larger groups of children. Others described frustrating experiences involving inflexible grouping arrangements, rigid behavioral rules, and occasional communication lapses experienced before or during the camps.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing the coaches as friendly,... See more

Product

Reviewers highlight great satisfaction with the camps, noting they are fun, engaging, and loved by children... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My son has been attending SuperCamps for a number of years now, followed by my second child attending since summer. I love the diligence of the staff - and always feel well informed at collection o... See more

Rated 5 out of 5 stars

Both my children have attended regularly this summer. I love the age groupings to make sure they are doing engaging activities for their age. Everyday is different, and they come home so excited to... See more

Rated 5 out of 5 stars

My 10-year-old had a fantastic week on the SuperCamps Chelsea Football course at Penn & Tylers Green Football Club. The coaches were brilliant, really friendly, encouraging and engaging with the c... See more

Rated 5 out of 5 stars

My son attended one of the Chelsea SuperCamps this summer and really enjoyed it. This was his first summer camp and I was slightly nervous as to whether he would enjoy it, however he loved his week an... See more


Company details

  1. Child Care Center

Written by the company

Ofsted-registered provider of school holiday camps for children aged 4-12. Multi-Activity and specialist courses available at venues across the UK.


Contact info

3.9

Great

TrustScore 4 out of 5

62 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically takes over 1 month to reply

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3.9

All reviews

(62)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing team members

My son absolutely loves Supercamps and really looks forward to school holidays so he can attend. The camp staff are amazing and really get to know the kids and what they like to make each session as fun as it can be.
My son even persuaded me to use the extended hours even though we didn’t technically need to just do he could be at the camp that but longer to see his friends. The activities are different each day and have included swimming, dodgeball and other games, as well as Lego so lots of variety.

April 18, 2023
Rated 5 out of 5 stars

Super Camp have a fabulous team..Chloe…

Super Camp have a fabulous team..Chloe loves the camp everyday they have a different activity and teach the kids to be the best at what they can be. Above all they let the kids Express their hidden talent .These were my daughter chloe's words shes nearly 9 .

April 18, 2023
Rated 5 out of 5 stars

4 days of fun and activities

My daughter spent 4 days at Brighton Girls East camp. She loved every day, there were new activities, fun and lots of engagement with kids and staff.
Highly recommended as a camp site and will be booking in the future.

April 18, 2023
Rated 5 out of 5 stars

Perfect mix

Great facilities, fantastic team of managers and carers, variety of activities and extremely happy child who asks every evening if it is a “SuperCamp day tomorrow?” are defo the recipe for success.

April 5, 2023
Rated 5 out of 5 stars

My sons Rubin & Kayan always love going…

My sons Rubin & Kayan always love going to supercamp at Putney High. The teachers and activities always keeps them happy. My youngest one is SEN child and the teachers always taking much care making sure he is enjoying himself. My oldest one always creates a lovely connection with the kids and teachers. The smile says it all.

February 16, 2023
Rated 5 out of 5 stars

All smiles for Super Camps

Both my children had a great time during their Easter holidays. The staff were very welcoming (and reassuring for my 4 year old). After the first day, they rally seemed to know them quite well. Everyday at pick up there were big smiles and they were happy to go back true next day. Lots of varied activities with a mix of outdoor and indoor experiences. Definitely recommend and will go back again!

April 10, 2023
Rated 5 out of 5 stars

Great place for kids

Booked Holiday club for my 6 yo son. He really enjoyed this place and asked me to collect him as late as possible. They have a variety of different activities daily, super friendly staff and great choice of venue. Highly recommended.

April 18, 2023
Rated 5 out of 5 stars

Fantastic service for my little one

Fantastic service for my little one, can be a life saver in a pinch.

Fun range of activities and friendly staff always comes home happy and tired!

April 3, 2023
Unprompted review
SuperCamps logo

Reply from SuperCamps


Thank you for leaving your SuperCamps review! We are really happy to hear your child enjoyed their time on camp and had a SUPER time, we hope to see you again soon!

Rated 5 out of 5 stars

Fantastic care at supercamp at…

Fantastic care at supercamp at Winchester (St Swithuns) second week of Easter half term 2023. Staff were incredibly professional and friendly, attentive to ever detail of my childs care. Very impressed. My daughter loved it everyday. Thanks so much, my daughter rated it infinity out of 10 =) thanks again

April 11, 2023
Unprompted review
SuperCamps logo

Reply from SuperCamps

Thank you for leaving your SuperCamps review! We are really happy to hear your daughter enjoyed her time on camp and had a SUPER time, we hope to see you again soon!

Rated 1 out of 5 stars

Don’t send your children to SuperCamps…

Don’t send your children to SuperCamps because they can report you to the Police without any reason!

February 17, 2023
Unprompted review
SuperCamps logo

Reply from SuperCamps

Thank you for leaving your SuperCamps review! I'm sorry to hear of your experience. I can see this has since been raised with the team and resolved. If you wish to reopen and discuss this matter further please contact the team at info@supercamps.co.uk or give us a call on 01235 467300!

Rated 1 out of 5 stars

Great idea, poorly executed

Great options when you look on the website and we were excited for our son to spend a week at one of the venues. Activities seem varied and challenge the interests, from art work and practical activities through to sport.
However, the camp was cancelled at the last minute. No option to rebook, or another venue - simply cancelled. With school holidays upon us, there was no availability elsewhere.
Despite being offered an immediate refund, it took 2 emails and 3 further phone calls to receive my refund nearly 3 weeks later.

August 31, 2021
Unprompted review
Rated 2 out of 5 stars

Practical concept, mediocre staff

Whole day camp is a great idea for working parents during summer holiday. We didn't expect much but in the end were still disappointed by it.
The staffs there are just, well, staffs, rather than teachers. They don't really know how to deal with children's up and down moments. My son was a bit unsettled the first day and did not want to obey their instructions. When picking him up, the camp leader talked very loudly to me on how my son ill-behaved, IN FRONT OF MY SON, and quite a few other parents. She wanted me to sign an incident form and once I signed it, she did not give me a chance to communicate with her further face-to-face.
I'm sure the camp is safe, but if you care about the happiness of your children, I would not recommend it to you.
The upside is customer service. They agree to my request to cancel and refund very quickly.

August 4, 2021
Unprompted review

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