Super Escapes Travel Reviews 

4,641
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 519 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently highlight that the staff are extremely polite, knowledgeable, and efficient when handling daily queries and bookings. Consumers note that customer service representatives provide prompt, helpful support and ensure all necessary travel documents are arranged smoothly for upcoming trips. Some reviewers were not happy with communication difficulties and occasional language barriers when speaking with phone representatives during initial calls. Others also mentioned unexpected mistakes made during reservations, such as incorrect names or discrepancies regarding advertised hotel details. People experienced stress when trying to resolve these booking complications through customer support channels.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and courteous, with reviewers frequently... See more

Customer service

Clients share positive opinions on customer service, frequently praising advisors for being extremely... See more

Service

People report high satisfaction with the service, praising helpful, professional agents who sort out... See more

Booking process

Customers consistently note ambiguous experiences with booking process, expressing satisfaction as reviewers... See more

Holidays

Users describe positive interactions with holidays, highlighting helpful and professional agents who... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Company answered the phone call quickly. Passed to Eva who was very patient with all my questions re booking seats so my Husband & I can guarantee travelling together. Eva was very thorough double ch... See more

Rated 5 out of 5 stars

The company has polite helpful people Every effort is my add to ensure you have the best break within your budget. Good customer service . I dealt with Rio and Daisy who were sxtremelyv helpful

Rated 5 out of 5 stars

I dealt with a lady called Linda and she was very helpful like most of the employees of Super Escapes Travel. She was extremely courteous and treated me with great respect. I also spoke to Kane too... See more


Company details

  1. Travel Agency
  2. also in
  3. Flights Search Site
  4. Hotel
  5. Parking Lot

Information provided by various external sources

Super Escapes Travel offers a wide selection of holidays to beach resorts and city break locations around the world at a lesser price. We have years of experience in providing quality holidays at affordable prices for all types of traveller from family holidays to stag and hen weekends. Whether you’re looking to relax on an all-inclusive holiday or take your chance on a last-minute deal, you can be sure to find a great holiday that suits your needs and your pocket. Booking online on www.superescaes.co.uk is easy, simply create your own package by selecting the flight to suit your times and budget, then choose from 1000’s of discounted hotels. Or why not book one of our daily deals that have been carefully selected based on quality and price and are posted on our homepage every morning.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(4,641)

448 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I found Eva very helpful

I found Eva very helpful, as i needed the information very quickly, as i was going to board the plane in a few hours, and she sent it to me extremely quickly. A pleasant young lady.

September 14, 2026
Unprompted review
Rated 5 out of 5 stars

Good Service

Stuart was very helpful and patient. He was able to provide me the information that I required for my upcoming holiday.

September 25, 2026
Unprompted review
Rated 5 out of 5 stars

Customer service- Rebecka and Benjamin

I haven’t been on the trip that I have booked with Super Escapes yet. However, a gentleman called Benjamin, who took our booking, upgraded our room as a complimentary gesture, as our booking was for a special occasion.
Also I had to email with questions about our booking, and a member of staff called Rebecka was very quick to respond and helped me with everything I asked for. The customer service has been exemplary so far.

September 24, 2026
Unprompted review
Rated 1 out of 5 stars

Bad experience trying to get recompense

We had a bad experience with our holiday in November 25 and complained. Over a period of 5 weeks I was contacted once, if not twice a day, trying to push me into a lesser amount of compensation. We agreed on £50 (ridiculous) but I just wanted it all to stop.
I've heard nothing, surprisingly! Ive contacted the company many many times but nothing! Ive given up, as they expected mecto do I'm sure
So, if your holiday goes without a hitch, fine.
If not, and you complain, expect to be in it for the long haul 😡

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

I was unable to check in on the Ryanair…

I was unable to check in on the Ryanair App,so I emailed Super Escapes and they sent me an email stating that they had checked my partner and I on the Ryanair App,and Luke kindly told me what I needed to do to check in on the return flight back home.I was most impressed with the service,and the fact I was able to talk to a human instead of the awful bots that struggle to understand anything unless it is a standard request.Well done to Luke and his team.

September 21, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent travel agency

This is my first time booking with this travel agency and l have found that each person was extremely helpful. When in the UK in the future when l want to travel anywhere, l’ll be sure to call this agency to book. Especially thanks to Linda Frances and Vicki for your patient and much-needed help.

September 19, 2026
Unprompted review
Rated 5 out of 5 stars

Dylan problem solver

Hadn’t received confirmation documents for my holiday. Dylan was very helpful and sent them through straight away. Good communication and pleasant to speak with.

September 17, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look