Superga UK Reviews 9,872

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 334 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their comfort, style, and good quality, often noting that the items go well with various outfits. Many consumers appreciate the competitive pricing, especially during sales, and highlight the efficiency of the delivery service, with orders often arriving quickly. However, some people were dissatisfied with issues related to sizing, finding that products were either too large or too small, leading to confusion. A few other people also felt that the quality of some products had declined over time, and there were occasional problems with orders being lost during delivery or with the return process incurring unexpected costs.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the good quality, comfort, and stylish... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent quality of the shoes,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the swift and super-fast... See more

Order

Users describe ambiguous interactions with order. Many customers praise the hassle-free ordering process,... See more

Price

Consumers find price to be positive, often praising the availability of sales and bargain prices for good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love my Superga platforms. They are the most comfortable trainers. They go with virtually everything whether it’s a summer dress, jeans or trousers. Just must remind myself and other’s the fabric S... See more

Company replied

Rated 4 out of 5 stars

I have purchased many pairs of shoes in the past and they have been exceptional, good quality, various styles, mostly quick delivery, easy website and pricewise competitive. Always a really good sale.... See more

Rated 5 out of 5 stars

Absolutely love Superga trainers and always take advantage of their sales to have fresh pairs in stock. I tend to favour the traditional style and love metallic colours. The Nappa leather ones are als... See more

Company replied

Rated 5 out of 5 stars

Swift delivery of my regular purchase of classic flatforms. Despite having ordered regularly I often get confused with the sizing and ordered the wrong size- not for the first time🙄. I exchanged... See more

Company replied


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
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1-star

Replied to 93% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

This is my second pair of Superga… I…

This is my second pair of Superga… I love them! So comfortable and they go with SO many outfits.
Service was excellent from start to receiving the pumps. Thank you!

September 6, 2025
Superga UK logo

Reply from Superga UK

We're so pleased to hear that you love your Superga shoes Sue! We're also delighted with your comments on the excellent service you received. Thank you for your positive feedback!
Kind regards,
Superga Team

Rated 5 out of 5 stars

Classic style

Have always worn Superga as they are so comfortable and stylish and are a perfect fit, particularly as they do half sizes. Delivery was quick and ordering easy. Very happy

August 16, 2025
Superga UK logo

Reply from Superga UK

We're delighted you're enjoying the comfort of your Superga shoes Rosemarie! It's great to hear the fit is perfect and the half sizes work well for you too. Thanks so much for your great feedback!
Kind regards,
Superga Team

Rated 5 out of 5 stars

Quick service

Quick service, great product

August 16, 2025
Superga UK logo

Reply from Superga UK

Thanks so much for your 5 star review David! We're delighted with your comments and appreciate your support, thank you.
Kind regards,
Superga Team

Rated 1 out of 5 stars

My pair of Superga men's shoes arrived…

My pair of Superga men's shoes arrived a few days ago and they are stylish and well made, however they are also exceptionally narrow at the front and too painful for me to wear. I have a number of other shoes all of which are a normal fit i.e. not for people with extra wide feet and are no where near as narrow as the pair I received from Superga. They are so narrow they would be more suitable fit for ladies. I will have to pay to have them stretched and hope that Superga will ensure their shoes are an average width and not as narrow as the pair I have. I have ordered many shoes over the years and it is very rare for me to have this problem. Unfortunately I will not be ordering anymore Superga shoes until this issue is addressed.

September 5, 2025
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Reply from Superga UK

We appreciate your feedback and are sorry to hear the shoes were too narrow. We understand your disappointment with the fit, especially since you've found other brands to be a more standard width. We'll share this information with our team to improve our sizing consistency.

Rated 5 out of 5 stars

Quality trainers

I bought my trainers in a sale on line they are really comfortable ,some sort of extra padding in the insoles .Good Quality .

July 20, 2025
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Reply from Superga UK

Thanks so much for your great comments Penny! We're so pleased you're finding your Superga shoes comfortable. Thanks for taking the time to leave us a 5 star review. It's very much appreciated.
Kind regards,
Superga Team

Rated 5 out of 5 stars

Love my Superga trainers

Love my Superga trainers. Perfect thank you.

July 5, 2025
Superga UK logo

Reply from Superga UK

Thanks for shopping with Superga Cassie! We're delighted you love your new Superga trainers.
Kind regards,
Superga Team

Rated 5 out of 5 stars

Lovely shoes at a reasonable price

Lovely shoes at a reasonable price. Delivered on time.

August 12, 2025
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Reply from Superga UK

Hi Judith, we're happy that you find our shoes pleasing and reasonably priced, and that you received your order on time. Thank you for your feedback.
Superga Customer Service

Rated 3 out of 5 stars

Good value and quality on sale item

I like the shoes and have 2 other pairs before buying these. A little disappointed that the metal ring around 1 of the eyelets was missing. However quality good and service also good. Maybe the range could be refreshed a bit more with less "off the wall" designs and the day to day expanding

August 31, 2025
Superga UK logo

Reply from Superga UK

Hi Howard, we appreciate your continued support. We're sorry to hear about the missing eyelet ring - if you haven't already done so, please contact us directly about the fault. Thanks for your feedback regarding our designs; we value your input as we plan future collections.
Superga Customer Service

Rated 5 out of 5 stars

Stylist trainers

Clear details of purchase, and speedy dispatch.

August 30, 2025
Superga UK logo

Reply from Superga UK

Hi Jean, we're happy to hear that you've had a good experience with us. Thank you for your positive feedback.
Superga Customer Service

Rated 5 out of 5 stars

My second pair

Have to be honest this is my second pair, first bought last year and worn until they looked so shabby that I simply had to buy a new pair and they looked so good, and are so comfortable.

August 28, 2025
Superga UK logo

Reply from Superga UK

Hi Sian, we're happy to hear that you find our product so comfortable. Thank you for your continued support and for sharing your positive experience with us. We appreciate your loyalty.
Superga Customer Service

Rated 5 out of 5 stars

Fast delivery

Fast delivery, reasonable priced, good quality

August 29, 2025
Superga UK logo

Reply from Superga UK

Hi Karen, we're happy you received fast delivery, reasonable prices, and good quality. We appreciate your positive feedback and thank you for your review.
Superga Customer Service

Rated 5 out of 5 stars

Superb shoes

Superb shoes. Excellent delivery. Will continue to add to my large collection

August 8, 2025
Superga UK logo

Reply from Superga UK

Hi Caroline, we appreciate your fantastic review. We're happy to hear that you are pleased with our shoes and the delivery service. Thank you for your continued support.
Superga Customer Service

Rated 2 out of 5 stars

Poor customer service

I had to return the products. Noone replied to my e-mails.

March 15, 2025
Superga UK logo

Reply from Superga UK

We're sorry to hear your purchases weren't suitable for you on this occasion Georgia. Please accept our sincere apologies if we missed an email from you too. If there's anything further we can help with please use one of our available contact methods here: https://superga-uk.gorgias.help/en-US and we would be happy to assist you further.
Kind regards,
Superga Team

Rated 1 out of 5 stars

Paid for 1-2 day delivery 3 days later…

Paid for 1-2 day delivery 3 days later still didn’t arrive help desk wasn’t great either

August 25, 2025
Superga UK logo

Reply from Superga UK

We regret that your delivery was delayed and that our support wasn't helpful. We'll investigate so we can improve our delivery and support.

Rated 5 out of 5 stars

My Superga’s arrived when stated and…

My Superga’s arrived when stated and was happy with product.

August 4, 2025
Superga UK logo

Reply from Superga UK

We're happy to hear that your Superga's arrived on time and that you're pleased with your purchase. We appreciate your positive feedback!
Kind regards,
Superga Team

Rated 5 out of 5 stars

Love them

So prompt to be delivered. Fit so comfortably and just love the colour.

August 22, 2025
Superga UK logo

Reply from Superga UK

We're thrilled with your comments Caroline and delighted to hear you are happy with your Superga purchase!
Kind regards,
Superga Team

Rated 5 out of 5 stars

Very nice trainers stylish and very…

Very nice trainers stylish and very comfortable the laces could be a bit longer

August 22, 2025
Superga UK logo

Reply from Superga UK

We're really pleased you find your Superga shoes stylish and comfortable John! We appreciate your feedback regarding the laces too and will consider it for future improvements.
Kind regards,
Superga Team

Rated 5 out of 5 stars

Quick service

Quick service. fab quality of shoes.Love it.

August 2, 2025
Superga UK logo

Reply from Superga UK

We're so happy you love the fabulous quality of our shoes Agnieszka ! Thanks so much for your great feedback and for taking the time to leave us a 5 star review.
Kind regards,
Superga Team

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