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Superguns Reviews 592

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TrustScore 4.5 out of 5

4.6

Archery Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of the ordering process, quick dispatch, and prompt delivery of items. Many appreciate the high quality of the products received, noting that items are well-packaged and arrive in perfect condition. People also commend the helpful communication and efficient handling of orders, even during busy periods. However, some customers also noted issues with delivery times, with a few experiencing significant delays or not receiving tracking information as expected. There were also isolated reports of products failing shortly after use, and some people mentioned difficulties in getting responses to inquiries about delayed or incomplete orders.

What people talk about most

Delivery service

Customers generally express satisfaction with the delivery service, frequently highlighting fast dispatch and... See more

Product

People report positive experiences with product, often praising the quality, value, and accuracy of items.... See more

Service

Clients share positive opinions on service, highlighting smooth, reliable, and efficient experiences. Many... See more

Order

Reviewers mention positive feedback about order. Many customers found the ordering process easy and... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of products,... See more

Based on these reviews

Rated 5 out of 5 stars

I ordered EK Archery HEX 400 210lb Compound Crossbow - 400FPSTBH last Saturday and I started to think I was going to have problems after I read a couple of the negative reviews. I was compelled to sen... See more

Rated 5 out of 5 stars

Brilliant, ordered a crossbow and was posted the next day. The item was well packaged and as described. After ordering a crossbow from UKpreppingshop and being ripped off, no crossbow and money stole... See more

Rated 5 out of 5 stars

I purchased two 120lb limbs and 10 HD bolts included for the EK Revo 7, one for myself and one for my brother. The price was very good which is the reason for my first purchase from Superguns. Fr... See more

Rated 5 out of 5 stars

Id rate the quality and service as excellent. However would like that there is a system implemented if there are delays with the order as I had to message and ask what has happened with my order a... See more

Company details

  1. Archery Store

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

592 reviews

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How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

EK archery

Very easy to shop. Great description great price. Fantastic service. Prompt andprofessional service.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Id rate the quality and service as…

Id rate the quality and service as excellent.
However would like that there is a system implemented if there are delays with the order as I had to message and ask what has happened with my order as I didnt know when it was going to be delivered. However they responded quickly, professionally and apologised for delay due to stock shortages.
Overall im pleased with the product, it feels high quality, loading bolts in magazines is a bit finicky, but not end of the world.
Bare in mind I havent used it yet, but looking at everything, I cant see it breaking easily. May do another review if when I use it and its not up to par.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

I placed my order at the busiest time…

I placed my order at the busiest time of the year but Superguns still fullfilled my order within their delivery window.. Well done guys!!! Although I had a discrepency in my order the matter was sorted quickly and without any quibbliing.
All in all a good company to do business with and I will use them again in due course.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Don’t let the negative comments sway you.

After placing my order on 27/12/2025, I read through some of the negative comments about this company and started to doubt whether or not I would receive my order. On 28/12/2025, I realised I had ordered the wrong product and emailed requesting the order to be cancelled and my money refunded.

Due to the Christmas period, the company was not open until 2/1/2026. However I very quickly received an email on 2/1/2026 confirming the order had been cancelled and a refund processed.

I have received the refund today 4/1/2026. Overall my experience was positive, good customer service and communication. Would use again should I need anything but unfortunately they do not sell the product I was actually wanting.

January 4, 2026
Unprompted review

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