Possibly the worst broker in Australia. Save yourself and dont fall for their low fees even though they are not even the lowest cost provider.
Company replied
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See what reviewers are saying
I am telling you this superhero super is the biggest scam I've ever seen how is it possible they are still aloud to operate in Australia. First of all can not contact them directly witch is very odd.... See more
Company replied
Avoid at all costs! I am currently lodging a complaint with ASIC. Had my TPD payment approved 5 weeks ago still waiting for a payout, get told today that the paperwork i submitted now has to be posted... See more
Applied and approved within minutes. They now have a personal PayID so funds were in the account within moments as well to fund. Live chat response also only takes a few minutes. Miles ahead of the ba... See more
Company replied
Company details
Written by the company
With Superhero it’s your portfolio, your rules. $0 brokerage when you buy ETFs and $5 flat on all other trades.
Contact info
Australia
- superhero.com.au
1.6
Bad
48 reviews
Replied to 56% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service consultant was…fantastic!
The service consultant was professional, fast, and friendly.
May 6, 2021
Unprompted review
Move over dinosaurs!
My experience with using this platform is nothing but praise. Having traded for decades using all sorts of bank/broker platforms this is by far the best.
The tax reporting reports are far better than the big banks where I have had to use differing platforms and manually process my trades.
It is great for beginners with excellent customer service.
April 22, 2021
Unprompted review
Reply from Superhero
Thank you for the lovely feedback Rodney!
Easy to use platform and good price for…
Easy to use platform and good price for brokerage.
It would be good if the chart could expand to greater than 1 year.
April 14, 2021
Unprompted review
Reply from Superhero
Thank you Andrew. Extending our charts beyond 12 months is on the roadmap and we are hoping to roll this one out soon.
These guys are Superheroes
The ease of use of Superhero is just amazing! On the few times I’ve needed support, it’s been resolved in minutes.
The team here a friendly, efficient and knowledgeable and go the extra mile to help.
April 7, 2021
Unprompted review
Reply from Superhero
Thanks Bradley. We're happy to help you, whenever you need it.
Superhero is a fantastic application
Superhero is a fantastic application, I love the menu and tools.
I am finding it very good and is by the best I have used so far
February 26, 2021
Unprompted review
Reply from Superhero
Thank you for your kind feedback Josh!
Easiest User Experience of any ASX Broker
Applied and approved within minutes. They now have a personal PayID so funds were in the account within moments as well to fund. Live chat response also only takes a few minutes. Miles ahead of the banks and other brokers in terms of speed to get people into the market faster and their web app UX is amazing, just need the Android/iOS apps released.
February 18, 2021
Unprompted review
Reply from Superhero
Thanks for your kind feedback Marc!
In case you haven't heard already, we have since released our apps!
Our iOS app is available here: https://apps.apple.com/us/app/superhero-%245-share-trades/id1547226148
Our Android app is available here: https://play.google.com/store/apps/details?id=au.com.superhero.app
Don't even bother.
Don't even bother. Tried signing up, after trying to verify ID, Application locked me out, no one got back to me. Went on the "LIVE" chat and it was "closed" had to send a message, which no one ever got back.
Went online again, had to provide ID again - passport and driver's license had same name, still wanted another form of ID - due to "strict AML procedures". Opened bank products using those ID's just fine. Save yourself the frustration.
January 27, 2021
Unprompted review
Reply from Superhero
Hi Ken,
We're really sorry about your experience here. As discussed in our live chat with you and in line with our strict AML requirements, we are required to verify at least two sources of ID in matching names to register you on our platform.
If you are willing to give superhero another chance, we would be happy to discuss with you through live chat on our website (or via email at hello@superhero.com.au) any alternative documentation that we can receive from you in order to get your account verified.
Better alternative to CommSec if you…
Better alternative to CommSec if you plan to buy sell frequently and for small parcels such as $100.
Deposit can take up to 1 hour and free version is completely fine. Just gotta use CommSec for live we quote.
October 27, 2020
Unprompted review
Reply from Superhero
Hi Ryan,
Many thanks for your kind words. You will be pleased to hear that we have made our premium account features free for everyone, forever. This means live pricing is available to all our customers as well as comprehensive reporting to suit your needs.
Furthermore, in February we updated our deposit methods to include your own personalised PayID. This means that deposits made via PayID will now appear in your account instantly so you can be in the market within minutes.
Superhero Team
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