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Superior Care Pet Reviews 456

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including pet food and grooming supplies, noting improvements in their pets' health, coats, and digestion. Many appreciate the wide assortment of products available and the excellent customer service, highlighting the helpfulness and responsiveness of the staff. The ordering process is often described as easy, and the delivery service is generally fast and reliable, with items arriving well-packaged and undamaged. However, some people experienced issues with delivery, reporting delays or orders not arriving as expected. A few customers also mentioned receiving products with short or expired dates. Additionally, a small number of reviewers found certain products, like specific shampoos or scissors, to be ineffective or to cause adverse reactions in their pets, such as dry coats.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the high quality of the products,... See more

Quality

Clients share positive opinions on quality, particularly praising the high-quality ingredients in pet food,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast and on-time... See more

Order

People report positive experiences with order, highlighting the ease of placing orders online and finding... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the excellent, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been feeding this dog food to my pups, and they absolutely love it! The ingredients are great, the quality is consistent, and even my picky eaters finish every meal. I’ve noticed healthier coats,... See more

Company replied

Rated 5 out of 5 stars

My 5 Persians and exotic shorthairs are thriving with this food! I've tried it all!! Tear staining is minimal- drainage is almost clear- every other food caused terrible staining. Solid stools is a h... See more

Company replied

Rated 5 out of 5 stars

Great team of professionals who are ready to support you and answer any questions. Very large assortment of products and all are made with high quality ingredients. First impression was great! We wil... See more

Company replied

Rated 5 out of 5 stars

Everything that I ordered was packaged very well. Nothing leaked & nothing was broke. I'm very happy with the quality of product from Superior Care Pet & Tauro Proline products. I continue to use & t... See more

Company replied


Company details

  1. Pet Supply Store

About Superior Care Pet

Written by the company

Superior Care Pet – Trusted Pet Care, Backed by 40 Years of Expertise
At Superior Care Pet, we bring nearly 40 years of dog breeding and pet care expertise to every product we create. Founded by renowned breeder and pet care specialist Janita J. Plunge, our mission is to enhance pets’ health and happiness with science-backed nutrition and grooming solutions.
Shop now
Blog
Our story
Loyalty
Our signature brands include:
🐾 Nature’s Protection Superior Care – Premium pet food designed to support health and reduce brown tear stains.
🐾 Tauro Pro Line – Professional grooming products for a healthy coat and skin.
🐾 Misoko – Innovative pet accessories, including washable diapers, pee pads, and toys.
Every product is carefully developed, tested, and trusted by pet professionals. Experience the difference of superior pet care—because your pet deserves the best! 🐶🐱
⭐ Shop with confidence & join our pet-loving community today!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

456 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Absolutely love this company and their…

Absolutely love this company and their products! Highly recommend

March 2, 2026
Superior Care Pet logo

Reply from Superior Care Pet

Thank you so much for your kind words! We’re thrilled to hear you love our company and products, and we truly appreciate your recommendation.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

Wyndham of Petworth Cavaliers love your products!

Wyndham of Petworth Cavaliers love your products! Tauro pro line conditioner is wonderful, dogs fur feels like silk, shiny and beautiful. Will recommend it to all my friends. Can’t wait to try new Tauro products. Fast shipping, great service. Thank you. Galina Bland.

March 2, 2026
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Reply from Superior Care Pet

Thank you so much for your wonderful feedback! We’re thrilled to hear the Cavaliers are enjoying the products and that the Tauro Pro Line conditioner is leaving their coats silky, shiny, and beautiful. We truly appreciate your recommendation and are excited for you to try more Tauro products.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

Great product

February 20, 2026
Superior Care Pet logo

Reply from Superior Care Pet

Thank you for your feedback! We’re glad to hear you’re happy with the product.

Warmly,
Superiorcare.pet team

Rated 4 out of 5 stars

Aside from shipping time love this…

Aside from shipping time love this product. My Benny also loves superior care

February 18, 2026
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Reply from Superior Care Pet

Thank you for your feedback! We’re so glad to hear you and Benny love Superior Care. We appreciate your patience with shipping and your support of our products.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

I have used this for my dog since she…

I have used this for my dog since she was a puppy and am happy with how she is doing on it.

February 27, 2026
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Reply from Superior Care Pet

Thank you for your feedback! We’re so glad to hear your dog has been doing well on the food since she was a puppy. We truly appreciate your continued trust in our products.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

Great service.

February 16, 2026
Superior Care Pet logo

Reply from Superior Care Pet

Thank you for your feedback! We’re glad to hear you’re happy with the service.

Warmly,
Superiorcare.pet team

Rated 1 out of 5 stars

I have been trying to get in touch with…

I have been trying to get in touch with Superior for weeks! I have left voicemails and numerous emails with NO ANSWER!!

February 11, 2026
Superior Care Pet logo

Reply from Superior Care Pet

We’re truly sorry for the frustration this has caused. We have sent the return label to your email multiple times over the past month. Please check your inbox and spam/junk folder, as it may have been filtered there. If you’re still unable to locate it, please reply with an alternate email address and we will resend it immediately.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

Satisfied

Easy to order, come quick, my baby loves it and it’s good for her.

February 23, 2026
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Reply from Superior Care Pet

Thank you for your kind feedback! We’re so happy to hear ordering was easy, delivery was quick, and that your baby loves it. It’s wonderful to know it’s good for her too.

Warmly,
Superiorcare.pet team

Rated 4 out of 5 stars

Great quality and fast shipping

Great quality and fast shipping

February 23, 2026
Superior Care Pet logo

Reply from Superior Care Pet

Thank you for your feedback! We’re so glad you’re happy with the quality and fast shipping.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

It’s good

It’s good , I highly recommended

July 22, 2025
Superior Care Pet logo

Reply from Superior Care Pet

Thank you for your kind words! We’re so glad you’re happy with the product and truly appreciate your recommendation.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

Service rating

The details of the components that would come with the pet dryer were missing so I called customer service. I spoke to a customer service representative. She was kind and able to answer my questions. She even pointed me to a discount, which I asked for. The products purchased arrived in a timely manner.

February 6, 2026
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Reply from Superior Care Pet

Thank you for sharing your experience! We’re glad our customer service representative was able to answer your questions and assist you with a discount. It’s wonderful to hear your products arrived on time as well. We truly appreciate your support.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

Came pretty fast

February 16, 2026
Superior Care Pet logo

Reply from Superior Care Pet

Thank you for your feedback! We’re glad to hear your order arrived quickly.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

Very easy checkout and super fast…

Very easy checkout and super fast shipping

February 6, 2026
Superior Care Pet logo

Reply from Superior Care Pet

Thank you for your feedback! We’re so glad to hear the checkout was easy and your order arrived super fast.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

The dog food from Superior Pet Food is…

The dog food from Superior Pet Food is excellent quality. The ingredients are clean and high-quality, and you can tell it’s made with dogs’ health in mind. Since switching, my dog has had better digestion, more energy, and a shinier coat. It’s reassuring to know I’m feeding something nutritious and well-balanced.

February 13, 2026
Superior Care Pet logo

Reply from Superior Care Pet

Thank you so much for your thoughtful review! We’re thrilled to hear you’ve noticed better digestion, more energy, and a shinier coat since switching. It means a lot to know you feel confident feeding something nutritious and well-balanced. We truly appreciate your trust in us.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, easy ordering

February 10, 2026
Superior Care Pet logo

Reply from Superior Care Pet

Thank you for your feedback! We’re glad to hear the delivery was fast and the ordering process was easy.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

I love the variety of shampoos

I love the variety of shampoos, conditioners and essential oils that Tauro has! It really helps me as a groomer to assess my clients needs and not just going with the same shampoo used on every dog. Each dog has different needs! 🩷

February 10, 2026
Superior Care Pet logo

Reply from Superior Care Pet

Thank you for your thoughtful feedback! We’re so glad to hear the variety of Tauro shampoos, conditioners, and essential oils helps you tailor care to each dog’s specific needs. It means a lot to know our products support you in providing individualized grooming.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

I am pleased with customer services for…

I am pleased with customer services for my little Puppy.

February 9, 2026
Superior Care Pet logo

Reply from Superior Care Pet

Thank you for your kind words! We’re so happy to hear you’re pleased with the customer service for your little puppy.

Warmly,
Superiorcare.pet team

Rated 1 out of 5 stars

Highly do not recommend

First, I received a sample from the hair growing Line — it was nice, soft, and the coat wasn’t dry. I contacted customer service and asked for a recommendation for a poodle. They suggested the volume shampoo and conditioner, saying I would be happy with it.
Unfortunately, it was horrible. The coat became extremely dry and started breaking due to a lack of moisture. I then switched to Chris Christensen, and it was good. Later, I decided to try Tauro again — same result: very dry coat.
I hate it and regret buying the large bottles.
Please be cautious.

November 29, 2025
Unprompted review
Superior Care Pet logo

Reply from Superior Care Pet

We’re truly sorry to hear about your experience and understand how frustrating that must have been, especially after having a positive first impression with the Hair Growth line. Every coat type can respond differently, and moisture balance is especially important for poodles.

Please feel free to contact our customer support team directly - we’ll be happy to replace the products with the ones you previously liked. We want you to feel confident and satisfied with what you’re using, and we’re here to help make that right.

Warmly,
Superiorcare.pet team

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