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Superior Care Pet Reviews 456

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 289 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including pet food and grooming supplies, noting improvements in their pets' health, coats, and digestion. Many appreciate the wide assortment of products available and the excellent customer service, highlighting the helpfulness and responsiveness of the staff. The ordering process is often described as easy, and the delivery service is generally fast and reliable, with items arriving well-packaged and undamaged. However, some people experienced issues with delivery, reporting delays or orders not arriving as expected. A few customers also mentioned receiving products with short or expired dates. Additionally, a small number of reviewers found certain products, like specific shampoos or scissors, to be ineffective or to cause adverse reactions in their pets, such as dry coats.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the high quality of the products,... See more

Quality

Clients share positive opinions on quality, particularly praising the high-quality ingredients in pet food,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast and on-time... See more

Order

People report positive experiences with order, highlighting the ease of placing orders online and finding... See more

Customer service

Users describe positive interactions with customer service. Many customers praise the excellent, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been feeding this dog food to my pups, and they absolutely love it! The ingredients are great, the quality is consistent, and even my picky eaters finish every meal. I’ve noticed healthier coats,... See more

Company replied

Rated 5 out of 5 stars

My 5 Persians and exotic shorthairs are thriving with this food! I've tried it all!! Tear staining is minimal- drainage is almost clear- every other food caused terrible staining. Solid stools is a h... See more

Company replied

Rated 5 out of 5 stars

Great team of professionals who are ready to support you and answer any questions. Very large assortment of products and all are made with high quality ingredients. First impression was great! We wil... See more

Company replied

Rated 5 out of 5 stars

Everything that I ordered was packaged very well. Nothing leaked & nothing was broke. I'm very happy with the quality of product from Superior Care Pet & Tauro Proline products. I continue to use & t... See more

Company replied


Company details

  1. Pet Supply Store

About Superior Care Pet

Written by the company

Superior Care Pet – Trusted Pet Care, Backed by 40 Years of Expertise
At Superior Care Pet, we bring nearly 40 years of dog breeding and pet care expertise to every product we create. Founded by renowned breeder and pet care specialist Janita J. Plunge, our mission is to enhance pets’ health and happiness with science-backed nutrition and grooming solutions.
Shop now
Blog
Our story
Loyalty
Our signature brands include:
🐾 Nature’s Protection Superior Care – Premium pet food designed to support health and reduce brown tear stains.
🐾 Tauro Pro Line – Professional grooming products for a healthy coat and skin.
🐾 Misoko – Innovative pet accessories, including washable diapers, pee pads, and toys.
Every product is carefully developed, tested, and trusted by pet professionals. Experience the difference of superior pet care—because your pet deserves the best! 🐶🐱
⭐ Shop with confidence & join our pet-loving community today!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

456 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Quick delivery

I received my order in 2 days!! My dogs loved the food

January 29, 2026
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Reply from Superior Care Pet

Thank you for your feedback! We’re so glad your order arrived in just 2 days and that your dogs loved the food.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

Quick shipping

Quick shipping, product as pictured and described, excellent packaging. Love the free gifts especially the dog toy American Flag.

February 6, 2026
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Reply from Superior Care Pet

Thank you for your wonderful feedback! We’re so glad to hear everything arrived quickly and just as described. It’s great to know you loved the free gifts - especially the American Flag dog toy!

Warmly,
Superiorcare.pet team

Rated 1 out of 5 stars

Poor quality and poor customer service

I have tried to contact someone for over a week with no response. I am very unhappy with the dryer I purchased.

January 23, 2026
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Reply from Superior Care Pet

We’re truly sorry to hear about your experience and for the frustration caused by the lack of response. We have reached out to you via email and sent return labels for the dryer. You’re absolutely welcome to return the product for a full refund with no issues.

We sincerely apologize for the inconvenience and appreciate the opportunity to make this right for you.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

Wonderful customer service

Wonderful customer service, love there products and food both for my Bichon and for about my cats. Love how it brings out the coats.

February 2, 2026
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Reply from Superior Care Pet

Thank you for your wonderful feedback! We’re so happy to hear you love our products and food for both your Bichon and your cats. It’s great to know you’re seeing beautiful coat results too.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

excellent

excellent customer service

January 30, 2026
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Reply from Superior Care Pet

Thank you for your kind words! We’re glad to hear you had an excellent experience with our customer service.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

order arrives in a timely manner

order arrives in a timely manner, and ordering is easy

January 19, 2026
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Reply from Superior Care Pet

Thank you for your feedback! We’re glad to hear your orders arrive on time and that the ordering process is easy.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

Your company shipped quickly and kept…

Your company shipped quickly and kept me informed. The products are top quality but are very expensive. I especially like the hair dryer that fits around my neck to free up my hands.

January 29, 2026
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Reply from Superior Care Pet

Thank you for your feedback! We’re glad to hear your order shipped quickly, that you were kept informed, and that you’re enjoying the quality of the products. We appreciate your note on pricing and are happy to hear the hands-free hair dryer has been especially useful for you.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

Recommended by our Breeder

Wanted to give our red standard poodle puppy the best food!

January 28, 2026
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Reply from Superior Care Pet

Thank you for your feedback! We’re honored you chose us based on your breeder’s recommendation and are happy to be part of giving your red Standard Poodle puppy the best start.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

You did great

You did great. Little too much protein, but my 3 loveit

January 27, 2026
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Reply from Superior Care Pet

Thank you for your feedback! We’re glad to hear your three pups love it. We appreciate your note about the protein level and truly value your input.

Warmly,
Superiorcare.pet team

Rated 3 out of 5 stars

Availabity issues.

Like the product a lot. But Concerned about the availability of the product I have on auto-ship- often not available at the time of shipping. For that I give it 3 stars, because it doesn’t matter how good the product is if you can’t get it when you need it.

January 26, 2026
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Reply from Superior Care Pet

Thank you for your honest feedback. We’re really glad to hear you like the product, and we’re sorry for the frustration caused by availability issues with your auto-ship. We understand how important reliability is, and we’re actively working to improve stock consistency so orders can be fulfilled as expected. We truly appreciate your patience and your support.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

Excellent products and the shipping is…

Excellent products and the shipping is fast. I’ve place three orders now and haven’t been disappointed. My dog loves the treats also.

January 26, 2026
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Reply from Superior Care Pet

Thank you for your wonderful feedback! We’re so happy to hear you’ve had great experiences with your orders and that your dog loves the treats too. We truly appreciate your continued support.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

My dog had weight problems

My dog had weight problems. After white fish back to normal weight.

January 26, 2026
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Reply from Superior Care Pet

Thank you for sharing your experience! We’re so glad to hear your dog is back to a healthy weight after switching to the White Fish formula. That’s wonderful news.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

Superior Dog Food… Great Service

Superior Care Pet dog food has been great for my French Bulldog, it’s improved the appearance of her coat and is easily digestible. My subscription is always received in a timely manner.

January 15, 2026
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Reply from Superior Care Pet

Thank you for your feedback! We’re so glad to hear the food has been great for your French Bulldog and that you’ve seen improvements in her coat and digestion. It’s also wonderful to know your subscription arrives on time.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

Perfect for Millie

Our little 5 lb Maltese loves your food! She has thrived on it. Have always done well. Have NEVER had any digestive issues whatsoever.

January 12, 2026
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Reply from Superior Care Pet

Thank you so much for your wonderful feedback! We’re thrilled to hear your little Maltese is thriving on the food and has had such a great experience with digestion. It means a lot to us to be part of her healthy routine.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

Ordering was fairly simple though the…

Ordering was fairly simple though the search seemed to not always show all of the options

January 16, 2026
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Reply from Superior Care Pet

Thank you for your feedback! We’re glad to hear ordering was fairly simple, and we appreciate you pointing out the search issue. We’re continuously working to improve the website experience so all options are easier to find.

Warmly,
Superiorcare.pet team

Rated 1 out of 5 stars

I don’t have a clue how you did

I don’t have a clue how you did. I just got the product. I’ve asked over and over again for this company to STOP EMAILING ME. IVE REVEIVED ABOUT 25 so far. This makes me never want to buy another thing from your company.

January 19, 2026
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Reply from Superior Care Pet

We’re very sorry for the frustration this has caused, and we truly understand how upsetting repeated emails can be. This is not the experience we want for anyone. You can unsubscribe at any time using the link at the bottom of any email, and we will also make sure your email preferences are reviewed on our end to stop further messages. We sincerely apologize for the inconvenience and appreciate you bringing this to our attention.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars

My Golden Retriever does great on your…

My Golden Retriever does great on your product.
coat looks great nd she has good stools.

January 19, 2026
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Reply from Superior Care Pet

Thank you for your feedback! We’re happy to hear your Golden Retriever is doing great on our product and that her coat looks good and digestion is healthy.

Warmly,
Superiorcare.pet team

Rated 5 out of 5 stars
Superior Care Pet logo

Reply from Superior Care Pet

Thank you for your feedback! We’re glad to hear the service was faster this time and appreciate you letting us know.

Warmly,
Superiorcare.pet team

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