SuperMoss Reviews 73

I ordered black moss and was black color and beautiful! Exactly what expected:)
Thank you

It arrived late and the bag of moss was opened and moss was all over the big box . No status to check on for my delivery arrival . No way to communicate well . This was my first time ordering from your company .

High quality product, I ordered large plastic lined moss planter, a quick delivery too!

I love Supermoss. I am a moss artist and I utilize their products almost exclusively.

produces were excellent and delivery was better then excellent

Perfect product delivered in a very timely manner!

This is the second order I have placed through SuperMoss and both times, the packages of sea glass where broken inside the boxes and glass was leaking out of the box. I would think that your shipping staff would know that with shipping heavy items, there should be bubble wrap inside the box to prevent packages from splitting open. Both times I have lost sea glass. I likely won't order from you again because of this.

I got moss sheets/ they were perfect for what i needed them for. The website was easy to navigate and the items came in a timely manner.

the order was completely lost. took 3 weeks to get it to me and then only because i kept calling to find out what was going on.

We have a wholesale account but needed an expedited order and were told by a sales rep placing a retail order would get it out the door faster, so we did that even though it would cost more. However, because we used the same email address for the order confirmation associated with the wholesale account, it was processed to that account, but at the retail price, and delayed fulfillment. When the anticipated arrival date came and went, we found the order was still in process and had not been shipped and therefore would miss the deadline for the event we needed the items for. We called customer service to cancel the order and request a refund to which they said they would accommodate. We thought the issue was resolved at this point but instead, we received a shipping notification several hours later. We replied to the confirmation to please not proceed as we no longer needed the items but no one replied and we are now sitting on materials that we paid extra for and can no longer use. We will continue to order from SuperMoss but this whole experience was a failure in our book from placing the order to lack of follow-through with customer service.

UPDATE: After hearing about our experience, the SuperMoss sales team reached out and worked with us to remedy the issue.

Great product. Beautifully packed. Arrived on time.

Good products! Very happy with them. Reason for 3 stars: 1) prices aren't great. 2) returning items is extremely difficult

Initial order had some issues but you all
Made it more than right.

After a mix up in shipping my order, the manager cleared it up within about a week. I love the product, especially the value and quality! Now I have more ideas than what I have time for, but that is a good thing!

Beautiful wreath made with eucalyptus. I love it!

I love the Rafia, I received it real quick.

one pot was delivered broken, shipping box was in good shape so packaging was inadequate to protect contents. Returns/refunds email has gone unanswered.

I was a first time customer with many questions after viewing the website, however after sending an email with my inquiry to the customer service help desk I was responded very quickly by a very helpful employee named Samantha! I love the way my garden looks now thanks to my purchases, and I would recommend SuperMoss to anybody looking to spruce up their home!