When I received the wrong order, I called and was treated professionally. I was asked to photo what I received and email it. My original order was reordered and I was told that I would receive a labe... See more
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Received a damaged empty box. I reached out to customer service via email several times with no response.
The pictures online don't do these justice!!! They are very nice, I was surprised how beautiful they really are!!!! I purchased 3 different colors and all are fabulous! Will definitely be buying more!... See more
First time buyer. Received products in a timely manner. Great Quality! We had a small issue that was taken care of very quickly and efficiently. I was contacted by phone and email(not common these... See more
Company replied
Company details
- Garden Furniture Shop
- Decoration and Interior Design Store
- Dried Flower Shop
- Furniture Accessories
- Home Goods Store
- Plant Art Dealer
Written by the company
As an innovative company with a traditional backbone, the SuperMoss family finds its roots firmly planted in the industry it created over 20 years ago. SuperMoss is a manufacturer & importer of natural decorative materials that are all handmade. Our mosses are proudly processed & dyed right here in the USA. As a 1%ForThePlanet Member, we take great care to partner only with companies that make environmental responsibility a priority while delivering the highest quality garden & botanical products to our customers. Join the SuperMoss Family today, and let's build a greener future together!
Contact info
121 S. Quarantina St., 93103, Santa Barbara, United States
- (805) 628-2830
- contactus@supermoss.com
- supermoss.com
4.3
Excellent
73 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Luncheon centerpieces
I was in charge of a ladies luncheon for 250. I found Super Moss “Shoes” They were amazing! Perfect size for a centerpiece. I was very happy with the product. Good quality. The shoe was lined with plastic so I could put floral foam and flowers inside. I also used moss purses. I think you should advertise these products more. Delivery was on time.
April 10, 2024
Unprompted review
Reply from SuperMoss
Thank you for this informative and thorough review of our products and the quality of our service. We take great pride in our products and love to hear about creative ways our customers use them— especially for events of this size! We will be taking your advice and advertising these products more.
The product was exactly as specified in…
The product was exactly as specified in the catalogue. It was shipped in a timely manner and arrived quickly. I would definitely buy from SuperMoss again
April 24, 2024
Reply from SuperMoss
Thank you for the review! We appreciate you sharing your experience with our company and are happy you are satisfied with your order. Happy Mossing!
Nice product
Nice product. Looks nice in our garden. The visible hot glue is disappointing. But overall. Nice little houses
April 24, 2024
Reply from SuperMoss
We strive to maintain the highest quality standards, and we appreciate you bringing this to our attention.
We would be happy to replace your faulty item to ensure it meets your expectations! Simply submit your request to customerservice@supermoss.com and we'll ship the replacement at no additional cost!
I buy your raffia to make pine needle…
I buy your raffia to make pine needle baskets. I love all the beautiful color choices you offer! You provide various sized bags of raffia that I also love. Thank you for this product! My baskets are very colorful!!
April 24, 2024
Reply from SuperMoss
Thank you for the positive review! We love to hear about all of the creative ways our customers use our range of products.
Cone baskets. These baskets are not found around our…
These baskets are not found around our area. Love them. Thanks
April 24, 2024
Reply from SuperMoss
Thank you for the positive feedback!
I absolutely love the square hanging…
I absolutely love the square hanging baskets I got. They are gorgeous and I cannot wait to fill them and hang them.
April 24, 2024
Reply from SuperMoss
We are happy to hear it! Thank you for the positive feedback.
You didn’t reply to my email about the…
Update: since this review customer services got back in touch with me. The quality of their reindeer moss is one of the best I have managed to find - after trying from 5 different sellers. What I mean by quality is that it has more heads (dense, sort of fluffy tops) rather than routs (less dense and looks more like veins). One of the 4 large packs I ordered wasn't as good as the others so I returned that one, but 3 our of 4 is quite good from what I've experienced.
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Original post: You didn’t reply to my email about the poor quality of some of what you sent
April 21, 2024
Reply from SuperMoss
Hi Carly, thank you for the review. We're sorry you were unsatisfied with your order. Please give our customer service team a call and we will prioritize getting this issue resolved for you as soon as possible.
Great products and quick delivery.
April 24, 2024
Reply from SuperMoss
Thank you for the valuable feedback!
Helpful staff
I become a moss artist with the staff’s support. Three years now as a small business and still enjoying working with them to get my order’s delivered in timely manner.😊🌿
April 16, 2024
Reply from SuperMoss
Thank you for sharing your story, Kathryn! A small business ourselves, it means the world to us to hear about the positive experience you've had with our company for the past 3 years. Thank you for helping us on our mission to make the world a greener place, and we look forward to continuing our relationship into the future! Happy Mossing!
Exactly what I was expecting
I ordered a moss covered purse and two moss covered boots for an upcoming garden club event. The items arrived quickly and were exactly what I was looking for.
April 11, 2024
Reply from SuperMoss
We are glad to hear you are happy with our products and hope that they add that touch of charm to your event! Happy Mossing!
Reply from SuperMoss
Thank you for the positive feedback!
Absolutely stunning
Absolutely stunning. Very attentive customer service that reconciled an order right away. I could not be happier with the price, the product and the customer service .
April 12, 2024
Reply from SuperMoss
Thank you for the feedback! We appreciate it and look forward to providing only the best quality and service to our loyal customers.
Super Moss baskets
The info you provide for the item is very misleading. The product states three items per unit when it is actually only one item per unit. I am very disappointed.
April 12, 2024
Reply from SuperMoss
Hi Debbie, Thank you for the valuable feedback as it helps identify hiccups and improves our processes future orders. Please contact customer service so we can get this issue resolved for you ASAP!
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