Everything advertised for 5G sounded like it was exactly what I had been looking for. I ordered 2 bottles. The advertisement suggested 1 pill per day. After 30 days the only noticeable change was an i... See more
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I was conned during the order process to "sign up" (somewhere in the fine print) for some "online course" re the Brazilian Wood use. No mention of where or how to activate this "course" during the ord... See more
Company replied
I tried to correct my mailing address immediately after I made this purchase . Mistakenly it said P. O. Box 45e I tried to correct it within minutes to the correct address which is Robert J.... See more
Company replied
First off my customer service rep was friendly and honest. I believe I made the mistake in not canceling my subscription. Yet Daryl was willing to refund my purchase no questions asked. Almost unheard... See more
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Company details
Written by the company
Supernatural Man was founded in 2016 in New York City, where we found men were feeling less drive and intensity than they used to. We decided to create a natural formula with top quality ingredients to supercharge the energy of guys like you. We researched hundreds of ingredients from all over the world to find what we believe is the absolute best combination for men looking for a long-term performance edge, or who just want to get back in the zone. Our main ingredients are the highest quality, specially sourced Ginkgo Biloba, Green Tea Extract and Ginseng, which have been used in Asia for thousands of years to impart vigor and male health, so you feel powerful and relaxed, an inner glow of focus and energy that carries through to all the day’s activities. We’ve helped many of our members regain their passion for life and now we’ve taken it online to reach the world!
Contact info
57 W 57th St 3rd and 4th Floors, 10019, New York City, United States
- 800-251-9316
- SUPPORT@BECOMESUPERNATURAL.COM
- supernaturalman.com
3.4
Average
239 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer support Lianne (108) was very…
Customer support Lianne (108) was very helpful. She listened and did exactly what I requested. My only strike on her is telling me I am wrong. However, in not sure about this company. The advertisement that I responded to did not say anything about a monthly subscription. Thankfully, they emailed me before charging my card. How many would have missed this email? Many. This was inappropriate use of PCI information. Further, the agreement that I do have is full refund of I see no value of this product within 90 days of regular use (with no return) plus a bottle of something supplied by their distributor. According to Lianne, there will be a full refund, however I have to return unused product, and there is no trial bottle from the distributor. She was not informed properly and now the burden is on me to prove it.
January 15, 2024
Unprompted review
Reply from supernaturalman.com
Hello Dan,
We apologize that your recent experience with one of our agents was unsatisfactory. At Supernatural Man, we do not condone the mistreatment of our customers and would like to rectify this situation in a way that best suits your needs. With regard to the offer you responded to our sales representatives would be a better fit to assist you with any questions or concerns about the offer. Please email us at support@5gmale.com, with your first and last name, and your order number, and we will take the necessary steps to escalate this critical matter to our management promptly for resolution. We look forward to hearing from you, and again, we sincerely apologize that your experience was less than satisfactory.
Shaun
DO NOT BUY from SuperNaturalMan.
DO NOT BUY from SuperNaturalMan.. The customer service is probably the ONLY good thing about the company. When you sign up to buy bottles they will "TRICK" you, by using FINE FPRINT, and put you on a SUBSCRIPTION where they will send you 6 bottles in less than 60 days. They ALSO do NOT have a shipping address other than a PO BOx so returning is ONLY through USPS.
Read all the trustpilot reviews. The only reason it shows as good is because their customer service, if you can find how to get to them, is extraordinary and MOSTLY about getting REFUNDS and not about the product. Also, their URl with 5gmale is a dangerous site to visit. No physical address is another big alarm.
As well, most of the replies are from Shaun who copies and pastes the replys that do not offer actual solutions. They pawn it off to “passing along to management”...
January 4, 2024
Unprompted review
Reply from supernaturalman.com
Hi Dave,
Thank you for your feedback! Your concerns are important to us, and we’ll be passing this along to our management team accordingly. If you have any additional comments you’d like to share with us, please feel free to contact our support team by phone at +1 (800) 251-9316 or email us at support@5gmale.com. We’re here for you at the best time that fits your unique schedule- our customer care team is standing by 24 hours a day, seven days a week, and would be happy to assist you however we can. Have a phenomenal rest of your day!
Shaun
It doesent work i caceled and realized…
It doesent work i caceled and realized they were still billing my card for over a year, no product , just charging me.
I canceled again on 1-6-24,today i-8-24 they billed me again for 293.oo and said my order is on uit's way , had to call again and cancel and demand a 293.oo rerfund, we'll see how that goes.
don't get caught up in this scam.
January 5, 2024
Reply from supernaturalman.com
Hi Don,
We’re sorry for the inconvenience this issue has caused you. After reviewing your account, our records indicate that you contacted us on 1/6/2024 to request a cancelation of your automatic shipments which were canceled and refunded as of 1/6/2024 and then contact us again on 1/8/20224 to cancel your become suppernatural course subscription which was canceled and refunded as of 1/8/2024. This action may take 3-5 business days to be reflected in your bank balance. If you have any issues with your refund after this time frame, please reach out to our dedicated support team by phone at +1 (800) 251-9316 or email us at support@5gmale.com to allow us to investigate further to resolve your account issues ASAP. Our customer care team is standing by 24 hours a day, seven days a week, to assist however we’re able to.
Thank you for your time, and we sincerely hope you have a great rest of your week!
Shaun
Reply from supernaturalman.com
Hello Richard,
We apologize for any inconvenience this situation may have caused you. We would be more than happy to assist you in rectifying this issue. Please email us at: support@5gmale.com with your first/last name, and order number and we’ll get back to you as soon as possible. Our Customer care agents are available 24/7 for your convenience and are always ready and willing to assist you.
Shaun
Helped me access the site
December 25, 2023
Unprompted review
Reply from supernaturalman.com
Hi James,
Thank you for being a valued customer here at Supernatural Man. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (800) 251-9316 or email us at support@5gmale.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
No help at all
No help at all, but a nice apology. Didn’t do us any good, but a nice gesture.
Now tell me what we did wrong? Still have a bottle left.
December 21, 2023
Unprompted review
Reply from supernaturalman.com
Hello Roxana,
We apologize for any inconvenience this situation may have caused you. We would be more than happy to assist you in rectifying this issue. We attempted to search our system for an order with your first and last name, and could not find a match. However, we’d like to continue to follow up with you to resolve your issue. Please email us at: support@5gmale.com with your first/last name, and order number and we’ll get back to you as soon as possible. Our Customer care agents are available 24/7 for your convenience and are always ready and willing to assist you.
Shaun
EXCELLENT DELIVERY
My delivery arrived in reasonable time from USA to UK and was NOT STUCK IN CUSTOMS LIKE MOST OF MY ORDERS FROM USA - Supernatural Man is obviously doing things right - that other USA companies are not.
December 20, 2023
Unprompted review
Reply from supernaturalman.com
Hi Terence,
Thank you for being a valued customer here at Supernatural Man. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (800) 251-9316 or email us at support@5gmale.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
Reply from supernaturalman.com
Hi Mark,
Thank you for being a valued customer here at Supernatural Man. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (800) 251-9316 or email us at support@5gmale.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
I tried to correct my mailing address…
I tried to correct my mailing address immediately after I made this purchase .
Mistakenly it said P. O. Box 45e I tried to correct it within minutes to the correct address which is
Robert J. Ross
P. O. Box 453
San Anselmo , Ca. 94979
I received a notice the product was shipped .
If I do not receive my order I will stop my Discover Card payment .
This is no longer my problem , it is now supernatural man.com problem .
December 2, 2023
Reply from supernaturalman.com
Hello Robert,
We apologize for any inconvenience this situation may have caused you. We would be more than happy to assist you in rectifying this issue. Please email us at: support@5gmale.com with your first/last name, and order number and we’ll get back to you as soon as possible. Our Customer care agents are available 24/7 for your convenience and are always ready and willing to assist you.
Shaun
Great customer service and support!
December 2, 2023
Unprompted review
Reply from supernaturalman.com
Hi Jose,
Thank you for being a valued customer here at Supernatural Man. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (800) 251-9316 or email us at support@5gmale.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
I did not get the digital downloads…
I did not get the digital downloads that were promised. I saw that they were already checked or marked on the check out page
Lastly, I have not received an email detailing my purchase or tracking.
November 30, 2023
Reply from supernaturalman.com
Hello Jeffery,
We apologize for any inconvenience this situation may have caused you. We would be more than happy to assist you in rectifying this issue. Please email us at: support@5gmale.com with your first/last name, and order number and we’ll get back to you as soon as possible. Our Customer care agents are available 24/7 for your convenience and are always ready and willing to assist you.
Shaun
This stuff really works
November 29, 2023
Unprompted review
Reply from supernaturalman.com
Hi Bob,
Thank you for taking the time to review your experience using Supernatural Man products! We’re so glad to hear that you enjoy our product and the positive results it has created for you. Our team is delighted to assist you with any further questions you may have by phone at +1 (800) 251-9316 or by email at support@5gmale.com, 24 hours a day, seven days a week.
Have a great day!
Shaun
Kevin got right to the point
Kevin got right to the point. I had a return email before we ended the call with instructions to provide the tracking number to Supernatural Man in order to trigger the refund I was requesting for the return of unused product Very professional and well structured.
November 24, 2023
Unprompted review
Reply from supernaturalman.com
Hi David,
Thank you for being a valued customer here at Supernatural Man. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (800) 251-9316 or email us at support@5gmale.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
The email came through really quickly…
The email came through really quickly with the address on what I wanted.
November 21, 2023
Unprompted review
Reply from supernaturalman.com
Thank you for being a valued customer here at Supernatural Man. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (800) 251-9316 or email us at support@5gmale.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience. Have a great day!
I’ve been taking it for 17 days and…
I’ve been taking it for 17 days and nothing has happened not a single rise.
November 4, 2023
Reply from supernaturalman.com
Thank you for reaching out to us! Our 5G Male products have proven a great success for many of our customers, but how quickly your body adjusts to these powerful herbs will vary!
Everyone's body is different and reacts differently to changes. With that said, many of our customers will usually see results anywhere within a couple of weeks to a couple of months. Please remember that you should always consult with a physician or other healthcare professional before taking any supplement.
This is a great product
This is a great product. I will let others know about this product.
November 1, 2023
Reply from supernaturalman.com
Hi Joseph,
Thank you for taking the time to review your experience using Supernatural Man products! We’re so glad to hear that you enjoy our product and the positive results it has created for you. Our team is delighted to assist you with any further questions you may have by phone at +1 (800) 251-9316 or by email at support@5gmale.com, 24 hours a day, seven days a week.
Have a great day!
Shaun
When do I get my package ?
October 31, 2023
Reply from supernaturalman.com
Hi Travis,
Orders ship within 24 business hours and typically arrive within 3-5 business days from the date they are shipped. For information on your order including tracking details please contact our customer care team by phone at +1 (800) 251-9316 or email us at support@5gmale.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
No reply to cancellation
October 31, 2023
Reply from supernaturalman.com
Hello Ryan,
We apologize that your recent experience with one of our agents was unsatisfactory. At Supernatural Man, we do not condone the mistreatment of our customers. After reviewing your account, our records indicate that all orders under your account have now been refunded as of 11/9/2023. This action may take 3-5 business days to be reflected in your bank balance. If you have any issues with your refund after this time frame, please reach out to our dedicated support team by phone at +1 (800) 251-9316 or email us at support@5gmale.com to allow us to investigate further to resolve your account issues ASAP. Our customer care team is standing by 24 hours a day, seven days a week, to assist however we’re able to.
Thank you for your time, and we sincerely hope you have a great rest of your week!
Shaun
Daryl was excellent
Daryl was excellent. Many many thanks from
Bob Bannerman
November 6, 2023
Unprompted review
Reply from supernaturalman.com
Hi Bob,
Thank you for being a valued customer here at Supernatural Man. Our team is delighted to hear that you are satisfied with the service you received, as it is always great to hear about our customer’s experiences with our representatives. If you have any questions or concerns, please do not hesitate to contact us by phone at +1 (800) 251-9316 or email us at support@5gmale.com, and our representatives will be happy to assist you. Please remember our agents are available 24/7 for your convenience.
Have a great day!
Shaun
I saw no warning that this is an auto…
I saw no warning that this is an auto refill order until after the purchase. I looked pretty carefully. That stinks and makes everyone very defensive. I will receive the product this week and will give it a fair chance.
November 3, 2023
Reply from supernaturalman.com
Hello J,
We apologize for any inconvenience this situation may have caused you. We would be more than happy to assist you in rectifying this issue. Please email us at: support@5gmale.com with your first/last name, and order number and we’ll get back to you as soon as possible. Our Customer care agents are available 24/7 for your convenience and are always ready and willing to assist you.
Shaun
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