supersonic Reviews 370

I am working from home no wifi connection since 9am this morning it is 13h00 now which leaves me unproductive for the past 4 hours I had lots of faith in Supersonic in the beginning but I'm afraid I ca not say the same now this service is pathetic every flippen second day there's a outage what is the sense of paying for wifi I am busy shopping around for new network for a company who takes their clients interest be heart I am so a noted frustrated annoyed and the list goes on still sitting cannot work and no updates on the Florida park restoring off connectivity

I canceled my subscription a year ago. A year later SuperSonic starts debiting me for services I haven't been using. This continues regardless of my attempts to stop the debit orders.

If I could give them -10000 I would their service is subpar and when you provide notice of leaving your subscription, they debit your account anyway.
We have tried resolving through calling customer service, through emailing our agent we signed up through and nothing we have not received a single cent back for just under a year now we have been trying .Pathetic service I hope they go bankrupt if this is how they deal with loyal customers. (We had been with them for a few years before cancelling)

Just stole R2500 out of my account. I canceled in January. It's now 31 July. I hope these thieves sort out my account soon!

My service was not connecting the whole day yesterday 30 July 2023 it was on off, off most of the time off. This connection is less than a month but I have experienced this 3 times already. The whatsapp line is just not helpful at all. I told them what is happening. They just dumped my conversation and said I did not respond. I regret the day I took these people as my service provider. Before this I was with Telkom for 3 years and their connection never gave me any problems not once. It's their billing system that is frustrating.

I signed up yesterday with Supersonic but after i read these reviews I cancelled immediately so it very important to check on the reviews before signing up for anything. Thank you guys you have helped me much appreciated.

I have been trying to cancel my subscription with them for 2 months without luck. The fact that the acknowledged my request on one occasion means they are aware of my request but the fact they have ignored me since means this is a deliberate practice aimed at extending payment as long as they possible can. They will not beat me on this and I will recommend that anyone choosing to use them in future only does so with a legally binding assurance that you can cancel with one months written notice to a specific email address. You have been warned.

11 days into contract and no progress on receiving any services.copy paste every day saying they will be in contact and nothing,absolutely no interest at all.i am a new client and if this is the service before being connected I cringe at what is ahead.so many complaints about the service provider so I suspect they won't be interested I another complaint.

You will wait long for help when you call. They will redirect you to a robotic WhatsAPP service and you will not get the help you need. If you are lucky to speak to an agent it will become clear that more needs to be done to provide an informed staff to deal with technical issues.

Fibre product mostly works well but whenever you have a problem it takes an age to get resolved. I've had to contact support three times in as many months, and it was like pulling teeth every time. I've now been without fibre for three days, leaving me scrambling for alternative options. I have a case number but have not heard anything from them since. The cancellation e-mail is sitting in my drafts ready to be sent as soon as I contact a new provider.

Terrible service. When I insisted to speak to technical support the operator operator put the phone down. Their Whatsapp line is a joke. Only automated responses with zero follow up.

This has to be the worst internet service provider in the whole world. Shocking service , no service, rude staff. Never go with them. Check google reviews and Hellopeter too. Really bad.

Possibly the worst service provider of any service ever. don't even think about getting your self a mtn contract or supersonic. trust you will regret it

Supersonic is hands down the worst ISP. A position they probably only share with Telkom.
For the record, I've only used them because I've had no other choice.

Issues include:
1. Incorrect billing- in one year I've had 2 instances where Supersonic fails to debit my account and then does not inform me via phone or writing that my account is overdue due to their failure to debit me and then threaten you months later without any warning.
2. Constant line speed issues. - if you like paying for a 100Mbps line but to recieved a 10Mbps speeds this is the place to go.
3. Useless customer support and WhatsApp chatbot - every attempt to speak to actually people gets diverted to a chatbot that is so useless and frustrating to use that is borders on insanity. The chatbot doesn't reply to you for several hours but ends the chat seconds after waiting for you to reply. The people in accounts just apologize but doesn't ever fix any account issues.
4. Cut connections- I've had 2 occasions where fibre installers that install lines to neighbouring properties break my line in the DB box in the street yet supersonic wants me to pay for the reconnection despite not causing the damage or having access to their db boxes.

In summary, if you can avoid this company, do it.

I struggled with cancelling of one line and application for a new line at Supersonic. I was extremely unhappy and then I got hold of Annari Bonthuys, one of the Team Leaders. She turned my experience around and my problems were sorted immediately. The customer service line and whatsapp line need to up their game, and Supersonic needs more people like Annari.

Worst provider in history. Asked for line to be terminated took them 1 month to phone me back and another month to cancel amd 10 days to get the line cleared for new provider.

Possibly the worst service provider of any service ever. No customer service, poor connectivity, incorrect invoicing, no replies to emails and almost impossible to cancel.

Absolutely no technical service, pointless WhatsApp automated number and no concern whatsoever for client service.

All my questions was answered quickly and help a lot.Ordered it Saturday and received it Wednesday.Excellent service.

Reliable and expeditious services rendered