supersonic Reviews 370

If I could give them a no star I would. So I was using supersonic for a while, then I moved to Pretoria, cancelled my contract within the last month of my two year contract.

1. They called me three months after my contract to tell me I must pay for the router, so I agreed to give it back.

2. They called me the second time, the guy was extremely rude, and asked for my address again, which I gave him, again.

3. They sent a lady to pick up the router.

4. I didn't even bother asking for the money I over paid because of their incorrect billing system and I let them go on their merry way.

5. Fastforward 13 months after they picked up the router, they send me three emails, saying they handing me over, because I didn't pay R2500 for the router?

6. I sent them an email to say they picked it up, and why are they sending me messages out of the blue, I forgot the company even existed.

7. They have no record of picking it up? Seriously?
They never sent me an email, or kept any record of it? Now I must pay for something I handed back?

8. Now I will have to get a lawyer, or advocate, but there is no way Im paying for something I handed back, and if they never received it, surely they should have sent me a message 13 months ago, and made sure to check with the company who picked it up.

Supersonic is a scam, their network sucks, they over charge you, and they lie and make you pay for something you gave back, and on top of that they are not even cheap.

I would say, whatever you do, don't use supersonic, there are plenty of better options out there. Anyone is better than them at this point. I can't believe the nerve of these people, 13 months later, and I receive a letter, threatening me, with an outstanding balance for a router I handed back?
What the H, is wrong with this company? It's like they are run by a group of incompetent people, who can't keep track of their stuff. I am very upset.
Should they prove to be other, I will retract my review, until then, don't use them.

Their customer service is shocking. Reading the other reviews it's like they're ok with being sub-par at communication. Took them days to convey I needed to change my payment method when I thought everything was fine and a modem was in transit.

It was a nightmare dealing with customer service. After some 20 useless, expensive telephone calls I googled the ceo..eventually I was able to speak to his assistant...the matter was referred to a manager Moeketi who assisted. The complaint was about the "unsatisfactory installation of cables" which he diligently resolved. Well done Moeketi and keep up the excellent customer service!

Have been in contact with them since 2022 to find a resolution to the claim that my account is in arrears. And still there were delays to that response.

And on 30 October, my account was suspended due to “arrears”. I have been issuing tickets that are subsequently being closed without being resolved. I have been making callbacks and no-one is calling. I have been communicating through WhatsApp, only to receive the same response for 3 weeks.

No one in the billing department has been in contact. No one updates me on the process. Nothing!

This is most worst ISP, ever. Ever!

It is a negative 100 for me!

there should be an option to give zero stars here. Supersonic is the worst. It seems like a scam of some sort. i served my one month notice to cancel the service, i paid R250 for collection of the their router to be returned to them. They still billed me for R2499 for the router that i returned and was received by them. Now every month they try to take the R2499 from my account. Router was returned and received on the 4th of August 2023. but Since September up to now November 2023 they are still trying to get money from my account. I have to make sure every month on the 1st and 2nd, i do not leave any money in that account so i just get charged for bounced debit orders than to struggle to get a refund from them if they manage to take my money. Already i have been struggling to get through to the billing department. IS THERE A WAY TO REPORT THIS COMPANY SO THAT IT GETS INVESTIGATED???

Great Whatsapp service,agent ready to reply to all questions and concerns, cant wait to be connected with them.

Supersonic=no internet. Must be the worst isp in the world

I use to recommend people to Supersonic, I have never been so dissappointed, First of all We chose the airfibre only to find that airfibre is a disappointment especially when clouds gather and is about to rain, airfibre shuts down completely l, then we asked Supersonic to change from Airfibre to Fibre then we were were later informed that we owe Supersonic for cancelling the connection, what we did was not cancel the connection we only asked for better or even excellent connection regardless of the weather, Supersonic came to collect their products and then later on claimed that they did not, I did send communication to the management and nothing done with the matter, highly disappointed, So much is going wrong the issue started back in 2022 to date. Management is none available to attend to the problem. You would call every day without getting through to people who are dealing with issues in all the departments especially billing including technicalsupportto some extend. You wouldn't know why are they taking decades to decide on the matter that is of their own doing.

The service is pathetic of this ISP if I had the option of negative star i would have rated them -5 star. They don't resolve issues till the time customer is crying for help. I suffering from these people's bad service. Please don't not take this service ever.

I was billed THREE times last month. Supersonic refuses to refund the extra two months' payments, AND they disconnected the internet today, AND (wait for it) they want me to pay again to be reconnected. Meanwhile, I have lost 3 days of wages- and there will be no refund for that. In what universe is this ok?

Please be careful and read the terms & conditions. Absolutely pathetic service and policies. Trying to get hold of their support team or cancellations team is a nightmare. The cancellation policy is one of the 1st that I have seen sins LTE and Fibre were introduced. Normally the router will remain your property after 12/24 months or it is replaced by the ISP should it be faulty, however, not in the case of Super Sonic. Should your router become faulty or you which to cancel the service, even if you are sitting with a device that is 5 years old, you’ll be billed around R2500 for a device that is only a few hundred or nothing worth. Read the Terms & Conditions before the time and note, they do not mention the cost of the router. PS, you may not even buy a new identical router and ship it to them. This would have cost you around R1500 brand new.

No service. Internet always down. No responsibility taken and everyone blocks their profiles so you can't get hold of anyone. Credits are never processed.

Quick you charge you money, if waiting for refund they tell you there is a problem at the billing deparment

We applied over the long weekend and there was a slight delay in installation, but I'm very happy with the assistance with Moeti Manoto in explaining the delay and helping us to finalize our installation and getting us connected. They do everything they can to give one a proper Supersonic experience and I'm very happy I chose this service provider

I have experienced the most fast and efficient service from Annari at Supersonic

I applied for relocation service at the end of September, my request was late as I submitted it a day before moving. My request was handled by Annari to was so quick to respond and was able on the day to confirm the package and service available in my new area.

She communicated with me right through and scheduled my appointment at a time that was convenient for me, which I really appreciated.

The service technician was there earlier than promised and set me up within 15min. He was very professional and accommodating of my family's needs.

I want to appreciate the Supersonic team for putting my needs first and meeting all of them.

I don’t even want to give one star! Absolutely appalling customer service.
Made us wait WEEKS to get up and running- well don’t stress Supersonic we’re going with a different company and will pass on the poor review to anyone looking to install fibre in their homes.

They suck, period. Poor internet and even worse service

I am not happy at all with you Supersonic .You don't take my complains/problems seriously. I have lodged a query to customer care, you gave me case number: 1241821 which means a query is active on the system. However up until now no one has managed update me on the process nor resolve my problem, Its being a week without internet , my business is highly affected by this .I have reported the problem that we are out of internet therefore my business cant operate without the internet. I have have sent a contact follow still no response. I don't know why the matter is not resolved up until now.

If you're reading this it's probably already too late, but stay far away. Shocking behavior, absolutely non-existent customer service.

Supersonic supplied incomplete / used router which was unusable out-of-the-box ( with picture evidence). I was unable to remedy the issue via any of their support channels. Absolutely NON EXISTENT SERVICE. During this time the company BILLED ME for a service I couldn't use. Eventually I was forced to cancel a service I was never able to use, with a router which arrived NOT FIT FOR SERVICE; whereupon, instead of collecting their incomplete router at their cost, THEY BILLED ME FOR THE DEFECTIVE PRODUCT!

Avoid at all cost, and be prepared to spend time lodging disputes via your credit card vendor for claw-backs.

Just pathetic.

I wish there was a minus here, Stay away from Supersonic they overcharge customers and then tell us we need to check the website to see if there prices change and request new rates. I am absolutely appalled at the lack of customer service. 55minutes later you cant even speak to someone