supersonic Reviews 370

I don't have internet access for the last nine days. I've been phoning/whattsapping Supersonic almost every day. First of all, it takes the company eons to answer a phone call. The same with a whattsapp conversation. My issues have not been resolved to date. It is quite frustrating.This is only my second month with this company. I dread the future.

I would like to give Annari Bonthuys 5 stars what an amazing person so professional and friendly. Really made my whole day and she was so helpful, she sorted the problem out as quick as possible and kept me updated as things happened. What an amazing person.

Supersonic is the crapiest service provider on earth!!! They have beeeeen throttling my line since I joined them!! My neighbor uses the exact same line and never has issues. When I tell them that they act all surprised and still continue with their shifty service! The customer care agents no NOTHING! They always have empty promises! I'm not paying to keep unplugging my router daily! Sort this crap out!

I recently had an exceptional experience with Supersonic ISP when I encountered a delivery issue. Their prompt resolution and commitment to customer satisfaction left me highly impressed.

I had ordered a new router from Supersonic because I upgraded. However, I faced a hiccup when the delivery was delayed due to unforeseen circumstances. I was naturally concerned about the delay, as I relied on a stable internet connection for work and other activities.

I reached out to Supersonic's customer service team to inquire about the status of my delivery. To my relief, they responded promptly and assured me that they would investigate the matter immediately. Within a short period, I received a call from a representative who apologized for the delay and explained the reasons behind it. They assured me that they were taking all necessary steps to rectify the situation.

To my surprise, Supersonic went above and beyond to resolve the delivery issue promptly. They arranged for a replacement router to be delivered to my doorstep the very next day. Not only did they take swift action, but they also ensured that I was kept informed throughout the process. The level of communication and transparency displayed by Supersonic during this ordeal was truly commendable.

The efficiency with which Supersonic handled the delivery issue demonstrated their commitment to customer satisfaction. They understood the urgency of the situation and took immediate steps to provide me with a solution. Their proactive approach and willingness to resolve the problem in a timely manner greatly alleviated my concerns and showcased their dedication to their customers.

I must also mention the professionalism and courtesy displayed by the Supersonic team throughout the entire process. The representative I interacted with was empathetic, patient, and genuinely interested in resolving my issue. They listened attentively to my concerns and ensured that I felt valued as a customer.

In conclusion, Supersonic ISP's prompt resolution of my delivery issue has further solidified my trust in their services. Their commitment to customer satisfaction, proactive communication, and efficient problem-solving make them stand out in the industry. I highly recommend Supersonic to anyone looking for an ISP that not only delivers reliable internet service but also takes customer concerns seriously and resolves them promptly.

I have tried Calling. I have e-mailed them. I've worked with their pathetic WhatsApp system...... Next Step. I will be kicking down a door at their office... Don`t waste your time.

The account dep.have no idee what is going on i payd my acc then they tray to take more out of my bank. After i talk and sen proof of payment for the lost 2months they said they fix it and yesterday they should have take money from my depitorder and they did not. Now i struggle so they can take the monthly payment. Whay do they have people that is working with the accounts if they dont now what the hell are going on. They made my name so bad whith the credit score because my debitorders bouns because the wanne take to mutch money. All the say are aww sorry we apologize... that is not gonna make my name good again🤬🤬🤬

What an absolute bunch of scammers. Big corporate taking advantage of people. I canceled my account received an email back that they received my cancellation email. They kept billing me months after account was closed. 3 years later, I received a letter of demand for outstanding amount.

I have been dealing with a billing issue for the last 12 months that is obviously their fault. Every agent that I get tells me to email and they will get to the bottom of it and yet they never respond to me. I have emailed the billing department like a million times and have also contacted the cancellations department to cancel that stupid account because I cannot do this anymore If you value your peace of mind RUN as far a you can from this company

SuperSonic No interset to rectify over payment
AS. du Toit ID **********087 In early 2022, Supersonic installed LTE broadband service at our residence. Due to load shedding we had no connection for several hours a day, towers went down with no battery backup. After contacting one of the call center agents the decision was made to cancel the LTE line and move to the fiber option. This person helped us and said that he would arrange for the LTE to be cancelled. The fiber installation was done with satisfaction from our side The problem we are now experiencing is that we are still paying for the LTE line as it has been canceled and the router is being removed from our residence by a contractor, Fulufelo No 072*******98. After several phone conversations with Supersonic, the problem still hasn't been resolved. Apparently they need to check if the router is in the storage room and only then will they refund our over payment. It is as if there is no real interest on their part to rectify the matter.
Reply (1)

Supersonic ’s reply
29 Jan 2024 at 15:57 Super Sonic replied with NO Contact Details
Y'ello, We sincerely apologize for any inconvenience you may have experienced with us. At Supersonic, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. please send us a direct message with your Supersonic account number and we will assist you.

All I can say is their customer service is nonsense, their agent asking to drop my call and he will get back to me after 5 minutes, after 5 minutes he buzz me… My phone was on my hand he dropped when I answer. I don’t want to talk about Whatsapp, you will be holding for hours for their agent to close chat after 2minutes😭😭…I want to cancel this sh** even before I use it…Pathetic

The service I receive was very professional and friendly,thanks to Mr Moeti Monato for a good service

Worst service ever! Struggling to get the router connected and the call lines, watsapps is not working. Can’t get a hold of anyone able to help me.

I’ve been trying to cancel my line for the past 3 months because I was moving out of my apartment, their call lines literally do not work !!!!! The website is even worse!!!! Now I’m being billed for WiFi I don’t even use ? The ultimate scam .

The other reviews you see about Supersonic are not propaganda. This service stinks.

It's been 24hours since my router has been delivered. I have not been able to get hold of Superonic to activate my fibre. I am paying for a service and not able to use it. 😒

I would like to warn other potential customers that the service you receive from Supersonic Fibre and MTN Fibre is absolutely pathetic.

I've requested a month to month fibre package of 250mbps. Metrofibre quickly had the line and modem set up, and then the wait started to get the router from Supersonic.

Getting no feedback from Supersonic, I tried logging tickets and raising queries with the call centre. Eventually it got delivered with a message that my order is complete and they'll be in contact soon to send someone to set up the router.

This is the day they sent me the first invoice and started charging for usage. I set up the router but my speed was capped at 5mbps.

It's now been an additional 8 DAYS after logging many tickets, countless calls and being put on hold to try and reach the support / second line support teams (who never answer or call you back), my speed is still limited and I receive no feedback or updates. This client service is so bad it feels like a scam.

Supersonic, I informed you 3 DAYS ago that if a technician is was not here by the end of that day I'm cancelling all services. I did get a follow up call the next day where they shared an adress and details of another client with me and eventually realised that they had the wrong profile open.

2 DAYS ago I've requested that you please come and collect your router and cancel my contract. If I get charged anything on my accounts I'll inform the bank that it's fraud. I'll switch to Metrofibre since I hear their service is actually good.

The day after posting my first review I got this message: "Dear Valued Customer, Please be advised that the debit order for your Supersonic subscription was not successfully processed today, due to unforeseen circumstances.Rest assured, the transaction will be processed tomorrow, 2 February 2024. We sincerely apologise for any inconvenience caused. Kind regards, Supersonic"

Your social media team have asked for my details on every post (3 DAYS in a row) and informed me that they will get the support team to contact me, and logged tickets for the error. Guess what... Still more unattended tickets and no call backs

The worst ISP that I have ever dealt with—worse than the whole Telkom ADSL era. Their customer service support is beyond useless. They haven't been able to fix my packet loss issue, nor do they know how. You will wait, and sometimes you will never receive a response from their support line. Avoid it at all costs if given the option. If not, well, you might as well subscribe to Starlink or anything else other than the internet through SuperSonic.

I never complain, but honestly, the amount of money & time they've cost me can never be repaid.

I've been paying R645 since 2020 for a 10mb/10mb line which we all know is daylight robbery! I didn't have a problem because, at the time of sign-up, it was the only package I was offered. For the past 4-6 months I've had regular issues of slow speeds - not even 1mb and I work from home seriously affecting my KPIs. I've alerted them multiple times - to which I was never offered a different package, but the issue seemed to be resolved on the 2nd of Jan after the router was reconfigured. I then sent a cancellation request because at this point I've had enough. I was called by a lovely retentions agent who offered an upgrade - but at the time of writing this it still has not taken place because they refuse to credit me for December in which the whole month my average speed was 1.86mb! Now I'm having to chase up for updates and I continue to have slow speeds - do yourself a favour and don't consider Supersonic.

All my contracts are through MTN but this is honestly one of my biggest regrets and continues to cause daily costs and frustrations because I'm SPENDING MONEY TO TRAVEL AWAY FROM HOME SO THAT I CAN WORK WITH A RELIABLE SPEED?? ridiculous!

I really appreciate what Moeti did for me he organized courier and connection today. He work extra time to help he's a good man.
I was angry when I call but he make me feel better after I spoke to him.
Moeti your superstar.
Your colleagues must learn from you

They did a failed debit order and stopped my internet and I needed to call them regarding their failed debit because they don't even follow up....and their phone line and WhatsApps! off..... This makes me think to look elsewhere and leave this grieve behind.

We have been offline for nearly 10 days, and several reference numbers, calls and being hung up countless times later someone gets sent out because I offered to pay the tech to fix the fibre.
Tech calls me and we lose connection, I call back to have the first-line support person shout at me because how must she know why people need to speak to me? I am dumbfounded. Unfortunately, this is the only supplier we have and if I could do anything else I would. I am so sad to have to pay them any amount of money.

If you have other options just go for them. Your soul deserves more peace and you should not have to be berated like you stole someone's boyfriend for needing help with a service as a paying customer of 4 years.