SupplementSource.ca Reviews 70

I'm really satisfied with my purchase, great price, great product, delivered really fast. For the negatives reviews....maybe read the discription from start to finish ...I did and I received exactly what was described! Thanx guys.

This is the first time I have dealt with a "CEO" that carries himself like a new employee who doesn't want to work, it baffles me the ignorance and lack of initiative on his part. I placed an order and due to some concerning emails I thought I was being scammed (I've learned from Kitboga) so I emailed them to confirm these emails came from them, they confirmed so everything was good. Later that same day I receive an email saying I requested to have my order cancelled, when wanting to know what happened he said it was an automated email and that he (the "CEO") didn't feel comfortable because he saw red flags, when clearly asked to mention some of his concerns he didn't, he simply said it was his final decision, no justification and I am thinking he didn't have any.

I ordered again using a different method of payment since they didn't like my first method of payment, my order went through but then was manually cancelled the next day. When I called to ask what happened the person on the line was very cordial and clear about what was the issue, they should fire the current "CEO" and place her in that position instead, she didn't beat around the bush and gave me emotional nonsense like the "CEO" boy behind the emails we exchanged. She told me that he had made a note on my account to only accept one specific method of payment because I had made some sort of promise that I would use that method of payment, when I told him I never made such a promise he copy-pasted that part of our conversation as proof, turns out I did not make any promise but rather he interpreted himself that I had made such promise, which is strange for a "CEO" to lack reading comprehension... eventually I told him that if he didn't want to do business with me then it was fine, if he said it I would respect that, so he simply says "Fine. I don't want to do business with you", I respect that even a bit. I would respect it more if he had not lied the whole time giving me excuse after excuse while I exposed every single one.

A "CEO" who doesn't want to make money for the company he was placed in charge of, that is no real CEO, that is just a confused boy with a position too high for his own good.

I am very happy with the service I received from Supplement Source. Glad to have found a Canadian supplier for my workout and keto food needs, and the prices are GREAT! I contacted them shortly after I placed my first order (due to MY error in ordering) and they got back to me right away. My order arrived quickly and in great condition. Just placed my second order. One thing I'd like to mention in response to some poor reviews: it's warm out now! Maybe don't order anything chocolate coated or fat-based until the weather gets cooler? Be sensible!

Absolutely the worst customer service experience I've ever had.
SupplementSource.ca is a complete disaster when it comes to taking care of their customers.

First, their shipping is a nightmare — they use Canada Post, which is already known for delays and poor handling, and they do absolutely nothing to help when issues come up.
But what’s even worse is their customer service: rude, dismissive, constantly giving misleading information, and in my case, outright lying about my order status.

They act like once they have your money, they couldn’t care less.
No accountability, no real support, and zero effort to resolve problems — just endless copy-paste excuses. It honestly feels like a scam operation once something goes wrong.

Save yourself the frustration — there are way better supplement companies out there that actually value their customers.
I would never order from them again.

Do not pay extra for shipping!
They never ship to your home and you will have to go pickup!
Paid extra for a FedEx delivery to my door and what do they do? Send it 1 km away to a Canadapost pickup! It’s a $600 order and I do t have a car. Do they expect me to carry it on my back?
This is the second time they do this and the last time! We will never order from them again.

Poor customer service. Ordered some preworkout and the packet to keep moisture out was broken, so asked them to send another one but they said that since it's under $99 no free shipping. Then ordered some protien bars and one had plastic in it. Reached out to them and they said that since it's been over 30 days they can't do anything about. I understand they want to be penny pinchers but this is next level. I don't consume a bar each day.

The company charged me fraudulently. They stole about $40 straight out of my bank account and haven't responded.

Poor customer service. Cancelled an order without providing any reasons, then took an age to respond to an email requesting an explanation.

PLEASE PLEASE READ!!!!!!!
This supplier sells dated products and is not the same taste as the same product that is not dating. I purchased three boxes of protein bars and was very happy with my purchase until I opened up each package. Every chocolate bar was supposed to be brown in color was completely White. I reached out and they told me it was edible. It may be edible but the taste is no longer what is expected out of chocolate. There is no refund and no exchange on their products. There is a reason why they are telling you there is no refund. They are consciously aware that their products are dated and everybody will request a refund. This is the last time I purchased from this company and I hope enough people read the reviews and do not support this company. Spend a couple dollars more to get the right product and do not support this company until they go bankrupt. They offered no money back no refund and they stopped communicating me with me completely. I will reach out to my credit card and rebuttal the product. The price was good but they tell you when it seems too good to be true that's because it is too good to be true.

garbage supplement store selling expired products. be careful!

I had an incredibly frustrating experience with SupplementSource.ca. I placed an order on December 6, 2024, which was charged to my credit card, but the package never arrived. Despite multiple follow-ups, I was told that an investigation with the courier (UPS) would take 10 business days. Meanwhile, they refused to process a refund, leaving me in a cashflow bind.

This is not how reputable businesses handle missing deliveries. Other companies, like Amazon, refund promptly and resolve courier issues internally. I chose to support a smaller business, but the lack of accountability and poor customer service have made me regret my decision.

I cannot recommend SupplementSource.ca and advise others to consider more reliable alternatives.

Worst customer service experience ever they sent me an almost expired item

Good company affordable prices ship same day all get my producttuesday because its remembrance day i just found them by luck googled mutant pre-work and they were the cheapest price and legit will shop here again

Their free shipping is an unsafe, unreliable, safe drop allowed way of sending expensive goods (over $100).
They would not pay for a better shipping method and make you pay for extra no matter how big is your purchase. Usually selling expired products with discounts is their business model. You can find those products inside the trash bin of any grocery store and you do not need to pay over 100 for free shipping to your neighbour's door.

They helped me to change my order and add on stuff after I submitted. Companies like myprotein did not allow me to do this in the past. Customer service called me to solve my issue. She was very helpful.

This company sent me 7 cans of All Max Cuts which was supposed to be orange flavoured it is not it taste like garbage and they will do nothing about it. I lost $127 due to this company. All customer service it was argue with me. I would never recommend anybody use this company.

nothing but praise for this company..great delivery times..great packaging and good quality supplements. have used them many times

Tried them out not disappointed all the whining review are about heat damages that’s out of any distributor's control .. ideally wise to check the weather network when ordering heat perishable's it’s common sense really.. (three days of cool weather is easy to track and manage) got my order within 48 hours with a couple complimentary hydration packs. Sweet ! Will definitely be placing further orders in the future as it’s cheaper and more convenient than all my local shops. Much love from Niagara
-K

Reasonable prices, quality poor, customer service non-existent and rude, delivery fast ( took 2-3 days).

Good until it wasn’t. Ordered protein bars (3 boxes, ~$45 each). I got them at the door the moment they were delivered. Product arrived melted, unusable mush. Emailed customer service (Sharon) with pictures. She was dismissive, indicating there is a disclaimer for hot weather on website (which I later found, buried deep!) - they are not responsible.
From a formerly loyal customer