Support Hp Reviews 579

Sadly I have had to dealt with them so much due to my faulty machine. Currently on chat with them for 2.5hours with little progress they are the worst customer services I have ever experience

HP has the worst tech support! They never wanted to come out, just FaceTime and waste your day on the phone trying to do their job for them, while we pay for tech support! The sells reps aren’t much better! Don’t set things up right and definitely do not know how to operate them!

The guy from the customer service was okay...but the product is ridiculous!

I bought a printer 6 months ago. Now that I had to switch Wifi, the printer didn't work anymore. The support sites didn't help at all. I called customer service and we managed to get it running. - by connecting it to the PC. The printer is not shipped with a USB-cable. I had to get that myself. There is a sticker on the USB-port discouring you from connecting it to a PC - just so you feel the urge to use the stupid phone app.
Support guy tells me "the updates are so much easier on a PC". Who would've thought. It takes an absurd amount of steps to make driver updates. Who programmed this desktop app?!
Then we find out I need to switch the cartridge. Too bad, because the one I got from them doesn't work without the Instant Ink abo.

How can such a simple application as printing be made so complicated with abos, different apps, etc.?! I will never buy anything from HP again!

HP's communication system is completely broken. When ordering the sales rep does not cover their hidden policies. When you try to escalate a situation you get a supervisor who does nothing or cannot do anything. Some years ago, I left an HP competitor because of their poor service. HP has now joined their ranks as a company with which I will no longer do business. I cannot understand how major corporations continue to degrade their services and customer relations. It's just: have a problem? We don't care. You are on your own.

I am having a problem with my laptop that still has partial warranty. In the past 3 days I have spent at least 10 hours on chat/phone speaking with numerous agents. Some confirmed that if they could not solve my problem we could ship it back to HP for repair. Some said I had no warranty and refused to help me over the phone. One agent spent almost 3 hours talking to me and eventually told me how to download and set up a thumb drive to reset the computer with HP cloud file. She told me to call back with my case number when ready to get instructions. When I called back nobody wanted to assist me. In fact they flatly refused. They decided I had no support without a charge after the earlier agent spent all this time talking to me. They refused to help me determine where I could take the computer for support.

I wanted to buy a new 30in HP monitor. After speaking with Sakar in tech support, on 22 August between 10.45am - 11am PST, I instead swore never to buy another HP product again. My old monitor was no longer supported but he would not answer GENERAL technical questions that I needed for comparison to a new monitor. Disgraceful, unhelpful attitude. Fine. I bought a Dell 32in S3225QS monitor - instead. Even better, the Dell technician answered my general questions on the HP product. HP service is so bad that they don’t allow google reviews. The new HP AI assistant is just for data harvesting and never connects you to a human. Awful company.

I bought a brand new HP DeskJet Printer 2820e from Amazon and tried to connect it wirelessly to my brand new Acer Aspire 15 Notebook. I was having difficulty, so I went online to the HP Support website recommended on the literature on the 14 August 2025. One of the online support assistants communicated with me by typing out questions and responses. I explained that I could not connect the printer wirelessly to my laptop. The support assistant said that a HP engineer will be in contact with me to assist me with the connection.
I then get a call from a man with a slight Indian accent who said he was from HP and was responding to my request. He asked if he could have access to my computer. I said let me know what needs to be done and I can do it. He insisted that unless he went onto my computer he would not be able to connect it. I very reluctantly accepted his code and he was on my computer. He started fiddling around it and typing various things in safe mode. He begins to show me that my computer has been infected by a Trojan worm and that more and more of my computer was affected. He then says I need to remove the malware and begins to type out what the problem is and that it would cost £110 to remove the malware and for £238, I could have the required anti-malware to keep it safe. Until this is done he was not able to connect my printer.
I immediately asked him to get-off my laptop. To which he said it would cost more when I come back. I then closed him out.
I took my laptop and printer to a top computer specialist to see if he could sort the problem for me. He checked the printer and said you don't have the driver loaded. He checked the printer and said it was perfect. He downloaded the printer driver and connected my laptop to the printer wirelessly.
I then realised that HP are probably outsourcing their support to somewhere in India, and this so called engineer was moonlighting on the job and scamming innocent customers who are buying new HP products. This has totally destroyed my trust and confidence in HP for life. I wish I had never bought their printer. If HP check their UK website communications on Thursday 14th August 2025 on a request to connect a HP DeskJet 2820e wirelessly, they will know exactly who this HP representative is that is scamming their customers.

I have a new Poly Voyager 4300 headset that works, but the audio is garbage. Can't hear a damn thing. Went to the website for support. It wanted to know my serial number. The instructions were useless; the s/n isn't there. I tried to set up an account and *that* was a clusterfark. Finally got THAT working and downloaded the support tool so they could identify their s/n. Except they couldn't find it either and I tried it twice. So I have a crap headset with lousy audio and HP can't help. I will make a note never to buy HP again.

If I could give zero stars I would. I have been on the whatsapp chat with Rani for two hours. All I'm getting from her is 'a moment please' 'let me check some details'. Let me tell you what she is checking, absolutely nothing! I had to cancel my instantink subscription to remove my printer to connect it back to my account as per instructions on the website. But now that I have done so I can't reenrol my printer because you need to print the page with a code? So Rani's simply solution is to buy my own cartridges, what sort of customer service is that? You follow the instructions on the website but now they're making you spend more money so that you can then subscribe to them and spend more money? Absolute scam, do not get a hp printer!
If you need help Rani is not the person for it. HP sort your staff out

HP: A Brand in Freefall – From Innovation to Irrelevance

HP was once synonymous with quality and reliability in personal computing. Today, however, the brand stands as a warning to consumers about the perils of corporate complacency and profit-driven design. The company’s recent offerings—both in hardware and support—reflect not a commitment to excellence, but a steady retreat from accountability, durability, and user autonomy.

Hardware Degradation Masquerading as Innovation

Recent HP laptops and desktops show a clear decline in material and engineering standards. Users routinely report failing components within months of moderate use: loose hinges, malfunctioning touchpads, and overheating CPUs are no longer rare exceptions but expected hazards. Even premium-tier models feel flimsy, as though designed to impress on the shelf but collapse under practical use. Updates intended to improve performance frequently result in instability, or worse, render devices unusable—suggesting internal testing has been deprioritised or eliminated entirely.

Printers: The Poster Child for Corporate Contempt

HP’s printer division is perhaps where the company’s anti-consumer strategy is most blatantly on display. Devices that once promised reliable printing now function more as vessels for enforcing subscriptions and restricting user choice. HP’s ‘Instant Ink’ programme forces customers into a rental-like relationship with ink cartridges they have already purchased. Printers will refuse to print if disconnected from the internet or if an account falls into arrears—despite full cartridges and no mechanical faults. It is a dystopian vision of product ownership, where the user has control in name only.

Support That Obstructs Rather Than Assists

When things inevitably go wrong, HP’s customer support serves more as a defensive wall than a helping hand. Response times are slow, solutions generic, and escalation channels futile. Customers often report being bounced between departments or offered scripted apologies rather than practical assistance. Warranty claims are treated with suspicion, not trust. Community forums are filled with unresolved complaints and moderator silence, reflecting a systemic failure to take responsibility.

An Ecosystem of Intrusion

Worse still is HP’s insistence on bundling its machines with invasive, bloat-laden software. Pop-ups pushing unnecessary services, nagging updates for irrelevant drivers, and telemetry tools that quietly monitor usage have become the norm. Instead of empowering users, HP’s ecosystem appears designed to nudge, monitor, and extract maximum value at every turn—often at the expense of the very functionality customers expect.

Final Reflections

HP’s current business model seems rooted not in designing trustworthy products, but in monetising failure and controlling customers. Where the brand once represented dependable technology, it now evokes frustration, distrust, and regret. For professionals, students, and home users alike, HP is no longer a recommendation—it is a caution. In its pursuit of profit margins, HP has forgotten its obligation to the very people who once made it a household name.

I want to speak to someone and all I do is spend my time going around in circles. I only want a replacement ink cartridge because theirs does not work with the one supplied on a brand new printer. 2 hours now I've been waiting on whatsapp. I've emailed post purchase as advised by somone who didn't listen to a word I said and just said the whole printer needs replacing.

I spent 1 hour on an online chat trying to get a replacement foot for my new HP keyboard. This foot is a 25 cent piece of plastic that adds tilt to the otherwise flat keyboard. In the end, I was told I could pay HP to repair the keyboard, which I've owned for less than one week. The keyboard was part of a new HP desktop computer. During the chat I was asked repeatedly for irrelevant information regarding software, RAM, storage capacity, etc. I was asked if they (HP customer service) could run a diagnostic on my new computer. I sent them a photo of the missing part. Again, their final decision was for me to pay HP to fix a warranty device.

I purchased a HP Omen 40L from Best Buy - everything was working fine, but I had not ran a video (From a Canon Camera) through Windows Media Player - when I did at day 13 of owning it - it had waves through the video feed - I spent the next 5-days with HP online Support to address the issue - a guy named Chris when given access to remotely work on the Omen 40L deleted ALL drivers from the Omen 40L - then he and another guy named Shakem could NOT get them re-installed - chris would repeatedly tell me he would call back in an hour only not to call for over 24-hours - finally at day 19 of ownership I'm told to return the HP Omen 40L back to Best Buy - problem is Best Buy return Policy is 14-days! - Although a manager there was willing to swap it for another HP Omen 40L - only to find out that Best Buy has dropped the line and cannot even order them - sent my case through to a manager at HP - what they call their escalation department - This lady calls me yesterday to get the story (although she had read the file notes and new exactly what has happened) - told her I wanted my money back - at 4:15 yesterday she says she will call me today at 1-PM with final resolution - you guessed it it is now 1:30 PM and no phone call - apparently its the practice of HP Support to just Beary their head in the sand and not stand behind their product - so here I sit 3-weeks out no working computer and out of 2240 dollars! where do I go to get my money or satisfaction?

HP now operates out of Inida. Whatever happened to Hewlett-Packard? It is no Haridas-Patel. Shame on them. Really.

My 7 week old laptop died when I woke up one morning. Now with HP Canada for 10 days. I can't talk to anyone in Canada. They are untouchable and Indians don't speak English or comprehend and one of them told me to day to go and buy anothe brand if I did not like HP. I rest my case. This company is on the list to go belly up soon, if they continue this trend.

Well, if I have to give a star, so be it. I called a Hotline number and was on the phone from a person obviously from Eastern Europe who took 20 minutes to figure out that my email address was changed. She had my address and newphone number. She spoke English and German quite poorly and insulted me after 17.00. All I wanted to do was to change the payment address. I tried it 8x before I called. Then she wanted to connect via any desk and I refused. Never, ever again hp. I have 2 accounts as I have another hp printer in another country but it only goes to the wrong account. I'm trying to delete it. Their website is not working to change the billing in Switzerland. Catastrophe.

Extrememly shit support
They dont respond to you

The history:

desktop Envy breaks down Sept 2024
sent off
returns November 2024 does not work at all
sent off again
returns January 2025,
however indicator light does not work
breaks down after about 2 weeks, totally dead

New computer stopped working. Was returned today after supposed repair but still does not work. Have already spent an hour trying to get through to tech support and still counting.

They want 20+ dollars to speak to you after making you wait for 40 minutes to speak to them.

Useless and immoral. They lie and say you need to buy special software or pay for tech support.