Support Testerup Reviews 42

Account deactivated at payout – £260 withheld with no explanation

I’m so disappointed with my experience using Testerup.

I spent a significant amount of time completing offers and earned £260. However, as soon as I requested a withdrawal, my account was suddenly deactivated.

I was told this was due to a “breach of Terms of Service,” but no clear explanation or evidence has been provided despite asking. I am a UK resident and have not used a VPN or violated any rules.

This feels extremely unfair, especially as the earnings were completed in good faith.

I have now formally requested:
• A clear explanation of the alleged breach
• Evidence to support the claim
• Or payment of my £260 earnings

If this is not resolved, I will be escalating the matter further.

I would strongly advise others to be cautious when using this platform, particularly when approaching withdrawal.

I hope Testerup resolves this fairly.

I downloaded testerup on Feb 11th. Started playing candy crush. Had 60 days to complete level 1500, for 90$. I worked long & hard to complete. I completed it on April 5th. Waited 2 days they never credited my acct the 90$. I have reached out, sent screenshots they asked for (about 8 times now), never to date have they awarded me. They say time frame is over. Yes it is now, but not when I completed level 1500!! I'm furious!!!

This app use to be a great app until they stop paying people

On the first few small amounts, there’s no problem. As soon as rewards promised are above £1, all tracking stops. I downloaded this app after a recommendation from daughter. Along with her 3 siblings and my son in law.

Merge hotel, coin master, Monopoly Go, Match Factory and Travel town, all stopped tracking as soon as the higher levels were reached. Not just mine but my daughters and siblings as well.

Spent over £200 pending over £300 payout, deleted my account with no reason given. I broke none of the terms of service.

I will change my review if investigated and paid out what I am owed.

Defo a scam. Lure you in to play the games and it needs you to pay for in app purchases to progress to make any sort of money. I’m deleting it all. Don’t get sucked in! I lack impulse control sometimes and was fixated on moving through the levels, but now I see what a waste of time it is!

Testerup does not pay out!!!!
Despite what the annoying girl on the ad says .
Knew this was a scam , and joined to play to prove they were a scam . Lo and behold I earned £250 but oddly enough could not cash out . Would not verify me as a real person .

Cashed out previously with no problems. My phone broke several months ago, so I logged in with my new phone, same log in details as before and I've only got the one account. I've earned over £70 and was going to cash out this morning, but it asked for face verification and it wouldn't accept it probably due to poor lighting in the room. Then a message popped up saying I've violated their terms and conditions and my account has been suspended. If this gets sorted, I'll change my review, if not I'm taking it further and I'll report them to action fraud and take them to court. It's not so much about the money, it's the principle when I've done nothing wrong.

Used this site in the past only to be booted from their platform, never broke any of their rules, also that girl with her hand palm first creeped me out.

I really liked the tester up app I have cashed out 3 times already after reaching the 70 pound target and haven't had any problems.
But now I'm stuck at 68.60. I played the games a built it up and the on the last game I had available to play I reached level 100 and it registered all of the targets then I reached 150 and it stopped tracking so I emailed and they credited my account for the amount level 150 was worth so even tho it didn't track they resolved my issue so I continued playing the game so I reached level 200 and then 250 again they didn't track so I emailed and had the problem sorted with in a few days they credited the winning amount to my account so I then went on to reach level 300 and 350 and then emailed them but it was a weekend so I kept playing while I waited for a reply I then did level 400 and 450 again emailed them and still no reply at this point so I went on to compleight level 500 which was the last target paying out £15 jusy for the level 500 so i emailed and wiated for a reply they replied and said it needed sending off for investigation that's no problem they did the same with level 150, 200 and 250 and they was resolved with in a few days now it's been around 2/3 weeks since I emailed about the other levels and just been told I need to be patient and they will be in touch but I feel like they've done it on purpose so I can't cash out a 4th time and that's why I'm stuck at 68.60 with no new games to play with it the 2/3 weeks I've been waiting
I will change my review to 5 starts if they get this sorted for me
I am owed 44 pound from level 300,350,400,450,500 all together
It works as I said I've cashed out before but recently it's gone down hill!

I earned £50.00 and then Testerup deleted my account and said that I was not a UK citizen!!!
Update -They did sort it eventually after about 2 weeks but they were slow and my account was reinstated

I played a game and kept a check on the tracking to make sure it was registering. I earned nearly £100. 00 and when I tried to cash it out it won’t let me verify I am a real person even though I tried in various places at different times of the day. It now says I have run out of chances to verify. I have contacted support but have yet to get a response.

Absolutely shocking went on to play a few games this went alright now forbidden 403 error I don't know what else to do I'm sick and tired of trying to get in contact with no response app hasn't had a update in the good part of 8 months it's taken me about half a year to get to 50.30 now looks like that's gone down the drain and they plug this in ads is absolutely ridiculous they either need to improve it or just shut it down if there not going to fix it

I downloaded bingo blitz as who doesn't love bingo.
I love a challenge. No problems with the tracking at all until I hit Seychelles no reward so sent screenshots of completed tasks.
Then Copenhagen still no reward for Seychelles and now Copenhagen. Finished Fiji last night still no rewards for the previous two and now Fiji so screenshot proof id completed as don't sleep so cracked on getting all tasks done. Was about to pop it into an email. To see a message from Testerup stating scam detected. Never heard such a load of rubbish in my life. They owe Me £199.20
Account still open but they said I can't and won't be able to continue with bingo blitz so I'm not entitled to earn from that app.

After several emails back and forth and screenshot.
I'm happy to say I've received an email stating they have reimbursed me the £199.20.
Just remember it pays to fight your case.

My first game tracked fine, my second game which I installed using the link provided. The same as the previous game, has not tracked any of my progress dispute sinking hours! Into the game to progress and making 5 in app purchases. I contacted their support team hoping for an easy resolve, only to be told they have determined I did not install the app using the download link provided or I have played it previously so I’m not entitled to any of the rewards that I have spent hours chasing. This is an absolute joke as I installed the game Bingo Blitz, using the EXACT same method to install, clicking the download link provided in their app, as I did with the previous game which tracked fine! I have also not played it previously as they have stated as bingo games are not my cup of tea.

I feel incredibly let down and they have not fulfilled their promise, I am happy to provide proof of everything I have stated above.

Use at your own risk. You may not get your money even if you have done absolutely everything required like I have.

I’m so upset . I’ve been giving my life playing royal match.. everyday all day for about 3 weeks . I’ve made it to level 505 only to find out by tracking has stopped being tracked at the aqua level which is about the 4th tracking level. 🤦🏾‍♂️

First game I played, my progress stopped updating and it’s been over a week since I emailed them about this issue and have had no response- don’t bother, joke of a company

I still play some of the games I've downloaded. The thing is, I have yet to receive any payment even after emailing my account information. Payments for PayPal is cool but customers should be able to collect their earnings in multiple ways. I'm Still waiting.......

They sucked ass, 70$+ limit is crazy if I needed money now I need it now. Like what the heck. Also their support system sucks I contacted them for help with missing rewards. They wouldn't help me.. they are stupid