Support Source 

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Rated 5 out of 5 stars

I cannot recommend Support Source highly enough. Prompt, efficient service, great product, and when I've needed to make adjustments to my order at the last minute, they were very accommodating.

Rated 2 out of 5 stars

I had to submit this order twice. The first one allegedly did not go through and I didn’t realize it until my father’s shipment had not arrived. By then, he was out of product. He relies heavily on th... See more

Rated 5 out of 5 stars

Absolutely the best service. The first time I ordered thickened juices for my mother was easy. The advice I was given was amazing and the order came very fast. I ordered a second time which needed a... See more

Company replied

Rated 5 out of 5 stars

I was recently discharged from the hospital with a list of suggested products but no idea of where I should purchase them. It was a lot to take in but then I came across a pamphlet from Support Sour... See more

Company details

  1. Pharmacy

Information provided by various external sources

Your Canadian medical aid source. Providing medical nutrition supplements, thickeners for dysphagia, wound care, enteral, IV, respiratory, urology. Trusted brands delivered right to your door.


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(56)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I cannot recommend Support Source…

I cannot recommend Support Source highly enough. Prompt, efficient service, great product, and when I've needed to make adjustments to my order at the last minute, they were very accommodating.

December 19, 2021
Rated 2 out of 5 stars

I had to submit this order twice

I had to submit this order twice. The first one allegedly did not go through and I didn’t realize it until my father’s shipment had not arrived. By then, he was out of product. He relies heavily on this support for taking his medication and managing his dysphasia. Another order has now been placed but the shipment time is often lengthy.

October 24, 2021
Rated 5 out of 5 stars

thank you so much

thank you so much! forgot to order early for my father, and ended up ordering late, and the next day I received their order!

September 26, 2021
Rated 4 out of 5 stars

Experience

Overall, I am happy with the purchase.
Suggestion: would be nice if I can get an email confirmation of the order placed, and tracking of the order.

August 7, 2021
Rated 4 out of 5 stars

Good products, but inconsistent treatment

I wish they did what they advertise and actually send confirmation emails that orders are received, and when the product is being shipped. Additionally if you are using a different ratty to process a payment when a support ticket is needed to process an order it would be much better to disclose this up front as opposed to having a charge disputed.

August 4, 2021
Rated 1 out of 5 stars

I placed my order last Friday

I placed my order last Friday, still have not received it. There are no emails sent letting the customers know about their product status, no tracking number.

June 27, 2021
Rated 5 out of 5 stars

Great times, easy order and fast shipping

Easy site to research items and place an order. Quick shipping!! Very please with our first order, will order again!

January 15, 2021
Support Source logo

Reply from Support Source

Thank you for your review. We are happy you are pleased with your order and the shipping. We look forward to future business. If you have any questions, please do not hesitate to contact our customer service team.

Rated 5 out of 5 stars

Absolutely the best service

Absolutely the best service. The first time I ordered thickened juices for my mother was easy. The advice I was given was amazing and the order came very fast.
I ordered a second time which needed an urgent delivery. I ordered on a Friday afternoon and they came through for me. I received the order on Saturday morning less than 24 hours later. They truly are dedicated.

December 28, 2020
Unprompted review
Support Source logo

Reply from Support Source

Thank you for your review. We value you as a customer. Please do not hesitate to contact us should you require any assistance with a future order.

Rated 5 out of 5 stars

Great service

Great service, order arrived very quickly. Thank you

December 13, 2020
Support Source logo

Reply from Support Source

Thank you for this review. Please do not hesitate to contact us should you have any questions or require support through our customer service.

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