It's great to be able to find a tech person when you need them. Supportwave makes that really easy. It's almost astonishing to watch their timer suggest someone will respond in 60 seconds - and it... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent! Easy and simple. 5 minutes after landing on the site I was speaking with a knowledgeable helpful IT expert. It was quite a technical issue. Previously we've used freelancer sites for IT job... See more
Company replied
I felt safe using their tools to share my passwords and screen. My support person worked very quickly and found a solution much faster than I thought was possible. NerdApp is a great service and I hig... See more
Company replied
Got my laptop Lockscreen problem taken care of. Happy that my tech was able to talk me through getting screen unlocked after I forgot my password. Bonus was after we did a factory reset, my original d... See more
Company replied
Company details
Written by the company
Supportwave connects businesses to verified IT Support specialists for remote and on-site IT requirements. Get connected to over 3,000 skills instantly or chat to our technical team about permanent resources to augment into your workforce.
Contact info
United States
- supportwave.com
Reply from Supportwave
Hi Thomas, thank you for your feedback! Keep well, Caitlin
Reply from Supportwave
Hey Matt! Thanks for your feedback. Glad that we were able to help. Keep well, Caitlin
Used these guys for first time today
Used these guys for first time today. Lovely chap named Volkan came and helped set up my sons P.C. I would recommend them as giving a great, informative friendly service.
November 22, 2021
Reply from Supportwave
Thank you so much for taking the time to reply and for the kind words! Volkan is one of our favourite Nerds and always does his best to give excellent service 😊
I had to upload a new software to my work computer…
I had to upload a new software to my computer as I'm a auto locksmith, the software was very important to the running of my business but my computer would not launch the software. I heard about NerdApp and contacted them online and they got to work straight away, Volken S took control of my computer and I have to say they were amazing !!! Very reasonably priced and fair with the time charged, I will certainly be using the NerdApp and Volken s again. Thank you so much for all your hard work, You saved my business !
November 22, 2021
Unprompted review
Reply from Supportwave
Hi Barry, thank you so much for your lovely review! We will be sure to let Volkan know he did a great job. We are here whenever you need us. Thanks, Caitlin
Very helpful technician
I was very pleased with my experience using NerdApp. The technician I spoke to was very helpful and extremely patient. I would use them again if I had a problem with my computer.
November 18, 2021
Reply from Supportwave
Hi Barbara, thank you for your positive feedback. We are here whenever you need us! Keep well, Caitlin
Excellent Service with Nerdapp
Excellent, fast and efficient - great support by NerdApp
Will definitely return when needed and certainly recommend to anyone needing trustworthy technical support
Thank you NerdApp
November 16, 2021
Reply from Supportwave
Hi Georgie, thank you so much for your positive review. It means a lot to us! We are here any time you need us. Keep well, Caitlin
Just absolutely outstanding service
Just absolutely outstanding service! Really tricky problem solved but Adam also went out of his way to help with something unrelated too! Thanks so much I am massive fan of this app.
November 11, 2021
Reply from Supportwave
Hi Christiana, thank you so much for the great review! It was a pleasure to have you as a customer and we are glad Adam did such a good job, he's a great Nerd! Thanks for the kind words and I hope you have a lovely week ahead :)
Quick match to a helpful Nerd
Matched quickly with a very helpful “Nerd”, who was extremely diligent and knowledgeable. We didn’t manage to fix the problem entirely, but we managed to recover my data, which was the most important thing.
November 1, 2021
Reply from Supportwave
Hi Richard, great to hear that your data was recovered. We know how stressful this can be. Thank you for your feedback!
Really easy to use and well explained
Really easy to use and well explained. Helped me out of a bind. Thank you
October 26, 2021
Reply from Supportwave
Hi Tori, thank you for your feedback! We are always here if you need us.
Volken took ownership of my problem and…
Volken took ownership of my problem and got me up and running many thanks I was pleased with the service and outcome
October 20, 2021
Unprompted review
Reply from Supportwave
Hi, thank you for your feedback! We appreciate it. Keep well.
Happy Customer
Wow!, just had an IT blitz session with an IT Technician from Nerdapp.
Trying to sort out your home computer problems on your own, if you are not an IT 'expert' is a nightmare!! 😳 well for me anyway.... 😏
The IT technician sorted out so many of my IT issue's today, and has lifted a huge weight off my shoulders. He was knowledgeable to another level, quick, efficient and helpful. He gave me great service, at a decent price, with a great attitude.
So if you're looking for home or office Tech support I can highly recommend Nerdapp. The Nerd App is also simple, and very easy to use.
Honestly...., if you need good, honest IT support, Nerdapp is the way to go 😁
October 19, 2021
Reply from Supportwave
Hi Rosemary, thank you for such a lovely review! We know tech issues can be extremely frustrating, that's why we're here to make your life easier. We are here whenever you need us.
Good service and very useful app to have…
I have used Nerdapp on several occasions for both personal and work related tech issues. Very impressed, with the app and the quality of tech support received.
October 18, 2021
Reply from Supportwave
Hi Grace, thanks for your feedback. We appreciate it!
The Nerd was very helpful and got the…
The Nerd was very helpful and got the job done
October 18, 2021
Reply from Supportwave
Thanks for your review John!
NerdApp did what 4 stores couldn’t- fix my Mac!
Using NerdApp was so easy and I would recommend to anyone with an IT issue big or small. The technician was that assisted me was highly knowledgeable and super efficient.
He managed to sort out an issue I’ve been having for 2 years, which 4 other computer stores could not fix.
5 stars is not enough!!
October 18, 2021
Reply from Supportwave
Hi Ev, thank you so much for your lovely review. We appreciate your support! We are here whenever you need us.
Reply from Supportwave
Hi Liz, thanks for your feedback. We appreciate it!
Reply from Supportwave
Hi Anne, thanks for your review. We are here whenever you need us!
Excellent service
Excellent service. Quickly identified someone who was able to help me with my issue. Very easy to use app. Shout out to Volkan for sorting me out.
October 16, 2021
Reply from Supportwave
Hi Christopher, thanks for your feedback! We are here whenever you need us.
I needed my sound system connected to…
I needed my sound system connected to my TV system and was thrilled when Needapp came to the rescue! I was so happy with the professionalism and excellent knowledge, made sure my performance was at peak potential. Will be using them again for other IT needs.
October 15, 2021
Unprompted review
Reply from Supportwave
Hi Justin, thank you for your feedback. We appreciate it!
Needed a Nerd to come to my house to…
Needed a Nerd to come to my house to sort out my Wi-Fi connection. The Nerd was polite and efficient! Thanks NerdApp.
October 14, 2021
Reply from Supportwave
Thanks for your feedback Caitlin!
I can’t recommend NerdApp enough
I can’t recommend NerdApp enough. My laptop screen went black and they came to my rescue fixed it and ensured no documents were lost in the process. Tamara Francesconi.
October 13, 2021
Unprompted review
Reply from Supportwave
Thanks for positive feedback Tamara. We know how stressful these situations can be. Glad to hear a Nerd was able to assist you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.