First time I bought the gap insurance. After reading many positive reviews in detail about Platinum Gap Insurance I decided to go with. Hope I won't need to use this but this is giving me a peace of... See more
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Really excellent experience with the call centre advisor. I wish all companies had call centres in the UK. The level of understanding makes everything so much easier. Anyway. That was easily one o... See more
Company replied
I was able to buy a 4 yr replacement vehicle GAP insurance for a better price than elsewhere - and much cheaper than my car dealer. It was easy to find what I wanted, look at the prices for different... See more
Company replied
Not easy to understand when buying GAP insurance for a new car. All I knew was that I had to have a ‘Return to Invoice’ policy. This is the 2nd one I have purchased but this time for a brand new car... See more
Company details
Written by the company
Simple, reliable protection. Sura is part of the Sura Group, whose brands have been providing motor ancillary products, including Gap Insurance, for nearly two decades, since 2009. Sura was created by bringing together two established names (Platinum Gap and Direct Car Warranty) to create a simpler, more streamlined experience for customers. The result is a single brand focused on clear cover, fair pricing and straightforward service. Today, Sura continues that journey, helping drivers across the UK protect themselves from unexpected financial loss if the worst happens.
Approachable insurance you can rely on.
Written by the company
- Simple, straightforward cover
- We keep things clear and easy to understand, so you know exactly what you’re getting. No jargon, no unnecessary complexity, just cover that does what it’s meant to.
- Support when it matters
- From your first quote through to a claim, we’re here to make things simple. Our UK-based team provides clear guidance at every stage.
- Built around real needs
- Our products are designed to reflect how people actually buy and use their vehicles. Flexible options help you choose the level of protection that suits your situation.
- Trusted by thousands of drivers
- Customers across the UK rely on us for reliable protection and straightforward service. Our ratings reflect a consistent focus on doing things properly.
Buy with Complete Confidence
30 Day Money Back Guarantee
We give all customers an extended period to review their cover and ensure it's suitable for them. We'll be happy to answer any questions you may have or issue a full-refund on your policy if you wish to cancel within 30 days.
Contact info
1 Neville Street, LS1 4DW, Leeds, United Kingdom
- 0330 043 99 33
- info@sura.co.uk
- sura.co.uk
4.8
Excellent
302 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very easy to set up
Very easy to set up, transparent in the set up process and affordable.
May 22, 2022
Good service
May 13, 2022
Very helpful
Very helpful , no pressure sales and a great competitive price , with an actual person to discuss any concerns .
May 10, 2022
Wrong Policy Taken Out
In error I clicked on the wrong GAP policy, so i called up and the guy on the phone sorted out the correct policy in a few minutes.
May 6, 2022
The process was simple and speedy
The process was simple and speedy - I had my gap insurance in place and with that peace of mind.
May 3, 2022
Very good price and deal
April 28, 2022
Highly recommended Platinum Gap
Great service and great value for money. Customer service advisor was brilliant
April 25, 2022
I have been using Direct Gap (Platinum…
I have been using Direct Gap (Platinum Gap) for a number of years. Diane and Hayley have always provided a helpful and first class service and I would be happy to recommend them.
April 25, 2022
Very helpful
April 21, 2022
very helpful person on the phone that's…
very helpful person on the phone that's why i took your policy that goes a long way for me
April 15, 2022
Gap Insurance Cover
The process was simple and the cover better that those of an equal cost. I looked for a while and decided that this policy was the best fit for me. The delivery of the documents was effortless and the whole thing completed with little fuss.
April 14, 2022
Easy to arrange online
Easy to arrange online and reasonable price. Would definitely recommend to others.
April 12, 2022
I dont know how the company is doing…
I dont know how the company is doing but the price was cheaper than buying from the dealer
March 29, 2022
Great customer service!
March 7, 2022
Very good friendly service.
March 6, 2022
Very helpful pleasant gentleman who…
Very helpful pleasant gentleman who answered all our questions.
March 4, 2022
Good service
March 4, 2022
Good service
Have used Platinum gap before and have found them to be very reasonable and good value for money. This is why I have taken another policy with them.
March 1, 2022
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