Easy to obtain on line full ex planation of cover given in plan obtained. Covered my requirements for my new car.
Company replied
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See what reviewers are saying
Really excellent experience with the call centre advisor. I wish all companies had call centres in the UK. The level of understanding makes everything so much easier. Anyway. That was easily one o... See more
Company replied
I was able to buy a 4 yr replacement vehicle GAP insurance for a better price than elsewhere - and much cheaper than my car dealer. It was easy to find what I wanted, look at the prices for different... See more
Company replied
Simple , straight forward and easy to understand. I was getting a bit bogged down with the different options but Sura was just right.
Company replied
Company details
Written by the company
Simple, reliable protection. Sura is part of the Sura Group, whose brands have been providing motor ancillary products, including Gap Insurance, for nearly two decades, since 2009. Sura was created by bringing together two established names (Platinum Gap and Direct Car Warranty) to create a simpler, more streamlined experience for customers. The result is a single brand focused on clear cover, fair pricing and straightforward service. Today, Sura continues that journey, helping drivers across the UK protect themselves from unexpected financial loss if the worst happens.
Approachable insurance you can rely on.
Written by the company
- Simple, straightforward cover
- We keep things clear and easy to understand, so you know exactly what you’re getting. No jargon, no unnecessary complexity, just cover that does what it’s meant to.
- Support when it matters
- From your first quote through to a claim, we’re here to make things simple. Our UK-based team provides clear guidance at every stage.
- Built around real needs
- Our products are designed to reflect how people actually buy and use their vehicles. Flexible options help you choose the level of protection that suits your situation.
- Trusted by thousands of drivers
- Customers across the UK rely on us for reliable protection and straightforward service. Our ratings reflect a consistent focus on doing things properly.
Buy with Complete Confidence
30 Day Money Back Guarantee
We give all customers an extended period to review their cover and ensure it's suitable for them. We'll be happy to answer any questions you may have or issue a full-refund on your policy if you wish to cancel within 30 days.
Contact info
1 Neville Street, LS1 4DW, Leeds, United Kingdom
- 0330 043 99 33
- info@sura.co.uk
- sura.co.uk
4.8
Excellent
293 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Really superb customer service
Paul was an absolute pleasure to deal with. He clearly knows his subject and was superb in talking me through my options and helped me take the right product which wasn't a more expensive option that I thought was right for me. Thank you Paul.
November 7, 2024
Unprompted review
Great experience
Great experience - already had a policy which we were able to transfer to our new car, plus taking out tyre/wheel scratch/dent for a good price - representative was helpful and knowledgeable - would recommend
November 3, 2024
Good value and easy to obtain
I confused my previous review with a totally different product ! The gap insurance provided by this company is excellent value, compared to my previous one. As well as good value, the process of obtaining it was straightforward and relatively simple. I would strongly recommend this company.
November 2, 2024
It was easy to do
October 4, 2024
GAP Insurance (Direct Gap and Platinum Gap)
It was very easy to change my GAP insurance over from my previous vehicle. My dealer never suggested getting GAP but I knew I needed it and that its way cheaper than what they would have quoted should they have remembered to tell me.
October 5, 2024
Easy to purchase
Easy to purchase
Great explanation on the various types of GAP available
September 30, 2024
Excellent service
Excellent service.
Website simple to use and the cost is very reasonable
October 3, 2024
Easy to compare and easy to Purchase
Easy to compare and easy to purchase. Obviously not had to claim and hope I don’t have to but ease of mind for the 3 years of my lease is great.
September 23, 2024
It was really easy and quick.
September 21, 2024
5* GAP company.
Dealt with Paul today on the phone, couldn’t have been more helpful and thorough. Platinum Gap are by far the best and most helpful Gap company I’ve ever dealt with.
September 19, 2024
Unprompted review
Really easssy !
Moved from one policy to another due to change of car and it was made really easy with one phone call.
Platinum gap couldn’t have been more helpful or pleasant and dare I say it the price was fantastic.
August 14, 2024
Very easy to purchase on line hope I…
Very easy to purchase on line hope I never have to use it 🙏
June 9, 2024
Quick & easy process
Quick & easy process, Gail was incredibly friendly.
April 12, 2024
Unprompted review
Easy to use website
Easy to use website, very competitive, good overall reviews on Trustpilot.
March 31, 2024
Simple and straightforward which was…
Simple and straightforward which was exactly what I was looking for.
March 31, 2024
Gail was really knowledgable and…
Gail was really knowledgable and changed my policy over to my new car quickly and at a good price. 5 minutes and it was done with an immediate email to confirm. Sorted.
March 8, 2024
Unprompted review
Brilliant service as usual
March 8, 2024
Unprompted review
Prompt Informative service
Gail was helpful in providing me with the information I required to continue my GAP insurance with a new vehicle at a competitive price
March 7, 2024
Unprompted review
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