Despite telling sure credit that I do not want or need that service or want it they took my personal details without permission and tried to take £24.95 twice. There is nothing they can do to boost yo... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Unbelievably terrible service, you look into getting a potential loan then all of a sudden 2 weeks later you have money taken from your bank account. There is no email to make you aware of an agreemen... See more
Company replied
Charging me 24.95 but their website says i dont have an account with them… i only have 1 email… pure scammers dont know how they’re getting away with it, phoning my bank and blocking them. The rep... See more
Company replied
Daylight robbery from this company. Never even heard of surecredit until they appeared on my bank statement. Got in touch with them and long story short I asked them to prove I'd signed up to their su... See more
Company replied
1.3
Bad
198 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SHOCKING SCAM COMPANY
I cancelled my subscription on the 22nd of August (the day they took the subscription fee)and asked for a refund rang back 11 days later and they lied and said they had no information..having to go through my bank to get a refund...SHOCKING SCAM COMPANY!!!!
September 5, 2025
Unprompted review
Reply from Surecredit
We're sorry to read your review Nicolette.
Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
This charge indicates you signed up for a 14-day free trial on our website and provided your payment details. Everything was very clear within the sign-up process, and you confirmed acceptance of our terms and conditions, including the monthly fee after the trial period. All customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
We assure you that SureCredit.co.uk is not a scam. Our processes and terms are transparent, and we strive to provide valuable services to our customers. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
Scammers
As stated in a previous review, I questioned if I had signed up to sure credit. They get you to approve a non existence payment! Then a few days later £24-95 is being taken out of your bank! I then questioned it and your told you signed up by getting non existence payment from yor bank! I phoned the bank and explained about this payment. It was taken of pending payment list. ( all this started, like many people where looking for loans. This was 1st August. 14 days later payment is taken, we all then cancel! Your told you had 14 to cancel! ) today I noticed payment was taken on the 26th August! If people are looking for a loan your not going to sign up to any subscriptions! As I said before scammers! I have just googled if your asked for for an approval for a payment but is for no money and then take money out is it legal, and guess what? NO IT IS NOT LEGAL ITS FRAUD! GET THIS COMPANY SHUT DOWN! THEY ARE DEFINITELY SCAMMERS!
September 4, 2025
Unprompted review
Reply from Surecredit
We're sorry to read your review Mandy.
This charge indicates you signed up for a 14-day free trial on our website and provided your payment details. Everything was very clear within the sign-up process, and you confirmed acceptance of our terms and conditions, including the monthly fee of £24.95 after the trial period. You then received an email outlining the terms of the trial and when the next payment would be authorised, this email also contains a link to our cancellation section on the website.
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.
We assure you that SureCredit.co.uk is not a scam. Our processes and terms are transparent, and we strive to provide valuable services to our customers. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
Avoid
My bank details were used in error to sign up to this service and I didn’t realise until ‘the free trial period’ was over and I was charged! Sure credit said that I received a welcome email with t&c but I never did because I didn’t sign up to it, I don’t know how I managed to subscribe. Anyway my bank are refusing to refund me and when I contacted sure credit to try and resolve this, they took days to reply and refuses to refund me even though I explained I did not sign up to their services.
August 27, 2025
Unprompted review
Reply from Surecredit
We're sorry to read your review Carol.
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender, we operate as an online loan broker and cannot guarantee loan approval.
This charge indicates you signed up for you signed up for a 14-day free trial on our website and provided your payment details. During the sign-up, our service and terms, including the monthly fee after the trial period, were clearly outlined and accepted by you.
Additionally, when entering your card details to set up the trial, you also completed a "3-D secure" verification with your bank, usually via your online banking app or SMS. This additional security confirms your identity as the cardholder and requires you to authorise the payment with your bank, ensuring that no payments are processed without your explicit consent. This also highlights to our customers that the service is a paid-for service.
Once you signed up, you received an email with the trial terms and a link to cancel. You can cancel your membership anytime during the trial without fees.
For further assistance, please call 0330 335 8509 or email hello@surecredit.co.uk. Our agents will be happy to assist you.
I wouldn't recommend
I wouldn't recommend. Was sent a Prequalification letter for a double your limit card. Opened account and was told months later that the account was never eligible for the double limit. I didn't need the card and was tricked into wasting time with it by the letter. Be very careful with them
August 21, 2025
Unprompted review
Reply from Surecredit
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.
They are taken money out of my wife's…
They are taken money out of my wife's account every month that was not authorised I habe reported them to the bank
August 21, 2025
Unprompted review
Reply from Surecredit
We're sorry to read your review Paul. We understand your frustration regarding the unexpected subscription charges. Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue promptly.
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.
Our service terms, including the 14-day free trial and the subsequent monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
We assure you that our intent is never to mislead our customers. Our processes and terms are transparent, and we strive to provide valuable services. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
Avoid although they are very sneaky
Avoid although they are very sneaky , it is an out and out scam that preys on people with poor credit history seeking short term loans . You do not even realise you have signed up to them . They send an email re some 14 day trial which goes straight into your spam folder ( which few people bother checking ) They are not interested in refunding your money , just fob you off with spiel . Hopefully they will get shut down . Just criminals
August 8, 2025
Unprompted review
Reply from Surecredit
We are sorry to read your review Craig.
Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.
Our service terms, including the 14-day free trial and the subsequent monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
Don't use this company ❌
Don't use this company ❌. Yesterday i was looking for a small loan and i was offered one but the payments were too high so i was eventually directed to Sure Credit i put in my bank details including my three numbers on the back of my card without thinking. Then i scrolled down to find that it was a subscription. I rang them to cancel and they sent an email. I came to Trustpilot to see the reviews i was horrified to read these poor people being scammed. I went shopping then i rang my bank and asked for a new card this morning they Blocked Sure Credit 😃 sent me a new card but i need to say you can get your money back from the bank you probably know that already. Please do what i am going to do, report them to trading standards or anyone else that can Anialate this company.
August 5, 2025
Unprompted review
Reply from Surecredit
We're sorry to read your review Joanna.
Our service terms, including the 14-day free trial and the subsequent monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service.
Sounds like you cancelled within the free trial so we're glad to hear that your cancellation was processed smoothly and that you received your confirmation email.
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.
Continually took payments from my…
Continually took payments from my account without consent and was a nightmare to cancel. I had to cancel my card completely.
August 4, 2025
Unprompted review
Reply from Surecredit
We're sorry to read your review Oliver.
This charge indicates you signed up for a 14-day free trial on our website. Our service terms, including the 14-day free trial and the subsequent monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.
You can cancel your membership at any time during the trial without any fees. For further assistance or cancellation, please call 0330 335 8509 or email hello@surecredit.co.uk and our agents will be more than happy to help.
SCAM!!
SCAM!!! Do not use, they charged me one time with 19.99 and then another 2 transactions of 24.99 each SCAM
July 30, 2025
Unprompted review
Reply from Surecredit
We're sorry to read your review Janson! We understand your frustration regarding the unexpected subscription charge. Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue promptly.
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.
Our service terms, including the 14-day free trial and the subsequent monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
This is a scam company
This is a scam company. They tried taking payments from my bank account without my consent. My bank said this is a fraudulent activity from my account and they had to cancel my bank card to stop them from taking money. I never signed up to any thing Whatsoever just another company trying to scam you
July 26, 2025
Unprompted review
Reply from Surecredit
We're sorry to read your review Chris.
This charge indicates you signed up for a 14-day free trial on our website and provided your payment details. Everything was very clear within the sign-up process, and you confirmed acceptance of our terms and conditions, including the monthly fee after the trial period. You then received an email outlining the terms of the trial and when the next payment would be authorised, this email also contains a link to our cancellation section on the website.
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.
You can cancel your membership at any time during the trial without any fees. For further assistance or cancellation, please call 0330 335 8509 or email hello@surecredit.co.uk and our agents will be more than happy to help.
Sure credit have taken £24.95 out of my…
Sure credit have taken £24.95 out of my bank 3 times now despite assuring me that the subscription has been cancelled. I was told I would receive a refund and another £24.95 was taken out of my bank . No responses to my emails either. I would not go near this company or give them any personal details .
Following this I have emailed everyday for the last 10 days , also spoken to someone on the phone who told me this has been escalated , further lies . Still no refund or contact .
July 23, 2025
Unprompted review
Reply from Surecredit
We're sorry to read your review Lizzy. We understand your frustration regarding the unexpected subscription charges. Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue promptly.
This company took 3 separate amounts of…
This company took 3 separate amounts of £19.99 in one go. I rang the “customer service number” on the website and was connected to an operator who described themselves as a third party who didn’t actually work directly for surecredit.co.uk. I explained that I had never signed up to any subscription and the operator couldn’t even find my details to verify any account.
Funnily enough, an hour after the call/contacting my bank to let them know there had been fraudulent activity, I received an email to say “my subscription had been cancelled and no further money would be taken”
This morning I woke up to find that yet another £19.99 has been taken from my account!!! Through this whole process, not once have I had a reply from emails demanding an explanation or a phone call. Please do not trust this company!!
July 21, 2025
Unprompted review
Reply from Surecredit
We're sorry to ready your review Alex. We understand your frustration regarding the unexpected subscription charge. Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue promptly.
Scammers. Steal from you
I have never heard of sure credit. Never used them or signed up to them and money was taken from my account. While I understand they are doing their job, I explained this to them and said it must have been a scam as I have never used or heard of them before and requested a refund. They refused to give me my money back or provide any refund. They were unhelpful and rude. Stay away unless you want money taken off you
July 16, 2025
Unprompted review
Reply from Surecredit
We're sorry to read your review Alaina.
This charge indicates you signed up for a 14-day free trial on our website and provided your payment details. Our service terms, including the 14-day free trial and the subsequent monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.
We assure you that SureCredit.co.uk is not a scam. Our processes and terms are transparent, and we strive to provide valuable services to our customers. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
This company is a absolute joke 3…
This company is a absolute joke 3 payments of £19.99 straight out my bank. I never signed up for anything certainly never received any emails to say I had subscribed to anything basically use are stealing peoples money
July 4, 2025
Unprompted review
Reply from Surecredit
We're really sorry to hear about your experience and completely understand your frustration.
Our terms, including the 14-day free trial and the subsequent £19.99 monthly fee, are clearly outlined in the sign-up journey. Additionally, all customers must complete a 3D secure check with their bank to start the trial.
We assure you that our intent is never to mislead our customers. Our processes and terms are transparent, and we strive to provide valuable services. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
you guys have charged me 3 times in a…
you guys have charged me 3 times in a row 24 pounds on the same day for i need the refund back asap this has caused me alot of problems to pay my council tax which is due in 3 days please refund this money to me asap i also do not have a single email from you guys to say i have signed up
July 6, 2025
Unprompted review
Reply from Surecredit
We're sorry to read your review Mark. We are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.
Our service terms, including the 14-day free trial and the subsequent monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
I was not impressed at the beginning…
I was not impressed at the beginning the first i knew was £19.99 was taken from my bank account I informed the bank straight away then sent an email to surecredit they did respond within a few days and the issue was resolved and I was told I would get a refund. Please be careful because I was just browsing and must have signed up to a subscription so they then took the money at the end of the subscription just be aware what websites you go on and double check everything I would recommend the company for their customer service but wouldn’t recommend what happened with the subscription which I was totally unaware.
June 20, 2025
Unprompted review
Reply from Surecredit
Thank you for your review and feedback Lesley. We're sorry to hear that the subscription process caused confusion and concern, and we completely understand how frustrating it can be to see an unexpected charge.
Our service terms, including the 14-day free trial and the subsequent £19.99 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
We appreciate your kind words about our customer service, and we’ll be sure to pass them on to the team. If you have any further questions or concerns, please don’t hesitate to reach out - hello@surecredit.co.uk.
Response to my 20th June review
I have reviewed this on the 20th of June for the scam it is you sent me a automated response how to sign up to your subscription you do 3d banking witch is a lie you hide your subscription in with the do you agree boxes at the end of forms for loans and other stuff preying on those who are struggling I love the scam you've got going on ... (being sarcastic) all the 1 star reviews say the same thing that people unknowingly sign up to you're subscription without so much as a confirmation email you steal off those who struggle then blame them for it I look forward to your next automatic reply blaming me for your theft
July 1, 2025
Unprompted review
Reply from Surecredit
We're sorry to hear your review Jonathan.
Our service terms, including the 14-day free trial and the subsequent £19.99 monthly subscription fee, are clearly presented during the sign-up process. To initiate the trial, all customers must complete a 3D secure check with their bank, which helps ensure full awareness of the subscription.
As outlined, if a subscription is not cancelled within the 14-day trial period, the monthly fee will be applied. A welcome email is also sent at the time of sign-up, containing login details and relevant account information.
Please note that memberships cancelled within the trial period incur no charges. We respond to all initial emails with an automated message containing helpful FAQs and cancellation instructions. Our support team follows up on individual queries within two working days.
complaining
Payments were taken twice in a row without my approval. I did not subscribe, I did not approve the fee to be withdrawn! When you approve, if money is to be withdrawn from your bank account, it shows the amount! Scammers! I can see my credit score from my bank! The score seen in their system is also fake! They show people as if they are giving credit, then they record our information and subscribe us. I will complain everywhere!
June 27, 2025
Unprompted review
Reply from Surecredit
We're sorry to read your review Seda.
Our service terms, including the 14-day free trial and the subsequent £19.99 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
We assure you that SureCredit.co.uk is not a scam. Our processes and terms are transparent, and we strive to provide valuable services to our customers. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
So this company is comiting credit card fraud
So this company is comiting credit card fraud I have spoken to customer service and sent a email they just gass light me so I never signed up for the service they charged me and won’t give me a reafund they are coming fraud with loan company’s since I never went in the account or new
June 27, 2025
Unprompted review
Reply from Surecredit
We're sorry to read your review!
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender—we operate as an online loan broker and cannot guarantee loan approval.
Our service terms, including the 14-day free trial and the subsequent £19.99 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
Poor customer service.
As with Jon's review on June 6th,
I didn't realise I had committed to this service so I have lost twenty quid, which is annoying. There must be others!! There was no email to tell me I had signed up for this 'service', and no log in details or thank you for paying. I think it an audacious way of making money, and to receive a bog standard response is also pretty insulting.
June 27, 2025
Unprompted review
Reply from Surecredit
We're sorry to read your review Helen.
Our service terms, including the 14-day free trial and the subsequent £19.99 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
We assure you that our intent is never to mislead our customers. Our processes and terms are transparent, and we strive to provide valuable services. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
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