Despite telling sure credit that I do not want or need that service or want it they took my personal details without permission and tried to take £24.95 twice. There is nothing they can do to boost yo... See more
Company replied
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Review summary
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Reviews shaping this summary
Unbelievably terrible service, you look into getting a potential loan then all of a sudden 2 weeks later you have money taken from your bank account. There is no email to make you aware of an agreemen... See more
Company replied
Charging me 24.95 but their website says i dont have an account with them… i only have 1 email… pure scammers dont know how they’re getting away with it, phoning my bank and blocking them. The rep... See more
Company replied
Daylight robbery from this company. Never even heard of surecredit until they appeared on my bank statement. Got in touch with them and long story short I asked them to prove I'd signed up to their su... See more
Company replied
1.3
Bad
198 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
COMPLETE SCAM!!
COMPLETE SCAM!!! You think you are applying for a loan, but it's in fact some worthless debt/credit advice service that charges you £19.99 a month.
When you cancel it conveniently doesn't send an email to confirm it's been done.
Even though I cancelled it charged me again. Not that I even signed for it in the first place
Trying to contact them is just a bunch of AI generated responses like what I expect to respond to this...
December 26, 2024
Unprompted review
Reply from Surecredit
We apologise for the inconvenience you’ve experienced. We understand your frustration regarding the unexpected subscription charge. Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue promptly.
SureCredit.co.uk is a membership service designed to enhance your credit profile, helping you gain better access to credit. Our service terms, including the 14-day free trial and the subsequent £19.99 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
We assure you that our intent is never to mislead our customers. Our processes and terms are transparent, and we strive to provide valuable services. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
*SCAM ALERT* AVOID, AVOID,AVOID.
Cancelled my account in December as I personally found the help didn't justify the cost, only for them to continue taking the payment the following month. Have requested refund but not holding my breath as they haven't even responded to my complaint almost 1 week later. Will be taking it further.
Updated: I finally received a reply from their "customer service" via Email 9 days later and surprise, surprise, it is just automated cr*p that has no relevance to my complaint at all, (pretty much the same automated response you see them replying to this review with). Even after pointing out AGAIN,that my complaint was about them taking further payments AFTER I cancelled the service, they replied with a "how to cancel" Email.
This is either a scam company, or a company with useless customer service that just sends automated replies to complaints in the hope they just go away. Either way, welcome to being reported to the relevant authorities for illegally taking money a month after cancellation.
January 21, 2025
Unprompted review
Reply from Surecredit
Hi Mike, we're sorry to read your review.
We replied to you within 1 day. Our service terms, including the 14-day free trial and the subsequent £19.99 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. You can cancel your membership at any time during the trial without any fees. Due to not cancelling within the 14-day free trial, this resulted in charges.
Our service aims to educate you so you can take action for better access to credit. We even offer a money-back guarantee: if you follow the action plan and are unsuccessful in improving your score, we’ll refund you in full (see details at surecredit.co.uk/guarantee). We also help you save money with added perks, like a £79.99 Tastecard.
No welcome email was sent to me with…
No welcome email was sent to me with log in details, I sent an email to them to cancel & they still took £19.99? How can they do this I'm fuming & my bank as been informed!!
Rubbish & I see you haven't mentioned the email not being sent like it should have been?
January 17, 2025
Unprompted review
Reply from Surecredit
We're sorry to read your review.
This charge indicates you signed up for a 14-day free trial on our website and provided your payment details. Everything was very clear within the sign-up process, and you confirmed acceptance of our terms and conditions, including the monthly fee of £19.99 after the trial period.
Additionally, when entering your card details to set up the trial, you also completed a "3-D secure" verification with your bank, usually via your online banking app or SMS. This additional security confirms your identity as the cardholder and requires you to authorise the payment with your bank, ensuring that no payments are processed without your explicit consent. This also highlights to our customers that the service is a paid-for service.
You can cancel your membership at any time during the trial without any fees.
Useful but a little complicated
The dark web scan was super helpful, but the questions to link my credit report were a bit difficult to answer. I eventually managed it, though.
December 13, 2024
Reply from Surecredit
Thank you for your review! We are thrilled to hear your positive experience using Sure Credit. Glad you found our dark web scan feature super helpful!
SCAM
This Company is a scam, they took 19.99 from my bank account without my consent. I have been in touch with my bank who have now blocked the company from taking further payments
January 6, 2025
Unprompted review
Reply from Surecredit
We apologise that your experience was not positive and are sorry to hear this.
We assure you that SureCredit.co.uk is not a scam. SureCredit.co.uk is a membership service designed to educate you and enhance your credit access. Our service terms, including the 14-day free trial and the subsequent £19.99 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
Scam......do not even go there
Scam......do not even go there.
All 5 stars are staged.
Customer service sounded like a guy in his pyjamas who hung up on me.....
January 6, 2025
Unprompted review
Reply from Surecredit
We apologise that your experience was not positive.
SureCredit is a credit education service to help you responsibly improve access to credit. We offer tools like a personalised action plan, dark web fraud scanner, and affordability / loan calculators tailored to your financial profile.
We assure you that SureCredit.co.uk is not a scam. Our processes and terms are transparent, and we strive to provide valuable services to our customers. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days. For further assistance or to cancel, please call 0330 335 8509 or email hello@surecredit.co.uk. Our agents will be happy to assist you.
STAY AWAY FROM THIS SCAM!!
STAY AWAY FROM THIS SCAM!!! I didn't sign up for anything yet this bunch of swines had my details and took £19.99 from my bank without my consent or knowledge!!!! I phoned and was greeted by a bloody yank I'm ab to phone the bank n speak to the fraud department bcoz this is what this is,taking money like this.Do not saying I signed up bcoz I DID NOT!!!!! How can you have repliso quickly?then I saw the date,16th December???what's that about?I've just done it on the 4th JANUARY this has just been spat out the computer,so I will reiterate I DID NOT SIGN UP,are you lot deaf or stupid,get this sorted!!!!
January 4, 2025
Unprompted review
Reply from Surecredit
Hi,
We're sorry to read your review.
SureCredit is a credit education service to help you responsibly improve access to credit. We offer tools like a personalised action plan, dark web fraud scanner, and affordability / loan calculators tailored to your financial profile. Please note, we are not a lender but an online loan broker, and we cannot guarantee loan approval.
If you were charged £19.99, it indicates you signed up for a 14-day free trial on our website and provided your payment details. During the sign-up, our service and terms, including the monthly fee after the trial period, were clearly outlined and accepted by you.
Additionally, when entering your card details to set up the trial, you also completed a "3-D secure" verification with your bank, usually via your online banking app or SMS. This additional security confirms your identity as the cardholder and requires you to authorise the payment with your bank, ensuring that no payments are processed without your explicit consent. This also highlights to our customers that the service is a paid-for service.
Once you signed up, you received an email with the trial terms and a link to cancel. You can cancel your membership anytime during the trial without fees. If you believe you cancelled within the trial period, there will be a record of it, and you will be entitled to a refund.
For further assistance or to cancel, please call 0330 335 8509 or email hello@surecredit.co.uk. Our agents will be happy to assist you.
STAY AWAY FROM THEM PLEASE!!!Be Aware!
STAY AWAY FROM THEM PLEASE!!!Be Aware!! i already contacted bank about it that they cheated money out from me offering loan if i accept subscription then decline.Thats first and second its not even 14 days and third they took money out when they know they i got money in.They not allowed to do that by law.what you goona say after that?20 Pounds taken from me for nothing!!
December 13, 2024
Unprompted review
Reply from Surecredit
We're sorry to read your review.
This charge indicates you signed up for a 14-day free trial on our website and provided your payment details. Everything was very clear within the sign-up process, and you confirmed acceptance of our terms and conditions, including the monthly fee of £19.99 after the trial period. You then received an email outlining the terms of the trial and when the next payment would be authorised, this email also contains a link to our cancellation section on the website.
Please note, we are not a lender. We’re an online loan broker and provide services to help improve your credit score and access to credit. We cannot guarantee loan approval.
Our service aims to educate you so you can take action for better access to credit. We even offer a money-back guarantee: if you follow the action plan and are unsuccessful in improving your score, we’ll refund you in full (see details at surecredit.co.uk/guarantee). We also help you save money with added perks, like a £79.99 Tastecard.
You can cancel your membership at any time during the trial without any fees. For further assistance or cancellation, please call 0330 335 8509 or email hello@surecredit.co.uk and our agents will be more than happy to help.
I’m not sure whether to sign up for…
I’m not sure whether to sign up for this. I actually applied for a loan with Cash Carrot and for some reason I was to accept the link they sent me with Sure Credit. I’m not sure how this gives me a loan with Cash carrot!
December 5, 2024
Unprompted review
Reply from Surecredit
Thank you for your review.
SureCredit.co.uk is a membership service designed to enhance your credit profile, helping you gain better access to credit. Our service terms, including the 14-day free trial and the subsequent £19.99 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
Our processes and terms are transparent, and we strive to provide valuable services. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
For further assistance or cancellation, please call 0330 335 8509 or email hello@surecredit.co.uk and our agents will be more than happy to help.
Rude, unreliable
I have already cancelled a week ago my membership more times online and through phone, what they created secretly without my permission. On 17 November they used my bank account and charged me as a member again £19.99. On name Emma sent me an email today like as I am a member to help me secure a loan today. I don't want anything with them even not after cancellation. Parallel with Emma's email they charged me for £19.99. This is not a refund this is what they took from my bank account. I called customer service twice, spoke with two rude male staff to ask a refund. I told them send an email as proof you will refund my money. They said: No! And stopped to speak. So these two rude boy staff/agent said I wait for the refund while they charge for money and use my bank account without my permission? I am not a member but they force me to stay a member through my bank account. It means they will take money £19.99 forever?! Sure credit means they will sure use your bank account without your permission. They can't give you anything. In this way this is a phishing website.
November 19, 2024
Unprompted review
Reply from Surecredit
We apologise that your experience was not positive.
SureCredit is a credit education service to help you responsibly improve access to credit. We offer tools like a personalised action plan, dark web fraud scanner, and affordability / loan calculators tailored to your financial profile. Please note, we are not a lender but an online loan broker, and we cannot guarantee loan approval.
If you were charged £19.99, it indicates you signed up for a 14-day free trial on our website and provided your payment details. During the sign-up, our service and terms, including the monthly fee after the trial period, were clearly outlined and accepted by you.
Additionally, when entering your card details to set up the trial, you also completed a "3-D secure" verification with your bank, usually via your online banking app or SMS. This additional security confirms your identity as the cardholder and requires you to authorise the payment with your bank, ensuring that no payments are processed without your explicit consent. This also highlights to our customers that the service is a paid-for service.
Once you signed up, you received an email with the trial terms and a link to cancel. You can cancel your membership anytime during the trial without fees. If you believe you cancelled within the trial period, there will be a record of it, and you will be entitled to a refund.
For further assistance or to cancel, please call 0330 335 8509 or email hello@surecredit.co.uk. Our agents will be happy to assist you.
Actual scam
Actual scam. Canceled literally the same day so I wouldn't get charged and yet they still took payments from my account which is now being disputed by the bank.
DO NOT FALL FOR THIS
Update to your so called reply. You should really do your due diligence to check your systems. I did cancel the same exact day the free trial was taken out so you knew not to take any payments yet you did. Your customer service is a bag of balls with none of you able to give a straight answer and it looks like im not the only one
November 3, 2024
Unprompted review
Reply from Surecredit
We apologise that your experience was not positive.
If you were charged £19.99, it indicates you signed up for a 14-day free trial on our website and provided your payment details. During the sign-up, our service and terms, including the monthly fee after the trial period, were clearly outlined and accepted by you.
Once you signed up, you received an email with the trial terms and a link to cancel. You can cancel your membership anytime during the trial without fees. If you believe you cancelled within the trial period, there will be a record of it, and you will be entitled to a refund.
For further assistance or to cancel, please call 0330 335 8509 or email hello@surecredit.co.uk. Our agents will be happy to assist you.
Scammers!!!!
They took £19.99 out of my bank, I wasnt aware I was signed up and never used the service. I phoned them to get a refund and was told I cant get a refund because its over 14 days. Absolute robbing scum. I will be filing a dispute with my bank
October 31, 2024
Unprompted review
Reply from Surecredit
Hi, we apologise that your experience was not positive.
If you were charged £19.99, it indicates you signed up for a 14-day free trial on our website and provided your payment details. During the sign-up, our service and terms, including the monthly fee after the trial period, were clearly outlined and accepted by you.
Additionally, when entering your card details to set up the trial, you also completed a "3-D secure" verification with your bank, usually via your online banking app or SMS. This additional security confirms your identity as the cardholder and requires you to authorise the payment with your bank, ensuring that no payments are processed without your explicit consent. This also highlights to our customers that the service is a paid-for service.
We assure you that SureCredit.co.uk is not a scam. Our processes and terms are transparent, and we strive to provide valuable services to our customers. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership.
Complete Joke of a company 2 days for…
Complete Joke of a company 2 days for response apparently but still haven’t replied do not use this site what so ever !!!! They take money out your bank and then don’t respond
October 21, 2024
Unprompted review
Reply from Surecredit
Hi Ellis, we apologise that your experience was not positive.
We aim to reply within 2 working days. Alternatively, you can use our instant chat service or call us at 0330 335 8509. Our agents will be happy to assist you.
Rate it
Honestly rate this service, Doesn't spam you like Credit Karma, and you can actually talk to someone if you need help.
September 12, 2024
Unprompted review
Reply from Surecredit
Thank you for your review Ben! We are thrilled to hear you had a positive experience using Sure Credit. Be sure to explore all of our valuable features!
Scammers!
Scammers!
Applied for a loan and they took £19.99 out if my bank without my permission. Contacted them and they said not entitled to a refund as well as the payment being pending indefinitely so I cannot report it to the bank.
October 8, 2024
Unprompted review
Reply from Surecredit
Hi, we apologise that your experience was not positive.
If you were charged £19.99, it indicates you signed up for a 14-day free trial on our website and provided your payment details. During the sign-up, our service and terms, including the monthly fee after the trial period, were clearly outlined and accepted by you.
Additionally, when entering your card details to set up the trial, you also completed a "3-D secure" verification with your bank, usually via your online banking app or SMS. This additional security confirms your identity as the cardholder and requires you to authorise the payment with your bank, ensuring that no payments are processed without your explicit consent. This also highlights to our customers that the service is a paid-for service.
For further assistance, please call 0330 335 8509 or email hello@surecredit.co.uk. Our agents will be happy to assist you.
Can not rate zero taken money from my…
Can not rate zero taken money from my account now I don’t eat. Don’t even know who they are. Furious
October 12, 2024
Unprompted review
Reply from Surecredit
Hi Ann, we apologise for any inconvenience you’ve experienced. Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
SureCredit.co.uk is a membership service designed to enhance your credit profile, helping you gain better access to credit. Our service terms, including the 14-day free trial and the subsequent £19.99 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
Never signed up to this company yet…
Never signed up to this company yet they tried ti take £19.99 out of my account.Scam.All star reviews are fabricated 1000%
October 6, 2024
Unprompted review
Reply from Surecredit
Hi Chris, we apologize for any inconvenience you’ve experienced. Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
SureCredit.co.uk is a membership service designed to enhance your credit profile, helping you gain better access to credit. Our service terms, including the 14-day free trial and the subsequent £19.99 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
We assure you that SureCredit.co.uk is not a scam. Our processes and terms are transparent, and we strive to provide valuable services to our customers. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
I never use this surecredit but they take money in my account
I never use this surecredit but they take money in my account..how to cancel this surecredit.co.uk
September 30, 2024
Unprompted review
Reply from Surecredit
We apologise that your experience was not positive.
Sure Credit’s service aims to help you improve your credit score and access to credit. While some actions may yield quick results, most improvements require time. Please note, we are not a lender but an online loan broker, and we cannot guarantee loan approval.
If you were charged £19.99, it indicates you signed up for a 14-day free trial on our website and provided your payment details. During the sign-up, our service and terms, including the monthly fee after the trial period, were clearly outlined and accepted by you.
Additionally, when entering your card details to set up the trial, you also completed a "3-D secure" verification with your bank, usually via your online banking app or SMS. This additional security confirms your identity as the cardholder and requires you to authorise the payment with your bank, ensuring that no payments are processed without your explicit consent. This also highlights to our customers that the service is a paid-for service.
Once you signed up, you received an email with the trial terms and a link to cancel. You can cancel your membership anytime during the trial without fees.
For further assistance or to cancel, please call 0330 335 8509 or email hello@surecredit.co.uk. Our agents will be happy to assist you.
Not Bad But Could Be Faster
My credit score needed work, but Andy was great, explained everything, Could've been a bit quicker, got there in the end.
September 17, 2024
Reply from Surecredit
Thank you for your review Courtney! Glad to hear your positive experience using Sure Credit. We will ensure your feedback is passed on to Andy and the team!
If I could give negative stars I would…
If I could give negative stars I would fraudulent discriminatory dismissive can't even decide if based in the uk or USA
September 25, 2024
Unprompted review
Reply from Surecredit
We are sorry your experience was not positive.
SureCredit.co.uk is a membership service designed to enhance your credit profile, helping you gain better access to credit. Our service terms, including the 14-day free trial and the subsequent £19.99 monthly fee, are clearly communicated during the sign-up process.
Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
Our processes and terms are transparent, and we strive to provide valuable services to our customers. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
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