Despite telling sure credit that I do not want or need that service or want it they took my personal details without permission and tried to take £24.95 twice. There is nothing they can do to boost yo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Unbelievably terrible service, you look into getting a potential loan then all of a sudden 2 weeks later you have money taken from your bank account. There is no email to make you aware of an agreemen... See more
Company replied
Charging me 24.95 but their website says i dont have an account with them… i only have 1 email… pure scammers dont know how they’re getting away with it, phoning my bank and blocking them. The rep... See more
Company replied
Daylight robbery from this company. Never even heard of surecredit until they appeared on my bank statement. Got in touch with them and long story short I asked them to prove I'd signed up to their su... See more
Company replied
1.3
Bad
198 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Takes money after cancellation
Takes money after cancellation
Cancellation is a hard and strenuous process.
Would not recommend.
May 1, 2025
Unprompted review
Reply from Surecredit
Hi, we're sorry to read your review.
This charge indicates you signed up for a 14-day free trial on our website and provided your payment details. Everything was very clear within the sign-up process, and you confirmed acceptance of our terms and conditions, including the monthly fee of £19.99 after the trial period. You then received an email outlining the terms of the trial and when the next payment would be authorised, this email also contains a link to our cancellation section on the website.
You can cancel your membership at any time during the trial without any fees. For further assistance or cancellation, please call 0330 335 8509 or email hello@surecredit.co.uk and our agents will be more than happy to help.
This scam company stole £19.99 from my…
This scam company stole £19.99 from my bank account.
Please do not have anything to do with this company and contact the Police if they steal from you.
I have mental health problems and they took my last £19.99 from my bank account so left me penniless and without food.
I have cancelled 3 times now but money still got taken from account
PLEASE DO NOT USE THIS COMPANY.
April 25, 2025
Unprompted review
Reply from Surecredit
We apologise for any inconvenience you’ve experienced. Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
SureCredit.co.uk is a membership service designed to educate you and enhance your credit access. Our service terms, including the 14-day free trial and the subsequent £19.99 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
Scam site will take money out of your…
Scam site will take money out of your account you didn’t agree two
April 30, 2025
Unprompted review
Reply from Surecredit
We're sorry to read your review.
This charge indicates you signed up for a 14-day free trial on our website and provided your payment details. Everything was very clear within the sign-up process, and you confirmed acceptance of our terms and conditions, including the monthly fee of £19.99 after the trial period. You then received an email outlining the terms of the trial and when the next payment would be authorised, this email also contains a link to our cancellation section on the website. All customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service.
You can cancel your membership at any time during the trial without any fees. For further assistance or cancellation, please call 0330 335 8509 or email hello@surecredit.co.uk and our agents will be more than happy to help.
Good for newbies
I’m new to this credit stuff and found it really beginner-friendly.
April 3, 2025
Unprompted review
Reply from Surecredit
Thank you for your review Ellie! It’s great to hear your positive experience using Sure Credit and that you found it easy to use as a beginner. Glad we can help you, on your credit journey.
Stay away from them
Don't sign up with these people and certainly don't give them any Bank details as they will start changing you £19.95 a month even if you don't use their services without telling you about it. Don't get mugged like I was by these people
April 14, 2025
Unprompted review
Reply from Surecredit
Hi Richard, we're sorry to read your reviews. Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
SureCredit.co.uk is a membership service designed to educate you and enhance your credit access. Our service terms, including the 14-day free trial and the subsequent £19.99 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
Customer support was great
I had a question about my account and they sorted it same day. Can't ask for more.
April 4, 2025
Unprompted review
Reply from Surecredit
Thank you for your review Chloe! It’s great to hear your positive experience using Sure Credit.
Simple and useful
No fluff, just useful info and easy tools to get a grip on you credit.
March 28, 2025
Unprompted review
Reply from Surecredit
Thank you for your review Mark! We are thrilled to hear your positive experience using Sure Credit. Glad you found our features useful and easy to use.
They have now taken 4 payments from me…
They have now taken 4 payments from me for 19.99 even though I cancelled within 2 days of their 14 day free trial
Have reported them to trading standards abs citizens advice
They are a rip off even when you cancel they still take 19.99 each month
If I could give no stars I would
They say we must have signed up to a free trial but this is wrong as I never did
And no they do not refund you
Will update this when I hear back from citizens advice and trading standards hopefully this will help other people who have cancelled or never signed up
April 17, 2025
Unprompted review
Reply from Surecredit
Hi Gary, we apologise that your experience was not positive.
SureCredit is a credit education service to help you responsibly improve access to credit. We offer tools like a personalised action plan, dark web fraud scanner, and affordability / loan calculators tailored to your financial profile.
This charge indicates you signed up for a 14-day free trial on our website and provided your payment details. Everything was very clear within the sign-up process, and you confirmed acceptance of our terms and conditions, including the monthly fee of £19.99 after the trial period. You then received an email outlining the terms of the trial and when the next payment would be authorised, this email also contains a link to our cancellation section on the website.
You can cancel your membership at any time during the trial without any fees. If you believe you cancelled within the trial period, there will be a record of it, and you will be entitled to a refund.
We could not find any customers matching your details. Please email us at hello@surecredit.co.uk so we can resolve this issue promptly.
Took money out of my account,have no…
Took money out of my account,have no idea who they are and wont refund it
April 15, 2025
Unprompted review
Reply from Surecredit
We are sorry to read your review.
SureCredit is a credit education service to help you responsibly improve access to credit. We offer tools like a personalised action plan, dark web fraud scanner, and affordability / loan calculators tailored to your financial profile. Please note, we are not a lender but an online loan broker, and we cannot guarantee loan approval.
If you were charged £19.99, it indicates you signed up for a 14-day free trial on our website and provided your payment details. During the sign-up, our service and terms, including the monthly fee after the trial period, were clearly outlined and accepted by you.
Additionally, when entering your card details to set up the trial, you also completed a "3-D secure" verification with your bank, usually via your online banking app or SMS. This additional security confirms your identity as the cardholder and requires you to authorise the payment with your bank, ensuring that no payments are processed without your explicit consent. This also highlights to our customers that the service is a paid-for service.
Once you signed up, you received an email with the trial terms and a link to cancel. You can cancel your membership anytime during the trial without fees. If you believe you cancelled within the trial period, there will be a record of it, and you will be entitled to a refund.
For further assistance or to cancel, please call 0330 335 8509 or email hello@surecredit.co.uk. Our agents will be happy to assist you.
Complete fraud
Complete scam, how they are still operating is a mystery. I’m calling the fraud line tomorrow and I will be asking why they have not been shut down yet. They are stealing from thousands of people. They trick you in to getting access to your account then set up a direct debit you can’t get out of. I have been emailing there customer support, they can’t explain how I have signed up to a membership when they do not recognise my email address, I have no log in like everyone else they con. I’m feed up with them saying they can’t stop the payments, the bank says the company has to stop the payments, but they won’t so I’m contacting the fraud department tomorrow, I will be explaining it to them and ask them why this is happening to thousands and why this company is allowed to continue stealing from people.
Sure credit is now reported. My bank has blocked them. I suggest you all speak to your banks, they will block them. Hopefully shortly there scam business will come to and end. Also please ignore there copy and paste response on trustpilot, it’s a delay tactic, Plus like you I have never received an email from them. So please spread the word before anyone else gets scammed.
April 7, 2025
Unprompted review
Reply from Surecredit
Hi Nick,
We're sorry to read your review.
If you were charged £19.99, it indicates you signed up for a 14-day free trial on our website and provided your payment details. During the sign-up, our service and terms, including the monthly fee after the trial period, were clearly outlined and accepted by you.
Additionally, when entering your card details to set up the trial, you also completed a "3-D secure" verification with your bank, usually via your online banking app or SMS. This additional security confirms your identity as the cardholder and requires you to authorise the payment with your bank, ensuring that no payments are processed without your explicit consent. This also highlights to our customers that the service is a paid-for service.
Once you signed up, you received an email with the trial terms and a link to cancel. You can cancel your membership anytime during the trial without fees. If you believe you cancelled within the trial period, there will be a record of it, and you will be entitled to a refund.
For further assistance or to cancel, please call 0330 335 8509 or email hello@surecredit.co.uk. Our agents will be happy to assist you.
Stay away
As far as I was concerned I was entering my bank details for a money lender to put funds into my bank account.
They are added by search engine to believe they are a lending company.
I suffer with mental health so wouldn't be fully aware of the reason I was being conned.
April 1, 2025
Unprompted review
Reply from Surecredit
We're sorry to read your review.
SureCredit.co.uk is a membership service designed to educate you so that you can take actionable steps to enhance your credit profile, helping you gain better access to credit. Our service terms, including the 14-day free trial and the subsequent £19.99 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
Our processes and terms are transparent, and we strive to provide valuable services to our customers. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership.
For further assistance or to cancel, please call 0330 335 8509 or email hello@surecredit.co.uk. Our agents will be happy to assist you.
Scammers
Did not sign upto this service it signs U up automatically or in small prints then won't give you your money back when I have asked twice now they just mess you about scammers at the best avoid at all cost mind you you don't know Ur signing up anyways 🤦 should be ashamed even the bank said it shouldn't be legal what they do and about how many complaints there are getting
March 20, 2025
Unprompted review
Reply from Surecredit
We're sorry to read your review.
SureCredit.co.uk is a membership service designed to educate you so that you can take actionable steps to enhance your credit profile, helping you gain better access to credit. Our service terms, including the 14-day free trial and the subsequent £19.99 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
We assure you that SureCredit.co.uk is not a scam. Our processes and terms are transparent, and we strive to provide valuable services to our customers. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
Did not sign up for credit report
Took money from my account I did not tick a box to authorise the payment, this is a scam and I am now out of pocket
March 29, 2025
Unprompted review
Reply from Surecredit
We’re sorry to read your review.
This charge reflects your sign-up for a 14-day free trial on our website, during which you provided your payment details. The sign-up process clearly outlined all the terms, and you confirmed your acceptance of our terms and conditions, including the £19.99 monthly fee after the trial period. Additionally, you received an email that detailed the trial terms, the date when the next payment would be processed, and a link to our cancellation section on the website.
Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
It's good
Not bad, but I feel like I can find most of this info online for free. The affordability and dark web tool was the best part. Chat guy was good.
February 10, 2025
Reply from Surecredit
Thank you for your review! It’s great to hear your positive experience using Sure Credit and that you found the affordability and dark web tool the best part. Be sure to take full advantage of all our helpful features to fully maximise your potential!
You've taken money from my account and…
You've taken money from my account and I didn't sign up with you 😡 it's money for my animals 😡
March 14, 2025
Unprompted review
Reply from Surecredit
We apologise that your experience was not positive.
SureCredit is a credit education service to help you responsibly improve access to credit. We offer tools like a personalised action plan, dark web fraud scanner, and affordability / loan calculators tailored to your financial profile. Please note, we are not a lender but an online loan broker, and we cannot guarantee loan approval.
If you were charged £19.99, it indicates you signed up for a 14-day free trial on our website and provided your payment details. During the sign-up, our service and terms, including the monthly fee after the trial period, were clearly outlined and accepted by you.
Additionally, when entering your card details to set up the trial, you also completed a "3-D secure" verification with your bank, usually via your online banking app or SMS. This additional security confirms your identity as the cardholder and requires you to authorise the payment with your bank, ensuring that no payments are processed without your explicit consent. This also highlights to our customers that the service is a paid-for service.
Once you signed up, you received an email with the trial terms and a link to cancel. You can cancel your membership anytime during the trial without fees. If you believe you cancelled within the trial period, there will be a record of it, and you will be entitled to a refund.
For further assistance or to cancel, please call 0330 335 8509 or email hello@surecredit.co.uk. Our agents will be happy to assist you.
Utter crap (to put it lightly)…
Utter crap (to put it lightly) cancelled my subscription only to find they still charged me 2 days later... Now when I try to log in "my account details aren't recognised" yet they were when I cancelled my subscription - they did nothing for me, they did it all for themselves.... I'll be contacting my bank in the morning to get my money back for lack of service and if that doesn't work I'll be going legal!
February 28, 2025
Unprompted review
Reply from Surecredit
Hi Marko, we're sorry to read your review.
Once you signed up, you received an email with the trial terms and a link to cancel. You can cancel your membership anytime during the trial without fees. If you believe you cancelled within the trial period, there will be a record of it, and you will be entitled to a refund.
For further assistance or to cancel, please call 0330 335 8509 or email hello@surecredit.co.uk. Our agents will be happy to assist you.
They charged me 19.99
Forgot to cancel and they charged me! Maybe I was expecting too much Didn't even use it! **
December 31, 2024
Unprompted review
Reply from Surecredit
Hi Emily, we're sorry to read your review.
SureCredit.co.uk is a membership service designed to educate you so that you can take actionable steps to enhance your credit profile, helping you gain better access to credit. Our service terms, including the 14-day free trial and the subsequent £19.99 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
Please note that memberships cancelled within the 14-day trial period are not charged.
Avoid at all costs
Complete scam I didn’t realise that I had signed up for a free trial. The next thing they have taken £19.99 from my account and when I questioned it the response was that this was for services and advice but there had been no contact whatsoever. Surely this is fraud
February 7, 2025
Unprompted review
Reply from Surecredit
We're sorry to read your review.
This charge indicates you signed up for a 14-day free trial on our website and provided your payment details. Everything was very clear within the sign-up process, and you confirmed acceptance of our terms and conditions, including the monthly fee of £19.99 after the trial period.
Additionally, when entering your card details to set up the trial, you also completed a "3-D secure" verification with your bank, usually via your online banking app or SMS. This additional security confirms your identity as the cardholder and requires you to authorise the payment with your bank, ensuring that no payments are processed without your explicit consent. This also highlights to our customers that the service is a paid-for service.
You can cancel your membership at any time during the trial without any fees.
These muppets must think people are…
These muppets must think people are thick
UPDATE
shows how thick they are by sending the same copy and paste response to everybody it screams scam so I didn’t sign up so you won’t find my account to take your scammer and shove it where the Sun don’t shine
They scam you £20 a month when you need a loan
February 14, 2025
Unprompted review
Reply from Surecredit
Hi, we're sorry to read your review. Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
This charge indicates you signed up for a 14-day free trial on our website and provided your payment details. Everything was very clear within the sign-up process, and you confirmed acceptance of our terms and conditions, including the monthly fee of £19.99 after the trial period. You then received an email outlining the terms of the trial and when the next payment would be authorised, this email also contains a link to our cancellation section on the website.
We assure you that SureCredit.co.uk is not a scam. SureCredit.co.uk is a membership service designed to educate you so that you can take actionable steps to enhance your credit profile, helping you gain better access to credit. Our processes and terms are transparent, and we strive to provide valuable services to our customers. Please note that memberships cancelled within the 14-day trial period are not charged.
Do not engage with these people took…
Do not engage with these people took £19.99 from my account without authorisation.
Then they said they would refund after several emails but I haven’t received the refund
Now they are saying they have refunded it but nothing has gone in to my account
They are total scammers becareful
After 2 months I am still trying to get this money back!
December 19, 2024
Unprompted review
Reply from Surecredit
We apologise that your experience was not positive. Our customer service team are in contact with you and trying to get this resolved.
This charge indicates you signed up for a 14-day free trial on our website and provided your payment details. Everything was very clear within the sign-up process, and you confirmed acceptance of our terms and conditions, including the monthly fee of £19.99 after the trial period. Additionally, when entering your card details to set up the trial, you also completed a "3-D secure" verification with your bank, usually via your online banking app or SMS. This additional security confirms your identity as the cardholder and requires you to authorise the payment with your bank, ensuring that no payments are processed without your explicit consent. This also highlights to our customers that the service is a paid-for service.
We assure you that SureCredit.co.uk is not a scam. Our processes and terms are transparent, and we strive to provide valuable services to our customers. Please note that memberships cancelled within the 14-day trial period are not charged.
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