Excellent 5 Star service from the engineer James Forde who came to fit my elderly mothers smart meter today. He arrived on time, polite friendly and explained the smart meter in a really positive an... See more
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I never leave reviews usually however, Joshua and Sam provided exceptional service today upon attendance for my rads not working. They were both very professional and got the job done within a timely... See more
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I’m very pleased with the work carried out by Atney Stephenson. The job was completed quickly and to a high standard. He was polite, friendly, and easy to communicate with throughout the process. He a... See more
Company replied
Dominic from Sureserve came out today to install my smart meter and provided an excellent service from start to finish. He was friendly, professional, and made the whole process feel easy and stre... See more
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Company details
- Heating Contractor
- Energy Equipment and Solutions
- Fire Protection Service
- Boiler and Heating Service
- Solar Energy Contractor
Written by the company
Sureserve is dedicated to addressing the unique needs of housing associations, local authorities and residents by providing a comprehensive portfolio of high-quality solutions that ensure energy efficiency, safe compliant homes, and improved quality of life. The company differentiates itself through its holistic approach, Nationwide knowledge, regional expertise, and commitment to excellent customer service, all while fostering strong partnerships and maintaining a focus on innovation and sustainability.
Contact info
United Kingdom
- sureserve.co.uk
4.2
Great
8K reviews
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Chris Wemyss excellent engineer
Chris Wemyss excellent engineer. Text 30 mins before to say he was expected to arrive at 08:00. Spot on time so so pleasant. Well done Chris 😊
April 23, 2026
Unprompted review
Reply from Sureserve
Jillian,
We're happy to hear that the engineer provided excellent service and arrived on time. We appreciate you taking the time to share your positive experience with us.We will pass on your kind words and appreciation on to Chris.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Smart meter install booked via Octopus…
Smart meter install booked via Octopus and installed by Derek D of Sureserve. He was on time, friendly, efficient and tidy. A good service provided including a call ahead yesterday evening as we were first visit of the day. Thanks.
April 23, 2026
Unprompted review
Reply from Sureserve
A B,
We're happy to hear that the smart meter installation went smoothly. We appreciate you mentioning the technician's punctuality, friendliness, and efficiency. Thanks for your positive feedback. We will pass on your kind words and appreciation on to Derek and the team.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Worse company ever
Worse company ever . Didn’t turn up 3 times and no phone call !! Then turned up twice with no part or wrong part. Customer service just pass the buck and tells lies . Google star rating very poor and says just what a rubbish company they are xx
April 23, 2026
Unprompted review
Reply from Sureserve
Debra Packman,
We regret that you had multiple no-shows and incorrect parts, and that our service was not helpful. We appreciate your feedback and will investigate how we can improve. If you could send more information to allow us to escalate this to a manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Great service from Derek
Great service from Derek. He called me the day before with a rough time and then again on the morning. Very professional and fitted our smart meter with no trouble.
April 10, 2026
Unprompted review
Reply from Sureserve
NS87,
We're happy to hear that you received great service and that the engineer contacted you beforehand. We appreciate your positive feedback regarding the smart meter installation. We will pass on your kind words and appreciation on to Derek.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Engineer came today to fit smart…
Engineer came today to fit smart meter,engineers name John walker excellent service
April 22, 2026
Unprompted review
Reply from Sureserve
Customer,
We're happy to hear that the smart meter installation went smoothly! We appreciate you taking the time to share your positive experience with us; thank you! We will pass on your kind words and appreciation on to John Walker.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Sureserve are a joke
Sureserve are a joke, they give you dates when they are meant to come out, then break it so your left sittng around , when you phone to complain they talk to you like a child and slam the phone down on you. Absolute joke ,im fuming with always having to run around after them , if they change the dates I wish they would let us know so we're not wasting a whole day waiting ,disgusting, ive sent an email to sureserve showing the date they should of been out so we will see what happens next
April 22, 2026
Unprompted review
Reply from Sureserve
Sharon Baker,
We regret to hear about the poor service you received and the communication issues you experienced. We appreciate your feedback and will address this internally to improve our scheduling and customer service. Thank you for bringing this to our attention. If you could send more information to allow us to escalate this to a manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
I was visited yesterday at OX10 7NY due…
I was visited yesterday at OX10 7NY due to my boiler tripping my electrics. Milon called me to say he was on his way. He quickly identified the problem ordered the part and came back today, again calling to say he was on his way, fitted the part and everything is working well. He was very friendly and professional. He left everything as he found it and was respectful in my home.
April 22, 2026
Unprompted review
Reply from Sureserve
Lou Kerr,
We're happy to hear about the positive experience you had! We appreciate your kind words regarding the prompt identification and resolution of the boiler issue. We're also glad you found the service friendly and professional. Thank you for your feedback! We will pass this on to the team.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Dominic installed duel smart meters at…
Dominic installed duel smart meters at my home yesterday. Very helpful and over come a few issues to get the job done. Responsive and kept me in the loop for appointment.
Thank you
April 21, 2026
Unprompted review
Reply from Sureserve
Darren Peacock,
We're happy to hear that the engineer was helpful and overcame issues during your smart meter installation. We appreciate you acknowledging the responsive communication. Thanks for your feedback! We will pass this on to Dominic and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Organised and up front for my visit
Organised and up front for my visit. Claer comms throughout. Very little disruption to my day while work was carried out and the engineer (Stephen I believe) was polite and professional to work with.
April 22, 2026
Unprompted review
Reply from Sureserve
Graham,
We're happy to hear that the visit was organized and that the communications were clear. We appreciate that there was very little disruption and that the engineer was polite and professional. Thank you for your positive feedback! We will pass this on to their manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Smart meter installation
Engineer Craig Dixon arrived on time. Was very helpful and efficient throughout the call.
April 21, 2026
Unprompted review
Reply from Sureserve
Joyce taylor,
We're happy to hear that the engineer was helpful and efficient during the service call. We appreciate you taking the time to leave us this positive feedback.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Fantastic job - thanks Dominic!
Fantastic job, really friendly and knowledgeable engineer, would definitely recommend.
April 21, 2026
Unprompted review
Reply from Sureserve
Danny Harmsworth,
We're happy to hear that you had a fantastic experience with our friendly and knowledgeable engineer! We appreciate your recommendation. We will pass this on to Dominic and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Smart Meter Set Up
I received visit from Jonathan Teeder, this morning. Impressed by his politeness and professionalism he got on with the task in hand and his cheerful affability enhanced the Smart Meter Set Up. He explained what he was doing and settled any concerns I might have had. Provided excellent service. Thank you.
April 21, 2026
Unprompted review
Reply from Sureserve
Gary Moss,
We appreciate you sharing your experience. We're happy to hear the smart meter setup was enhanced by the engineer's politeness, professionalism, and affability. We're glad they addressed your concerns and provided excellent service. We will pass on your kind words to them.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Sorted it!
Thanks to Derek Doyle for sorting out the communication issues with my electricity meter. He explained things clearly and helpfully.
April 21, 2026
Unprompted review
Reply from Sureserve
MO,
We're happy to hear that the engineer resolved the communication issues with your electricity meter effectively. We appreciate you highlighting their clear and helpful explanations. We will pass this on to Derek and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
If you live in a council property
If you live in a council property, they will give you the runaround put you through to one person. They won't pick up and you'll go over this again and again. They don't respect Council clients. (this has happened to me or more than 3 occasions.) the reason why I'm calling them is because the original work that they have carried out has always been Shorty and poorly executed needed someone to come and sort the problem out.
April 21, 2026
Unprompted review
Reply from Sureserve
Mike Howard,
We appreciate you bringing this to our attention. We're sorry to hear about the difficulties you've experienced with our service and the repeated issues with the work carried out. We take your concerns seriously and will investigate how to improve our responsiveness and the quality of our work. Can you please supply your full name, address, postcode and contact number and we will follow this up.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Had my smart meters changed this…
Had my smart meters changed this morning, very prompt and professional service from start to finish . I received a phone call from the engineer before he arrived and he was very pleasant and knowledgeable explaining what he was going to be doing and how he was going to do it. He explained how things worked and made sure I understood it. He is a credit to the company (Chris Wemyss) excellent job 5 ***** thank you
April 21, 2026
Unprompted review
Reply from Sureserve
philip mcardle,
We're happy to hear about the prompt and professional service you received during your smart meter installation. We appreciate that the engineer was pleasant and knowledgeable, explaining the process clearly. Thank you for your positive feedback; we will pass this on.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Dominic was our engineer to install our…
Dominic was our engineer to install our Smart Meter today. He called the night before to inform us he what time he would be with us. He was very polite and professional and explained everything to us including our energy usage and how to save energy. Once we were happy he left everything clean and tidy. Extremely pleased. Thank you Dominic!
April 20, 2026
Unprompted review
Reply from Sureserve
Chris Quested,
We appreciate you sharing your experience. We're happy to hear that the engineer was polite, professional, and explained everything clearly. We appreciate that they left everything clean and tidy. Thank you for your positive feedback! We will pass on your kind words.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Just had Sureserve engineer Derek Doyle…
Just had Sureserve engineer Derek Doyle out to connect our smart meter.
He was on time, efficient and explained everything. Thanks Derek, great job, would highly recommend.
April 17, 2026
Unprompted review
Reply from Sureserve
nick thompson,
We're happy the smart meter connection was efficient and on time! It's great to hear the engineer explained everything clearly. We appreciate your positive feedback and recommendation; thank you! We will pass this on to Derek and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Gas Meter Valve Installion via Sureserve
James Forde contacted me to attend my home and fit a new valve etc for my gas meter so it could be used via the Smart Meter which was installed in October 2024.
He contacted me first thing in the morning with a whats app message and a phone call nd arrived on time and informed me he was waiting on a part which would cause a slight delay. The work was done professionally and he took the time to explain the whole process from start to finish. He then explained to me how to use the display with both now Gas and Electricity to see my usage etc. James was very friendly and easy going and was very patient with my questions. His work was first class- very tidy even although throughout his work it was raining on/off. He has a very easy manner and very approachable which I like. The job was done to a high standard and he told me exactly how long it would take and kept me informed as the work progressed. I cannot complain on any aspects of his work and it was a pleasure to deal with someone so helpful and courteous with excellent customer skills.
April 13, 2026
Unprompted review
Reply from Sureserve
Noel Hynes,
We appreciate you taking the time to share your experience. We're happy to hear that the work was done professionally and that everything was explained clearly. It's great to know that you found our team member friendly, patient, and helpful. We value your feedback! We will pass this on to James and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Great service and fast!
April 15, 2026
Unprompted review
Reply from Sureserve
Charlotte Wilson,
We are happy to hear that you received great service and fast assistance. We appreciate your feedback!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Awful,unreliable and the worst
Awful,unreliable and the worst. I deleted my previous review as I had a call saying the company would be out today..well no one came.(my housing assoc use this company) Ongoing problems since March with leaking radiators..low boiler pressure now...no heating. No communication from them ...appts made that they dont keep...so now I am definitely going down the legal route as theres been no satisfactory outcome
April 17, 2026
Unprompted review
Reply from Sureserve
Nicky UK,
We're very sorry to learn about the ongoing issues with leaking radiators, boiler pressure, and missed appointments. We appreciate you bringing this to our attention. Please provide your address, postcode, and contact number so we can investigate.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
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