SureSet Resin  Reviews 101

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Purchased sureset resin to lay between slabs in our garden . Unfortunately there was an issue with resin packs supplied . Contacted sureset spoke to Jim in technical (option 4) who could not be mor... See more

Company replied

Rated 4 out of 5 stars

Ordered Resin Drive repair kit, they arrived promptly. Had also ordered Alloy edging strip which arrived separately the same day, arrived damaged due to poor packaging. Replacement arrived packaging e... See more

Company replied

Rated 5 out of 5 stars

What a fantastic service we have received from Jim. Customer service above and beyond! Jim helped me match an existing drive resin colour. We can now make repairs to our drive which was put down b... See more

Company replied

Rated 5 out of 5 stars

SureSet is the only Resin bound aggregate we install. We’ve turned down lucrative work because the client wanted to go with a lesser brand. Lesser brand = unpredictable results = high stress & poor se... See more

Company replied

Company details

  1. Landscaping Service
  2. Gardener

About SureSet Resin

Written by the company

Specialising Exclusively in Resin Systems for Permeable Resin Bound Paving since 1997. SureSet Resin Systems are committed to providing consistently high quality products across the globe. The strength of the product is in the resin technology itself, and is available for installers to be able to offer value for money and an excellent installation service. When installed by a SureSet Team, Approved Installer or Global Partner the installation is backed by a 21 year guarantee. By combining our superior clear resin and premium quality natural aggregate, marble and recycled materials we offer you the highest quality resin bound paving that is permeable, durable, UV stable, smooth and accessible, easy to maintain and SuDS compliant. Our trade and DIY products all contain the same high quality material and resin that are used on all our approved installations, however they are not covered by our 21 year guarantee.
Extensive Colour Range
Offering a full supply and installation service, the company’s extensive range of products has brought life to projects throughout the UK. The complete SureSet range includes a wide variety of colour and texture options, with natural gravel and crushed stone, marble, and recycled glass, providing almost limitless options for homeowners, landscape architects, developers, and interior designers. Commercial and Residential Installation service SureSet is equally suitable for both new build and refurbishment projects, providing a fully permeable surface which allows water to freely drain through the paving - the rate of permeability depending on the size of aggregate and type of sub-base specified. Providing a permeable surface means that SureSet paving can be used by homeowners without the need for planning permission and save homeowners money when introducing a rainwater water harvesting system.
Commercial case studies
21 Year Guarantee with all installations SureSet Resin Systems provide highly attractive, durable, long-lasting surfaces that require virtually no maintenance. The low energy material is mixed cold on site and floated by skilled installers to deliver a smooth finish, ideal for areas where wheelchairs and pushchairs may be used. Each installation is supplied with a full ...
21 Year Guarantee
Paving products available to Buy online There are many paving products available DIY Kits for small areas, DIY Packs for larger areas such as patios and there are TradePack for those within the industry or have their own tools and equipment to enable them to carry out the work. Sustainable Solution SureSet systems not only provide beautiful and long-lasting surfaces, but also deliver a number of sustainability benefits, particularly with regard to water management. As city and urban areas continue to develop, the amount of hard surfacing inevitably increases – with new roof areas, car parks, driveways and paths all disrupting the natural water cycle and potentially contributing to serious contamination and flooding. The specification of SureSet permeable paving can significantly alleviate many of these problems, allowing pollutants (especially hydrocarbons and heavy metals) to be trapped and filtered by the sub-base, controlling the flow of water into storm drains and helping to stabilise local vegetation by maintaining the flow of water to the roots of trees and plants and preventing excessive and potentially damaging root movement. SureSet also helps lower the heat island effect commonly found in heavily built-up areas, with the water that has passed through the surface eventually evaporating back into the atmosphere and turning into cool air (known as ‘the wicking effect’). Alternatively, this water provides the opportunity for rainwater harvesting, with the potential for water to be collected in underground storage tanks and subsequently recycled. For information about any of the company’s products or its sustainable solutions,
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4.3

Excellent

TrustScore 4.5 out of 5

101 reviews

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Rated 4 out of 5 stars

Repair kit

Easy to order on line and delivered within days. Seemed to have very few stones for the price paid but as a repair kit only perhaps this is understandable.Disposable gloves were missing but overall the kit has done the job required.

November 23, 2020
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Reply from SureSet Resin

We are pleased you are happy with your product and our service.

Rated 4 out of 5 stars

Prompt service

Thankyou for your prompt service with the goods I ordered via your website

November 10, 2020
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Reply from SureSet Resin

You are most welcome, thank you for shopping with us.

Rated 5 out of 5 stars

Excellent Service

I recently needed a DIY Maintenance Kit. Bearing in mind that the driveway was put down by the previous owner of the house and that I wasn't really sure what to order, the team at SureSet could not have been more helpful, courteous and pleasant to deal with. I received the kit very quickly. I cannot praise this company high enough, even responding to emails sent on a Sunday. Well done SureSet, keep it up!!!

October 31, 2020
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Reply from SureSet Resin

Thank you kindly for your feedback, the teamwork hard to provide the best service and advice, we will let them know their efforts haven't gone unmissed.

Rated 1 out of 5 stars

I have sent trade inquiry since five…

I have sent trade inquiry since five days but unanswered. This is very poor response.

October 26, 2020
Unprompted review
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Reply from SureSet Resin

We apologise for any delay, we received the enquiry you made today at 5.15am and will respond to this shortly.

Rated 4 out of 5 stars

Ordered Resin Drive repair kit

Ordered Resin Drive repair kit, they arrived promptly. Had also ordered Alloy edging strip which arrived separately the same day, arrived damaged due to poor packaging. Replacement arrived packaging even worse damaged yet again. Third time lucky arrived promptly in good condition, packaged as it should have been done the first time. Staff at Sureset very helpful.

October 16, 2020
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Reply from SureSet Resin

We are pleased everything arrived on time. We always listen to our customers and have since changed our edging strips packaging to ensure this does not affect future deliveries. Thank you again.

Rated 5 out of 5 stars

Excellent service right from Clifford…

Excellent service right from Clifford Sakyi who gave expert advice through to prompt delivery.
Keith Norris

October 8, 2020
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Reply from SureSet Resin

Thank you for the excellent feedback, we will share this with our teams so they know their efforts haven't gone unnoticed.

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery so really no complaints!

October 3, 2020
Unprompted review
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Reply from SureSet Resin

Brilliant - thank you for your feedback.

Rated 5 out of 5 stars

Border order

Very easy to order online materials arrived in good time

September 14, 2020
Unprompted review
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Reply from SureSet Resin

Excellent feedback, thank you.

Rated 2 out of 5 stars

First shipment packaging open and…

First shipment packaging open and leaking. Second shipment incorrect. Seeking credit with no reply as yet. Customer service friendly with helpful and patient technical advice.

August 7, 2020
Unprompted review
SureSet Resin  logo

Reply from SureSet Resin

We are sorry to hear about the shipment, we will endeavour to work with you to get the this resolved.

Rated 5 out of 5 stars

What a fantastic service we have…

What a fantastic service we have received from Jim. Customer service above and beyond!
Jim helped me match an existing drive resin colour. We can now make repairs to our drive which was put down by a leeds firm several years ago. The original company are no longer trading.
Can’t recommend this gentlemen or the company highly enough.

July 28, 2020
Unprompted review
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Reply from SureSet Resin

Thank you kindly, Jo. We are so pleased you have a newfound trust in resin bound paving. Jim has a huge amount of knowledge and experience in the resin bound paving industry and has worked at SureSet for over 20 years.

Rated 5 out of 5 stars

Excellent product

Excellent product. Follow the provoded instructions to the letter and you'll get the best results. Be sure to work in a good weather window where no rain is forecast. Highly recommended.

July 7, 2020
Unprompted review
SureSet Resin  logo

Reply from SureSet Resin

Thank you for your product feedback.

Rated 5 out of 5 stars

Good Customer Service

I struggled slightly with delivery to a different address than the billing address and they responded very promptly and resolved the issue. Delivery was prompt... I just need to undertake the repair now!

June 29, 2020
Unprompted review
SureSet Resin  logo

Reply from SureSet Resin

We are pleased we were able to help you promptly. We hope the repair went well.

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