Sure Thing! Reviews 

2,106
TrustScore 4.5 out of 5

4.4

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Rated 3 out of 5 stars

Very good initial quote but beware, they will go to great lengths to find a reason to 'amend' your premiums. I am going to the ombudsman with my case and would recommend others do the same. Put a st... See more

Rated 5 out of 5 stars

Quote was over £200 cheaper than my renewal quote. Very easy, seamless exercise, great communication. Just be aware of all the extras, my driver protection cover for the whole of last year with my p... See more

Rated 5 out of 5 stars

Used this company before and when renewing again they came up trumps with a very competitive quote for car insurance. Firm/staff are friendly, efficient and supportive. Advice and guidance on policy a... See more

Rated 5 out of 5 stars

Fabulous Company to do Business with I was dissatisfied with my former Company (Haifax) Been with them for more than 3 years. Changing to Sure Thing, I saved more than 0ne-Third on what Halifax h... See more

Company details

  1. Insurance Agency

Information provided by various external sources

Car Insurance Broker


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.4

All reviews

(2,106)

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Rated 5 out of 5 stars

This is the first time user and very impressed.

This is the first time I have used Sure Thing. Their website is easy to use, their Terms and Conditions easy to understand. They were competitive on price and allowed you to make final additional adjustments to your cover which described in detail what these offered. Quick to answer their phones and helpful staff.

May 23, 2020
Unprompted review
Rated 1 out of 5 stars

Unimpressed with this company

Unimpressed with this company. I had my catalytic converter stolen whilst I was at work the Friday of Easter weekend. I reported the incident STRAIGHT away to out of hours as I was at work . I was told that only a hand full of there garages were open under the current circumstances. I was supposedly booked In with a garage. They told me they hadn’t received my details when I spoke to them and that they’d been closed for 5 weeks. I was then told they wouldn’t be able to repair my car. I was then booked in with another garage. They told me they thought my car had been given to another garage and then I got another call saying they hadn’t received my details. . I’ve now decided to go with a local garage of my own choice but after three days , it’s gone quiet. I’ve been on the phone to them literally every week following the job up, I’ve had no correspondences or anything. This is the first time I’ve had to claim on my insurance and I’m very unimpressed . Admittedly everyone is on lock down which shouldn’t really be an excuse .

May 22, 2020
Unprompted review
Sure Thing! logo

Reply from Sure Thing!

Hi Carl, thanks for taking the time to leave your review and we are sorry to hear there has been some issues following the reporting of your claim. As a broker, we at SureThing! will assist with the initial reporting of the claim and pass the details onto the underwriter of your policy. It is then the underwriter who will process the claim, organise repairs and liaise with any third parties. I would like to arrange for a claims handler to contact you to provide and update regarding your claim. Can you please send your policy details to feedback@surething.co.uk. Kind regards, Mick

Rated 5 out of 5 stars

Insuring was easy I got everything I…

Insuring was easy I got everything I needed and was offered additional insurance on things I didn't know I could get. When I rang customer service to ask questions they couldn't have been any more helpful. I'm pretty sure the insurance cover I now have is a SURE THING.

May 21, 2020
Unprompted review
Rated 5 out of 5 stars

Great service and an even greater price…

Great service and an even greater price . couldn't be any happier with the service i have received and the people i have spoke to with any issues i have had have been some of the most helpful i have come across in a long time. Did all they could to help me out even during these difficult time. 5 star is must for this company and couldn't recommend enough

May 21, 2020
Unprompted review
Rated 5 out of 5 stars

Be sure to insure with Sure Thing!

Used this company before and when renewing again they came up trumps with a very competitive quote for car insurance. Firm/staff are friendly, efficient and supportive. Advice and guidance on policy and payments was clear and concise. Would recommend if this pops up on your insurance quotes to give them a try.

May 20, 2020
Unprompted review
Rated 4 out of 5 stars

Disappointed

I had a email about an excess policy to insure in the event of a accident. If I insured I wouldn't lose my excess. It was a 25% off deal. I tried to purchase never managed this. Not seen the offer since

May 20, 2020
Unprompted review

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