Surex's online portal was very easy to use and is definitely industry leading. I was contacted immediately by an Alberta-based advisor (Frank) who was amazing to work with the whole way through. Other... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Ive been with surex for almost 2 years and I have to say my insurance broker Jessica Baracetti" has been the most amazing person I could have ever dealt with! She is professional,efficient, quick and... See more
Company replied
Awesome experience! I made an initial inquiry regarding online Auto & home insurance quotes and was lucky enough to connect with Erich R. Through out the 2-3 week process he made himself available... See more
Company replied
I dealt with Jennifer De Paola and she was upfront and honest. She walked me through the entire process and what to expect. She explained all the options and answered all (and there were many) questio... See more
Company replied
Company details
- #1 of 6 best companies in Auto Insurance Agency
- #2 of 3 best companies in Business Insurance Company
- #2 of 2 best companies in Commercial Insurance Company
- #1 of 6 best companies in Home Insurance Agency
- #5 of 5 best companies in Insurance Broker
About Surex.com
Written by the company
We are an online Insurance Marketplace™, we have over 10 of Canada's Top Insurance Providers all working with us to help you find the best coverage at the best rate. No generic call centers, just good advice when you need it. A place to Compare, Shop, and Buy all online and with a trusted Insurance Advisor there to help at any time.
Start a quote today!
Get an Auto Insurance Quote
Find Home Insurance
Surex Insurance - We are Canada's Top Insurance Marketplace. We help you shop, compare and buy insurance all online.
Written by the company
- Compare, Shop and Buy all Online! We believe more choices = more savings!
- We have over 5000 reviews with an average rating of 4.9! All these great reviews can't be wrong. We work with you to find the best coverage at the best rates.
Surex - Canada's #1 Insurance Marketplace
We work with over 10 of Canada's Top Insurance Carriers to save You Time and Money! Also we pair you with a Dedicated Insurance Advisor who is your go to person every time you need something!
No extra fees to work with us, we keep things simple, work on your time, and save you money.
Contact info
130 South Centre Street, T0K 1J0, Magrath, Canada
- 8552426612
- reviews@surex.com
- surex.com
4.5
Excellent
8K reviews
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I'm not familiar with your company
I'm not familiar with your company. All I know is that you've been increasing our rates often.
December 15, 2025
Reply from Surex.com
Hi Herminia,
Thank you for taking the time to share your review. We are currently your broker for both your condo and auto insurance, and we understand that rate increases can be frustrating.
At renewal, we will review your policies and explore whether there are more competitive options available. I will also have your insurance advisor reach out to you directly to discuss this further.
Thank you for your continued trust in us.
My agent Ben Bennett was very helpful…
My agent Ben Bennett was very helpful and courteous everytime we spoke
December 15, 2025
Reply from Surex.com
We're happy to hear that Ben was helpful and courteous during your interactions. We appreciate your positive feedback!
Excellent service!
My experience with Surex and the team at Ridge Insurance in Raymond, AB is always excellent. Fast responses with the right information makes it easy to do business with them.
December 15, 2025
Reply from Surex.com
We're happy to hear that your experience was excellent! It's great to know our fast responses and accurate information made doing business easy for you. Thank you for your feedback.
I was notified several times so that my…
I was notified several times so that my insurance issue was not overlooked.
Lora
December 15, 2025
Reply from Surex.com
We're happy to hear that our team's diligence helped resolve your insurance matters. Thank you for your positive feedback; we appreciate it greatly.
I had a problem with Surex until Kari…
I had a problem with Surex until Kari Mackenzie took over my account and straightened everything out. It took many emails and am very satisfied now.
December 15, 2025
Reply from Surex.com
We appreciate your feedback and are so glad things were resolved.
Reply from Surex.com
Hello Thuy,
Thank you for your review! As your brokerage, we’re always looking for ways to help you save more. When your policy comes up for renewal, we’ll gladly review your options again to see if there are better rates available in the market.
Feel free to reach out at renewal—we’d be happy to assist!
Reply from Surex.com
Thanks for the 4-star rating!
We have a good policy they gave us for…
We have a good policy they gave us for our house insurance and the service has always been top notch.
December 15, 2025
Reply from Surex.com
We're happy to hear that you've had a great experience with our home insurance policy and service. Thank you for your positive feedback!
Reply from Surex.com
We appreciate your kind words regarding our customer service; we are so happy to hear that you had a great experience.
Good service.
Returns phone calls quickly. Answers all questions. My insurance renews yearly. They send the renewal papers well in advance so one can go over the coverage and make any changes.
I’ve never had a claim so I can’t advise on that.
December 15, 2025
Reply from Surex.com
We're happy to hear that our prompt phone responses and thorough answers have been helpful. We appreciate your feedback regarding our renewal process. Thank you for sharing your experience!
Everything so far is great except…
Everything so far is great except sometimes it is hard to get ahold of my agent.
December 15, 2025
I asked questions they gave me answers…
I asked questions they gave me answers was all quick thank you .
December 15, 2025
Reply from Surex.com
Thank you for the 5-star rating. We appreciate your support!
I had a fraud issue on my visa and had…
I had a fraud issue on my visa and had to obtain a new one. I forgot to change the visa information for payment. I was busy with work and wasn't checking my secondary email and was notified by mail when it was too late that they discontinued the house insurance. I would have expected a call or something, a text before shutting down insurance. I was very discouraged and disappointed and I couldn't get in contact to get it reestablished asap so I called another company to get it asap with another company. I will be looking to change the car insurance in the future I was without insurance without validating that I was not paying.
December 15, 2025
Reply from Surex.com
Hello Gail,
Thank you for your review and for bringing this to our attention. We’re sorry to hear about your experience and understand how disappointing this must have been.
We can see that we reached out by email, but unfortunately, by the time you called, the deadline had passed and the policy was already cancelled. We’d like to work with you to create a communication plan that better meets your needs going forward.
Your advisor will be reaching out shortly to discuss this with you.
Thank you!
Kirsty has always been easy to talk to…
Kirsty has always been easy to talk to and she helped me lower my insurance and explained alot to me on the phone she's been a great help
December 15, 2025
Reply from Surex.com
It's great to hear how Kirsty helped explain your insurance options and lower your costs. Thanks for your feedback!
They have the coverage I need at an…
They have the coverage I need at an affordable price.
December 15, 2025
Reply from Surex.com
We're happy to hear that our coverage meets your needs at a price that works for you. Thank you for your feedback!
Have great coverage and no issues as yet
December 15, 2025
Reply from Surex.com
We're happy to hear that you are having a great experience with our coverage. Thank you for your feedback!
My rep got me a fair price after I…
My rep got me a fair price after I complained about the 20% or more increase. Would be nice if my rep call me with a fair price without having to complain.
December 15, 2025
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