Surfdome Reviews 

I bought a hydro flask and never received a confirmation order despite being charger on my account. I emailed them many times and have received no word back. This is a SCAM, do not purchase from this website

I ordered a surf skate yesterday. My money was charged but there is no any updated on my account!!! NO order no. provided!, No confirmation email provided!. I wrote them an email, hope to hearing from them soon.

Terrible terrible experience.
Bought 2 surfboard as a guest, without logging in but completed all the text fields and authorised credit card payment.
The order confirmation email never came. When I reached out to CS, they say they cannot locate my order, asked me to provide more information on the purchase and transaction record.
After more than 1 week, CS came back and said, oh we are terribly sorry, we can’t find your order… blah blah
No solution was provided, no help no nothing!! It is a scam!!

I demanded to speak to finance or a CS manager, nothing happened.

Tried calling CS hotline during office hours, got through the fist time only to get hung up on. Second time waited for 1 hour 12 mins without anyone picking up (I was in position number one for 30mins plus). These calls are long distance call, cost €0.5 per minute!!!! An absolute waste of time and money!!!

If I could give less than 1 star I would. I paid extra for overnight delivery for boots as I'm a Watersports instructor and needed them ASAP so I could work and earn money.
The boots Never arrived. I spent hours chasing surfdome could never get through, sent many many emails, spent hours chasing DPD and noone knew where the boots were. They cost almost €100. When I did finally get through to speak to someone they kept me on hold for 30 minutes, and then told me they'd given me a refund which would clear in 3 workings days. It's now the 4th day, I've again sent many emails requesting an update and have been completely IGNORED.
So no refund and no boots and now €200 out of pocket because I had to buy another pair for work.
How anyone can run a business this way is beyond me. Absolutely shocked. Its like noone works here at all, it's a ghost company who will take your money and not give you what you paid for. And when you need help there's noone around to help you.
Very frustrating and I'm very upset about the whole ordeal. Never ever order from this cowboy company again!

I ordered a pair of boots immediately realising the size I had ordered was wrong .. I emailed the company immediately only to receive an email 2 days later saying it was too late to change the order .. ridiculous. Masked as an onshore Australian supplier with a .au website .. just a farce.

Bought a suitcase from Surfdome £124.99 + vat £149.99 and I have now received another invoice from parcel force of £42.00!! VAT?
I was about to by a £300.00 snow jacket so not sure I will now if it incurred a extra invoice !
order number
8674454

Got on well with surfdome have used them a few times over the years. Their stock is limited at times on some items but have a great range. The last time I used them in January the items were delivered within a week. There was a few items to be sent back the returns policy is straight forward but it took about 3 weeks from the time it was dropped off to it got to surfdome using parcel connect who are poor. But when surfdome had received the items back I got an email about the returns and 2 day later my account was credited. Surfdome is good to deal with they should get a different courier service because parcel connect are rubbish. I will be using surfdome again.

Ordered a number of items in mid/late january on which i had to pay import duty. paid the import duty was then contacted by DHL to say the package was actually empty when it arrived.

after trying to get in contact via the website, email and instagram, when i finally got a response i was told that it may take 72 business hours to respond.....

.......i'm sorry but nearly two full weeks to respond is simply ridiculous. I'm not expecting the matter to be resolved instantaneously, but that is an unreasonable amount of time to have to wait. Surely it does not take that long to contact DHL and find out where the problem was. Unfortunately I now am presuming there will be even further complications if i have to get the import duties refunded (I am not getting stuck with paying these for items i havent received or paying twice if replacement items are sent). Not to mention by the time i will actually receive my stuff, the need for the main item i ordered will be out of season for this year

i have previously ordered a number of times from surfdome and it has always been relatively smooth, but this is appalling and i wont be ordering again

Ordered (number 8472361) a pair of snowboard bindings which ended up being too small for a wide board. Returned the pair completely unused, tags and plastic intact, and ordered a larger pair of the same brand. Shipping was fast, but it has been over 3 weeks now without any update on my return and refund, other than that it is “in transit to our local hub.” This has been VERY frustrating, and as others have said here, I have been unable to reach customer service via phone.

Awful experience. Purchased ski's which included bindings (bindings did not arrive with ski's). Attempted to contact through the number and have been hold for an extended period of time. Additionally, have attempted to email and no response. I would like to be my bindings as this is an expensive purchase.
Order Number: 8516423

Paid extra for express postage and item still not here 5 days later. No way to actually contact the company to sort the problem out. Incredibly poor service.

I was sent the wrong item. Filled out a return form and had to pay return postage. Fortunately I placed the order through Paypal but Surfdome did not refund me my full payment. Please be aware that Surfdome.ie is only a website for a British company and are only an office space in Ireland. Mail order only. Their help line is also an answering machine with no person on the other end to handle your queries. Buyer avoid at all cost

I was sent the wrong size of an item I ordered for a christmas present. Have been trying to get a refund for 7 weeks and still haven't had any return labels sent. Sent multiple emails chasing. Awful customer service.

The worst online shopping experience. Order 8348854. They do not care whether you get your order or not. After 38 days waiting and numerous emails. They turn around and say cant ship your order.

Order no- 8388279

After contacting twice via messages and hearing nothing I am getting concerned that I won't see my refund for the item that was returned at the start of January. Would appreciate greatly some form of contact with regards to this. It has put me off placing any further orders based on the length of time it has taken and the lack of contact- such a shame that company's are able to hold on to a customers money for so long once they are in receipt of the returned item. Such poor customer service.

Still waiting to be contacted regarding my complaint below, 3 days later...

Order number: 8408925

Thanks, Gareth

Order Number 8432690

The complete wrong items sent, wrong size also, no paperwork in the box. Emailed and no reply, currently on hold for 45 minutes with no sign of it actually going to be answered.

Just want to products I actually ordered or a refund asap. They've fleeced me out of 51.68 GBP

Avoid at all costs, wish I'd checked these results before ordering

Received my order in good time but received the wrong size. I have emailed 3 times over the past week with supporting documentation but still no reply. This seems to be the only way in which people are getting replies. I would like this resolved as soon as possible. Wish I read the reviews here first.

Order number: 8408925

Update - 2 days later, still waiting to be contacted. Order number above.

Update - 3 days later, still waiting to be contacted.

I’ve already sent 2 e-mails regarding my return but no reply so far, so I’m trying it here. My return was delivered at the hub on the 6th of January. Please process the refund. Order number: 8312187

Order No: 7879882

Surfdome received return on the 26th of November and still awaiting a refund. I have called multiple times and sent dozen of emails with no response. Can someone get in touch and let me know what is happening please?
Thanks,
Daniel
Order No: 7879882