Surrey & London Roofing Specialists Reviews 

85
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Roof replacement— Ben was excellent at explaining and showing evidence of what needed doing. His team were very professional and executed the works brilliantly. Very happy with the service!

Rated 5 out of 5 stars

Ben was very knowledgeable, made good recommendations and sourced materials/scaffolding very quickly. His team are very professional and highly skilled. Ben would update us regularly on next steps and... See more

Rated 5 out of 5 stars

The dome window on our roof came loose in storm Eunice and looked like it would blow away. We called Surrey & London Roofing, Ben came around straight from completing another emergency call out, gav... See more

Rated 5 out of 5 stars

Peter Compton 4:00 PM (0 minutes ago) to me With Storm Ciaran raging Surrey And London Roofing arrived within an hour of calling them and were immediately on the roof locating the problem. Clear... See more

Company details

  1. Construction & Manufacturing

Information provided by various external sources

Being in the industry for over 25 years means that we have had time to establish ourselves as a reliable and trusted company for the local area. We have done this through our use of the highest quality materials and tools, allowing us to provide the high quality finish you have come to expect from us. When we begin our time together we will start with a sit down with yourselves, running through what you are expecting from the roof and the style which you want to achieve. Our team will then go about measuring and preparing the work area, organizing all of the materials we will need to carry out the project. During construction we work around you, causing as little impact to your daily life as possible. If you are interested in any of our service or just want some advice please get in touch. Or if you are after a free no-obligation quote, call us and arrange a meeting for us to evaluate your property. Big Enough To Cope, Small Enough To Care


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

85 reviews

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4.6

All reviews

(85)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional service

Ben and his team were very professional. Kept me updated of what was required by way of photos. Advised me of all cost options before proceeding.
Would have no hesitation in recommending.

January 17, 2022
Unprompted review
Rated 4 out of 5 stars

Leak fixed!

Prompt, polite & explained what needed to be done without being patronising. Fixed our leak straight away. Slightly more expensive than expected but it was a day or 2 before Xmas & the job was done promptly & successfully. Would definitely recommend.

January 5, 2022
Unprompted review
Rated 5 out of 5 stars

I got a quick reply from Ben

I got a quick reply from Ben, his team came round to review the job and gave advice on what was needed to rectify issues with my gutters & soffets. He was open and honest and didnt want me to waste money just clearing gutters which is what I intially thought was required. He made suggestions as to the next steps which gave me confidence.

December 8, 2021
Unprompted review
Rated 5 out of 5 stars

Quality work & offered options

Ben & his team were excellent. They assessed my roof, took pictures & videos to show where areas needed remediation, they provided options (and recommended the cost effective options rather than the most expensive ones), work conducted was very good and were very neat and tidy. Would thoroughly recommend.

December 3, 2021
Unprompted review
Rated 5 out of 5 stars

Very friendly and helpful team

Very friendly and helpful team, gave us a lot of time to talk through the options and explain the issue. Work completed to a high standard and tidied up well

November 22, 2021
Unprompted review
Rated 5 out of 5 stars

Would use again

Ben turned up when he said he would and as I was out at work managed to keep me informed throughout the job, of what was wrong, what he could and how much it would be, all with pictures too. Great serviceand he was extremely helpful, would definitely use Ben and his team again.

October 29, 2021
Unprompted review
Rated 5 out of 5 stars

New roof completed in good time by…

New roof completed in good time by Ben’s capable and courteous team. Ben took lots of photos and videos of the old roof so we could see where the real problems were and he talked us through all the options. Highly recommended.

October 26, 2021
Unprompted review
Rated 1 out of 5 stars

Not a wholly satisfactory experience…

Not a wholly satisfactory experience with Surrey and London.
I contacted them to ask for a quote to repair a leaking roof following the recent rain, and because I mentioned insurance might be involved they quoted £350 just for an insurance report.
This is completely unjustifiable, even if the insurer was not to accept the claim we would still be looking for a quote for the work to be done, and if they were as professional as they claim, and the quote reasonable I would have been more than happy to engage their services.

August 10, 2021
Unprompted review
Rated 5 out of 5 stars

Competent, and honest company

Competent and honest company. Knowledgeable and experienced. Have employed three times with excellent results. Knows what needs doing and does it. Good family run business and team. Highly recommend to anyone in need of anything to do with roofing.

August 3, 2021
Unprompted review
Rated 5 out of 5 stars

Went out of their way to help

Could not recommend Ben and the team more. While working across the road they spotted an issue with our roof and knocked on the door to let us know. We asked if they could help out and they quickly rectified with no fuss at all. Also very considerate with us working from home. Adam, Battersea

July 1, 2021
Unprompted review
Rated 5 out of 5 stars

SE London roof works

We had a neglected roof that needed repairing. Ben was very responsive in arranging the works and on hand throughout to answer any questions we had. Would highly recommend

June 7, 2021
Unprompted review
Rated 5 out of 5 stars

Urgent need to repair bay window roof

We had an urgent need to repair our bay window roof as we had scaffolding due to be taken down in days. Ben sent his team round immediately and quoted within the hour. He provided sound advice based on our need / budget and made an excellent recommendation. He had his team round the next day and it was fixed within 48 hrs. Great friendly service with an excellent quality result. Couldn't be happier.
Thanks Ben and team.

May 3, 2021
Unprompted review
Rated 1 out of 5 stars

Unprofessional No Start Reviewed

1st contacted Ben mid Feb 2021

SURREY LONDON ROOFING SPECIALISTS LTD
Do not behave in the professional manner an average person would expect.
Why put yourself on a professional website (such as Trustpilot) when your initial contact with
People is very poor: Request that people upload photos and waste their time by then not responding. This is wholly rude & unprofessional Ben. The potential client (me) then tries to chase up what's going on. I get told you caught me half way up a ladder. THAT'S IT: That was his response and nothing more.

March 14, 2021
Unprompted review
Rated 5 out of 5 stars

Professional and responsive

We found Ben on Trustatrader, and he was very responsive. We were after a roof inspection and quote for potential works on a property we were purchasing. He was able to get in quickly, and then followed up with an phone call and written quote that was easy to understand. He has since helped us with further discussions with the seller with other quotes they received, helping us with our negotiations.

March 10, 2021
Unprompted review
Rated 5 out of 5 stars

Definitely 5 stars

As a property landlord and homeowner, over the years of all the tradesmen I have dealt with I have to say Ben is the best I've experienced. I've just been up on my new roof and I can say the finish is excellent, there's been real care taken with the work - and competitively priced too. Ben has worked hard to keep costs down and think creatively about working around problems. Always keeping me well informed throughout the work, providing me with photos and showing me the work as it progressed. My roof had to be completed in February (one of the wettest on record) and Ben worked around some very difficult conditions to complete the work as quick as possible but also ensure my house was fully weather proof at all times. Ben combines an elusive mix of easy going likeability with total professionalism. What's more is the whole of his team have adopted this attitude and it was a pleasure to have them working on my house.

March 25, 2020
Unprompted review

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