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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers had a great experience with this company. Customers consistently praise the platform for its ease of use, intuitive design, and helpful features, making it ideal for beginners and academic projects alike. Many appreciate the efficient customer service, quick response times, and the staff's positive and professional approach. However, some people were dissatisfied with certain limitations, such as image compression issues and the inability to restore deleted answers within the free response limit. A few users also mentioned the absence of specific features like conditional questions or bot prevention.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the platform's completeness, power, and wide... See more

Website

Consumers find the website to be positive, highlighting its simplicity, clarity, and intuitive design for... See more

Customer service

Users describe positive interactions with customer service. Many customers appreciate the professional, kind,... See more

Response time

People report positive experiences with response time. Customers consistently praise the quick and efficient... See more

Staff

Customers had positive experiences with staff. Reviewers frequently mentioned the kindness and helpfulness of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Survio is that kind of platform that really is the best for beginners. It's easy to understand and when there is a problem, the customer support will help you right away. The questionnaire evaluation... See more

Rated 4 out of 5 stars

I’m currently using Survio for a school project. The design is great, it offers many useful options, and it’s really easy to use. However, I was quite disappointed with the photo quality. My research... See more

Rated 4 out of 5 stars

The platform is easy to use and the customer service easy to reach and very responsive. What was missing is a feature that makes the survey harder for bots to enter.

Rated 4 out of 5 stars

The user interface is very nicely designed, the skip to question based on answer logic is great unfortunately when you are designing a survey and want to validate a participants based on first yes or... See more


Company details

  1. Business and IT Consulting Agency

Information provided by various external sources

Survio is an international and next generation survey software.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 80% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Excellent Platform for Professional Surveys and Business Use

I have used Survio for several years with great satisfaction. The platform is very complete, powerful, and offers a wide range of possibilities.
I personally used it for business purposes and always had a very positive experience. Congratulations to the Survio team for creating such a high-quality product and maintaining a professional customer-oriented approach.
I can honestly only recommend it.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

The perfect survey tool

The perfect survey tool — especially for thesis research!
Survio.com was an absolute lifesaver when I needed to create a questionnaire for my bachelor's thesis. Setting everything up took just a few minutes — I picked a template, customized the questions, and shared the link with respondents right away.
What I loved most were the clear visual reports and automatic data analysis. The results appeared in well-organized charts that I could use directly in my thesis, without spending hours on manual processing in Excel. The easy export to PDF and spreadsheets was a great bonus on top of that.
The interface is clean, intuitive, and doesn't overwhelm you with unnecessary features — you just launch your survey and go. For any student needing to conduct primary research quickly and professionally, Survio is an easy recommendation. Five stars without hesitation!

May 14, 2026
Unprompted review
Rated 1 out of 5 stars

OK for surveys, but keeps charging you after after downgrade

I don't like that when I downgraded my subscription, Survio automatically upgraded it when they sent their invoice. They automatically take the money from my card, and I can't stop them. I've talked to support, and they tell me they do not offer to downgrade the tier, but they do it on their webpage, which is wildly misleading. I have now downgraded the tier 3 times, and twice they have upgraded it and billed me for new months that I have not ordered. They tell me this is by design, and that they don't offer refunds.

May 12, 2026
Unprompted review
Survio.com logo

Reply from Survio.com

Hi,

Thank you for your feedback. However, your experience does not align with how our subscription system works or what our Terms and Conditions clearly state.

Let's address your concerns:

"When I downgraded my subscription, Survio automatically upgraded it when they sent their invoice"

Our Terms state that subscriptions automatically renew each period until you actively cancel (not downgrade). Downgrading to a lower plan is a tier change—it does not cancel your subscription. Your account would have continued on auto-renewal at the new tier. If you intended to stop all charges, you needed to cancel the subscription entirely in your "My Account" section under Administration, not just change the plan tier.

"They automatically take the money from my card, and I can't stop them"

This is precisely how subscriptions work. Section 5.3 of our Terms states: "we'll automatically charge you the applicable amount using the payment method you have on file." To prevent future charges, you must cancel your subscription—which you can do anytime in your account administration. Once cancelled, billing stops immediately.

"Support told me they don't offer refunds"

Support is correct. Our Terms explicitly state: "Survio will not refund any amount nor grant any credit for contracts that are cancelled before reaching their end date." Refunds are only available in specific cases (first 14 days with no premium features used, duplicate orders, or product non-delivery). Cancelling mid-period does not qualify.

Summary:

The charges you describe are a direct result of how recurring subscriptions operate, which you agreed to when you purchased. Auto-renewal, cancellation via your account settings, and refund restrictions are all outlined in our Terms and Conditions. If you wish to review the specific transactions on your account, please contact our Customer Support with your invoice numbers—they can clarify what occurred and ensure your subscription is now properly cancelled.

Rated 5 out of 5 stars

Really good customer support!

My experience with the customer support was excellent! I couldn't see the answers of my survey. They answered so quickly, were very kind and polite and solved my problem in minutes.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

For me, it’s a great tool that genuinely helped me, so I definitely recommend it.

I’ve had a really good experience with Survio. I needed to quickly create a questionnaire for my bachelor’s thesis, and I managed it without any problems. The platform is simple, clear, and intuitive, and it allows you to create professional surveys quickly even without prior experience. I also liked that there are many templates available and that it offers a wide range of options for analyzing results.
Additionally, the customer support was very kind and helpful, which is not something you see every day.
For me, it’s a great tool that genuinely helped me, so I definitely recommend it.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

100% recommend

I’m really happy with Survio. It’s super easy to use and has a lot of cool options when creating surveys. I also like all the different themes and templates you can choose from – it makes everything look more interesting and professional without much effort. Overall, I’m satisfied with how it works and I enjoy using it.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

We are using Survio for more than 5…

We are using Survio for more than 5 years and we are very satisfied with it! The features are getting better and better years by years. If we had any problems, the customer service would always handle our cases very fast. We happily recommend it for every type of enterprises😊

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

I have been using Survio for my thesis…

I have been using Survio for my thesis research, and it has been an excellent tool. The platform is intuitive, easy to use, and makes data collection and analysis very efficient. It has significantly helped me with organizing my research and working with survey results. I highly recommend it to anyone working on academic projects or research.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use and saves time

I used Survio while working on my master’s thesis to collect and analyze questionnaire data. The platform has a clear and user-friendly interface, which made it easy to create the survey and manage responses.
What helped me the most was the automatic analysis of the results. Survio quickly turned the responses into clear graphs and summaries, which made the data much easier to understand.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service!

It’s a very useful service for students with many good functions. Thanks to Survio, I will be succesful in my journey and I’m planning to use it in my next studies. Thank you. :)

February 25, 2026
Unprompted review
Rated 3 out of 5 stars

Free platform- but for a good survey result, you need to pay

This service is in general nice and good structured for small surveys, although you need be aware of deleating answears (not restorable) and to evalute your survey, you need to pay.. (for example for excel).

The colection limit of free answears is 50, which is actually nothing, if you need to do it for a presentation.

But in general, the tools are quite good to understand and easy to use. You can also use a QR-Code, print the survey or send a link to get your survey in the world.

February 16, 2026
Unprompted review
Survio.com logo

Reply from Survio.com

Hello,

Thanks for the feedback — we’ll clarify a few points.

Free vs. paid features: Our T&C state that some parts of the service are available only with a fee (“Premium Services”). The Terms explicitly list downloading data (e.g., XLS/Excel) and increasing the respondent limit as examples of Premium Services.

Deleting / restoring data: Due to the logic of the response collection, the deleted responses must be counted as collected even after their deletion due to the response collection limit.

50 responses collection: Starting from March 2026, we will be raising all of our Free plan and paid subscription response collection limits so our users can collect and analyze more data. We believe this change will be great enhancement for all of our Survio users.

Rated 2 out of 5 stars

Do not delete answers

This service have a very cute and modern design, BUT be aware that if you decide to delete some of the answers you've collected the system will count them in your limit of free answers (50) and won't let you restore them.

I think that is the huge issue, cause if you do it you have no chance to use them and the number of answers still counts as if you you used it.

January 1, 2026
Unprompted review
Survio.com logo

Reply from Survio.com

Hello,

thank you for your feedback, let me explain the matter.

The free plan limit (50) counts completed submissions, not just the responses you currently keep visible. Once a respondent finishes and submits the survey, that submission has already used capacity from the monthly limit—so even if you delete it later, it can’t “free up” a slot. This follows the core logic of a response-based limit: the system must count every completed submission that was collected during the period, otherwise the limit could be bypassed simply by deleting responses.

Rated 4 out of 5 stars

Happy to use it again!

Survio has many features and is really easy to use. Thank you very much for being a loyal companion for my school project — happy to use it again!

January 7, 2026
Unprompted review

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