While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers had a great experience with this company. Customers consistently praise the platform for its ease of use, intuitive design, and helpful features, making it ideal for beginners and academic projects alike. Many appreciate the efficient customer service, quick response times, and the staff's positive and professional approach. However, some people were dissatisfied with certain limitations, such as image compression issues and the inability to restore deleted answers within the free response limit. A few users also mentioned the absence of specific features like conditional questions or bot prevention.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the platform's completeness, power, and wide... See more

Website

Consumers find the website to be positive, highlighting its simplicity, clarity, and intuitive design for... See more

Customer service

Users describe positive interactions with customer service. Many customers appreciate the professional, kind,... See more

Response time

People report positive experiences with response time. Customers consistently praise the quick and efficient... See more

Staff

Customers had positive experiences with staff. Reviewers frequently mentioned the kindness and helpfulness of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Survio is that kind of platform that really is the best for beginners. It's easy to understand and when there is a problem, the customer support will help you right away. The questionnaire evaluation... See more

Rated 4 out of 5 stars

I’m currently using Survio for a school project. The design is great, it offers many useful options, and it’s really easy to use. However, I was quite disappointed with the photo quality. My research... See more

Rated 4 out of 5 stars

The platform is easy to use and the customer service easy to reach and very responsive. What was missing is a feature that makes the survey harder for bots to enter.

Rated 4 out of 5 stars

The user interface is very nicely designed, the skip to question based on answer logic is great unfortunately when you are designing a survey and want to validate a participants based on first yes or... See more


Company details

  1. Business and IT Consulting Agency

Information provided by various external sources

Survio is an international and next generation survey software.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Sent out scam email

April 6, 2024
Unprompted review
Survio.com logo

Reply from Survio.com

Hi,

We strive to delete all scam accounts misusing the Survio-brand and it would surely help if you shared some detailed information about the issue at hand rather than sharing one-line review such as this one on Trustpilot. Please get in touch with our customer care to clarify the issue.

Regards,
Survio team

Rated 1 out of 5 stars

Student discounts and controversial practices

To start with, I found survio to be helpful in building my questionnaire. It is very user friendly and of course one needs some kind of upgrade to be able to collect a sufficient number of responses. So as a student I asked for a two months discount for my research and got a code, nevertheless it was only for one month. Needless to say I was quite surprised the second month I was charged full and as a student it is quite a budget, since working on a quantitative research brings in other expenses, like for statistical programs, language corrections etc. What is important, I was promised something and got half of it only. So I complained. Oh dear, I should not have done that! Got a quite an arrogant answer from a CS with a screenshot of last email they sent me telling me then can't reapply discounts once it was granted (guess they do this often). Being so keen on their transparency they also fail to mention that there is a condition to get this discount - you have to write a review before you even get the discount and upgrade. Ofc I made a positive review! My question - had I made a negative one, would I still get the discount? Not sure. This practice is very controversial, to say the least. Working in SD I know that even though ofc it offers great services the option of discount is still way up price and so the next argument of the CS that they need to stay afloat to offer good quality services is just a bunch of nonsense. So my feelings? In need of better customer service and also they should get rid of the practice of collecting good reviews before granting discounts to students that are in need of them..... that is all. As I said, I like the tool, there were some issues with contingency tables and also the graphs are not ideal (not showing values in lower percentage proportions).. but still I was happy to use it. Nevertheless, the practices used and customer service have absolutely turned this experience upside down.

March 12, 2024
Unprompted review
Rated 1 out of 5 stars

I thought this website is genuine not…

I thought this survio website is genuine not till now. Very bad website just like other survey websites. Very shameful thing. Giving you fake hope here and there. How to no a fake website. They will be in control of the amount you can make before you cash out. Wast of time . 😡😡😡😡😡😡😡😡😡😡this website remains fake . Doesn’t worth your time please. Survio.com is fake . Don’t waste your time on this website . . Survio.com already know there are scam . Having constant limited number of people who will participate in there so called survey especially when you get to some certain amount of money, make them pure fake . Having access to the amount you must make before you can withdraw from there website. Shows that they are pure scam.

February 17, 2024
Unprompted review
Survio.com logo

Reply from Survio.com

Hello.
In your original review, which you have now edited, you criticized a company named Surveeo. Survio has never, and will not, offer money to complete surveys. You've written a review for a completely different company.

Rated 5 out of 5 stars

Great tool!!

Survio simplifies survey creation with its user-friendly interface, versatile features, and reliable data analysis. The intuitive design and drag-and-drop functionality make creating surveys effortless. With comprehensive reports and real-time tracking, Survio empowers users to gain valuable insights easily. Data security measures and responsive customer support enhance the overall experience. Survio is a must-have tool for effortless and impactful surveys.

May 29, 2023
Unprompted review
Rated 4 out of 5 stars

Simplicity but a high price

Simple and pleasant questionnaire creation and very fast support. Unfortunately, the whole experience is somewhat spoiled by the exorbitant price for the given valid one, which is so decisive for students.

March 24, 2023
Unprompted review
Survio.com logo

Reply from Survio.com

Hello,

thank you very much for taking the time to write a review. We really appreciate your opinion.

Have a nice day!
Your Survio Team

Rated 4 out of 5 stars

Easy tool for Students and Beginners! I like Survio!

I think survio is very good and easy to use for beginners and students which are writing their bachelor or master thesis and need datas and a questionnaire. The Data Export to Excel is also easy, so it saves much time. :) I swiched to survio from Lime Survey and I am happy with survio!

November 1, 2022
Unprompted review
Survio.com logo

Reply from Survio.com

Hello,

thank you very much for taking the time to write a review. We are happy, we could help you with yout project and we are really happy, you are satisfied with Survio :).

Have a wonderful day.
Your Survio Team

Rated 4 out of 5 stars

Review as a student user

I chose Survio to create a questionnaire for my graduate thesis. I appreciate the simplicity and speed of preparing the questionnaire. What I miss is support from survio and the possibility of a subscription for only one month for a more friendly student price when usually a student only uses the service once and does not need the premium version.

October 11, 2022
Unprompted review
Survio.com logo

Reply from Survio.com

Hello,

thank you very much for taking the time to write a review. :) I would like to mention that we do offer monthly plans and also a student discount.

You can anytime contact us at support@survio.com so we can assist with your questions.

Have a nice day!
Your Survio Team

Rated 1 out of 5 stars

Pay for spam answers...

Very bad experience with that tool. I paid for the plan with 1000 answers. Some bot started to multiple answers, support said its my fault, and they cant help me with that, no caphta or another possibility to stop it.

I bought another 1500 answers, but my survey was still blocked and support shoukd to repair it manualy, I was waiting for half day to repair, so I created another account (and I paid for it) and duplicated survey because they couldnt repair first one). Support in answers wrote: "I am honestly not sure, what is wrong :)" ????!!!!

Are you serious?

Before I bought this tool I asked them its possible to block duplicate answers, they confirmed but... yeah I got 2503 answers and only about 800 was true, rest it was spam.

September 29, 2022
Unprompted review
Survio.com logo

Reply from Survio.com

Hi.
I am sorry to hear about this experience, and I would like to investigate it.
Can you please send an e-mail to our support (support[at] survio(dot)com) with reference to this review so that I can have a look?
Thank you.

Even Hofmann
Chief Customer Officer
Survio

Rated 1 out of 5 stars

FOR THAT PRICE...

For that price, shouldn't the extra pieces be included with the vacuum?
kRs 143

September 14, 2022
Unprompted review
Survio.com logo

Reply from Survio.com

Dear Kimberlee Sherman,

thank you for your review. It seems, that it is not relevant to our service :)

Have a pleasant day
Survio Customer Care Team

Rated 5 out of 5 stars

My experience with the survio was love…

My experience with the survio was love at first sight, because of the reports, so we are looking to buy for college in Rio de Janeiro, Brazil

August 17, 2022
Unprompted review
Survio.com logo

Reply from Survio.com

Hello,

thank you for your feedback. It makes us happy that Survio can help you with your support. It is inspiring for us to hear any kind of feedback so we get to know the needs of our clients.

Have a wonderful day.
Your Survio Team

Rated 5 out of 5 stars

An all-in-one solution to create…

An all-in-one solution to create engaging surveys quickly and easily.
Super website to create and share surveys of any kind (closed and/or open questions, evaluation in bar chart, column chart etc.) quickly and easily. Surveys can be shared using a QR code and/or a link. Users can then participate in the survey immediately and easily. The website is very well designed and structured. The survey tools are so self-explanatory that you can immediately start creating the survey.

August 10, 2022
Unprompted review
Survio.com logo

Reply from Survio.com

Hello,

thank you very much for taking the time to write a review. We really appreciate your opinion and we are really happy, you are satisfied with Survio :).

Have a wonderful day.
Your Survio Team

Rated 4 out of 5 stars

Survio is well suited for small scale…

Survio is well suited for small scale in my case study related surveys
Only thing missing is a telephone helpdesk, but keep costs low.

August 4, 2022
Unprompted review
Survio.com logo

Reply from Survio.com

Hello,

thank you for your feedback. It makes us happy that Survio can help you with your support. It is inspiring for us to hear any kind of feedback so we get to know the needs of our clients.

Have a wonderful day.
Your Survio Team

Rated 5 out of 5 stars

Very good and clear website to create…

Very good and clear website to create your own surveys. I used it for my master's thesis. I can only recommend survio.

July 10, 2022
Unprompted review
Survio.com logo

Reply from Survio.com

Hello,

thank you for your feedback. It makes us happy that Survio can help you with your support. It is inspiring for us to hear any kind of feedback so we get to know the needs of our clients.

Have a wonderful day.
Your Survio Team

Rated 5 out of 5 stars

the software is pretty decent and…

the software is pretty decent and simple to use... if you want to look a bit deeper in space you need to pay a extra license

July 8, 2022
Unprompted review
Survio.com logo

Reply from Survio.com

Hello,

thank you very much for taking the time to write a review. We really appreciate your opinion.

Have a nice day!
Your Survio Team

Rated 5 out of 5 stars

An excellent page for creating your own…

An excellent page for creating your own questionnaires, especially when u are a student. It helps you to do it quickly and sill be effective in getting answers.

July 6, 2022
Unprompted review
Survio.com logo

Reply from Survio.com

Hello,

thank you for your feedback. It makes us happy that Survio can help you with your support. It is inspiring for us to hear any kind of feedback so we get to know the needs of our clients.

Have a wonderful day.
Your Survio Team

Rated 5 out of 5 stars

Discount

we have used survio in the free version for our training project, we are an education NGO in Mexico and we think that the following version can help us much more and we ask for your support for the discount

June 6, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look