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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers had a great experience with this company. Customers consistently praise the platform for its ease of use, intuitive design, and helpful features, making it ideal for beginners and academic projects alike. Many appreciate the efficient customer service, quick response times, and the staff's positive and professional approach. However, some people were dissatisfied with certain limitations, such as image compression issues and the inability to restore deleted answers within the free response limit. A few users also mentioned the absence of specific features like conditional questions or bot prevention.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the platform's completeness, power, and wide... See more

Website

Consumers find the website to be positive, highlighting its simplicity, clarity, and intuitive design for... See more

Customer service

Users describe positive interactions with customer service. Many customers appreciate the professional, kind,... See more

Response time

People report positive experiences with response time. Customers consistently praise the quick and efficient... See more

Staff

Customers had positive experiences with staff. Reviewers frequently mentioned the kindness and helpfulness of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Survio is that kind of platform that really is the best for beginners. It's easy to understand and when there is a problem, the customer support will help you right away. The questionnaire evaluation... See more

Rated 4 out of 5 stars

I’m currently using Survio for a school project. The design is great, it offers many useful options, and it’s really easy to use. However, I was quite disappointed with the photo quality. My research... See more

Rated 4 out of 5 stars

The platform is easy to use and the customer service easy to reach and very responsive. What was missing is a feature that makes the survey harder for bots to enter.

Rated 4 out of 5 stars

The user interface is very nicely designed, the skip to question based on answer logic is great unfortunately when you are designing a survey and want to validate a participants based on first yes or... See more


Company details

  1. Business and IT Consulting Agency

Information provided by various external sources

Survio is an international and next generation survey software.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very usefull

Survio combines many useful features for creating and analyzing a survey. My only suggestion for improvement would be more payment blocks for the subscriptions, for example for 6 months or per quarter.

December 1, 2021
Unprompted review
Survio.com logo

Reply from Survio.com

Hello and thank you for your valuable feedback.
We're happy to read that you enjoyed using Survio.
Have a nice day
Kind regards,
Survio

Rated 5 out of 5 stars

Amazing tool for research!

I am working on my doctorate in the Integration of Religion and Society at Omega Graduate School, and my dissertation research will focus on the organizational effectiveness of evangelical churches. I have used the free versions of a handful of survey offerings, and I am in love with the options and capabilities of Survio. Survio will keep my data safe and protected while providing resources that will allow my participants to complete my instrument accurately and efficiently. For example, I was concerned about how one validated instrument asked participants to divide point between different options knowing that missed point would invalidate a participant’s survey. Survio’s Rating scale will ensure questions are answered easily and completely. I will recommend Survio to my fellow cohort members and research peers!

November 23, 2021
Unprompted review
Survio.com logo

Reply from Survio.com

Hello and thank you for your valuable feedback.
We're happy to read that you enjoyed using Survio.
Have a nice day
Kind regards,
Survio

Rated 5 out of 5 stars

It is very good program

It is very good program. I have conducted very good research in a reliable and professional manner.

November 17, 2021
Unprompted review
Survio.com logo

Reply from Survio.com

Hello and thank you for your valuable feedback.
We're happy to read that you enjoyed using Survio.
Have a nice day
Kind regards,
Survio

Rated 5 out of 5 stars

Best worth for your money

I like to use survio to put out surveys, they have a really nice interface and also have a profound way to share the forms even on your website.

They are also a lot cheaper in comparison to survey monkey who also has less to offer

November 12, 2021
Unprompted review
Survio.com logo

Reply from Survio.com

Hello and thank you for your valuable feedback.
We're happy to read that you enjoyed using Survio.
Have a nice day
Kind regards,
Survio

Rated 5 out of 5 stars

I am very satisfied with using Survio

I am very satisfied with using Survio. It is very easy to create the questionaire with many templates.

October 25, 2021
Unprompted review
Survio.com logo

Reply from Survio.com

Hello and thank you for your valuable feedback.
We're happy to read that you enjoyed using Survio.
Have a nice day
Kind regards,
Survio

Rated 4 out of 5 stars

Best Survey Tool so far.

October 24, 2021
Unprompted review
Survio.com logo

Reply from Survio.com

Hello and thank you for your valuable feedback.
We're happy to read that you enjoyed using Survio.
Have a nice day
Kind regards,
Survio

Rated 1 out of 5 stars

Student Discount

So far i have not used their service, but since i asked for the student discount they want me to write a review on 4 different websites to receive the code. Thats not how a student discount should works in my opinion. It is there to support the academic sector. And on the other hand i have to use the product first to write a review, but i can not apply the discount after my purchase so how am i supposed to write 4 reviews. There should be a change in the guidelines.

October 21, 2021
Unprompted review
Survio.com logo

Reply from Survio.com

Hi Pascal,

I think it is important to note that we are not forcing you, or any other students/teachers who apply for the student discount, to write a 5-star review. All we ask for is an honest review of our software. I'm sorry that you disagree with our guidelines for issuing a discount, and it's unfortunate that you use this platform to voice your dissatisfaction with them rather than contacting us directly. I am sure that we could have come up with a solution that works for both parts.
Regards,
Even, CCO Survio

Rated 1 out of 5 stars

They say it's free but it's not

They say it's free but then you have to pay for your results....

October 1, 2021
Unprompted review
Survio.com logo

Reply from Survio.com

Hello Jojo, thank you for your review. Survio's base product is indeed free to use for everyone, and always has been. Your results are also available for you even with a free account, but a paid account is necessary to generate reports of survey summaries or a report containing individual answers.
Have a nice day
Kind regards
Survio

Rated 3 out of 5 stars

the application is easy to use and…

the application is easy to use and practical for collecting information. there is no waste of time or energy

September 29, 2021
Unprompted review
Survio.com logo

Reply from Survio.com

Hello and thank you for your valuable feedback.
We're happy to read that you enjoyed using Survio.
Have a nice day
Kind regards,
Survio

Rated 5 out of 5 stars

Goog Tool

Good comunication with customer support, easy using. It´s very easy to create and controle questionare . Maybe more expensive than another online questionare and test, but I am a student, so I can use student sale.

September 22, 2021
Unprompted review
Survio.com logo

Reply from Survio.com

Hello and thank you for your valuable feedback.
We're happy to read that you enjoyed using Survio.
Have a nice day
Kind regards,
Survio

Rated 5 out of 5 stars

Easy to use

They say it is easy to use. I must admit it actually really is easy to use. Love it!

September 22, 2021
Unprompted review
Survio.com logo

Reply from Survio.com

Hello and thank you for your valuable feedback.
We're happy to read that you enjoyed using Survio.
Have a nice day
Kind regards,
Survio

Rated 4 out of 5 stars

I like this platfom, advised to other ones, who neede for certain period

I like this platfom, Customer care is proactive, monthly subscription is available, can be tested for free of charge and covers all type of questions are needed for data collection.

September 19, 2021
Unprompted review
Survio.com logo

Reply from Survio.com

Hello and thank you for your valuable feedback.
We're happy to read that you enjoyed using Survio.
Have a nice day
Kind regards,
Survio

Rated 5 out of 5 stars

It's comfortable

It's comfortable, understandable site.

September 8, 2021
Unprompted review
Survio.com logo

Reply from Survio.com

Hello and thank you for your valuable feedback.
We're happy to read that you enjoyed using Survio.
Have a nice day
Kind regards,
Survio

Rated 4 out of 5 stars

Survio

I can recommend survio - very user-friendly SW, good design

August 29, 2021
Unprompted review
Survio.com logo

Reply from Survio.com

Hello and thank you for your valuable feedback.
We're happy to read that you enjoyed using Survio.
Have a nice day
Kind regards,
Survio

Rated 5 out of 5 stars

very well developed

very well developed, intuitive and simple for first time users like me. the yearly plan a bit expensive though.

August 26, 2021
Unprompted review
Survio.com logo

Reply from Survio.com

Hello and thank you for your valuable feedback.
We're happy to read that you enjoyed using Survio.
Have a nice day
Kind regards,
Survio

Rated 5 out of 5 stars

Great customer support for my first…

Great customer support for my first steps. Tool is easy to use and offers comprehensive function for most use cases.

July 30, 2021
Unprompted review
Survio.com logo

Reply from Survio.com

Hello and thank you for your valuable feedback.
We're happy to read that you enjoyed using Survio.
Have a nice day
Kind regards,
Survio

Rated 4 out of 5 stars

Very useful

I like Survio's simple design and intuitive environment for the questionnaire creation.
Mainly, it is very simply to use it. It is good for all generation - kids, students, adults, elderly.
Also, compared to other such platforms, it's cheaper, and they even offer student discounts.
I recommend Survio.

July 9, 2021
Unprompted review
Survio.com logo

Reply from Survio.com

Hello and thank you for your valuable feedback.
We're happy to read that you enjoyed using Survio.
Have a nice day
Kind regards,
Survio

Rated 5 out of 5 stars

Using Survio really made my research…

Using Survio really made my research work stand out. I was able to download a visual representation of my survey and this conveys a lot of meaning.

July 5, 2021
Unprompted review
Survio.com logo

Reply from Survio.com

Hello and thank you for your valuable feedback.
We're happy to read that you enjoyed using Survio.
Have a nice day
Kind regards,
Survio

Rated 3 out of 5 stars

It's okay

The software itself is pretty good, everything was easy to use and the data shown looks good as well. Until you have to pay to acquire the data for further research. So now I'm writing these very intricate reviews

June 26, 2021
Unprompted review
Survio.com logo

Reply from Survio.com

Hello and thank you for your valuable feedback.
We're happy to read that you enjoyed using Survio.
Have a nice day
Kind regards,
Survio

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