Susam 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Clearly a scam company. I did place an order but did not receive any confirmation by email. You can't contact them by email etc. Fortunately they only offered me cash on delivery which is stran... See more

Rated 1 out of 5 stars

See also all one star reviews below!😒. Placed order, got confirmation email, goods never arrived (one week now since e mail, ten days since placing order). Weird thing was payment was cash on deliver... See more

Rated 1 out of 5 stars

I was going to order an item which was lot cheaper so I got suspicious and searched about this company whether they are legit.Came across about them in Trustpilot and my suspicion was correct about th... See more

Rated 1 out of 5 stars

This company is a Scam. Checking the history and details there's no evidence I cannot see anything about this been a legitimate company. What ever you do do not pay by card or bank transfer. I've... See more

Company details


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Brilliant. If you want all of your money stolen!

I’m experienced in IT, scam prevention, online shopping and the like. With 200% certainty this is absolutely a scam. And Trustpilot is the only place warning you - a great example of how brilliant and paramount the platform is.

Though it looks very convincing (which can’t give credit for, as it takes 2 clicks of a button in this day and age)

January 9, 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Like everyone else here put my name address mobile number and e mail in the kettle was cheap but not unbelievable I went to the PayPal button but it just came up cash on delivery. An email came in my junk folder but I deleted it. I hope they can't use anything I put in but then again it's probably public anyway I guess as no card details or anything.

January 5, 2024
Unprompted review
Rated 1 out of 5 stars

NOT legitimate

NOT legitimate. Why would they bother, just make a genuine company and sell some genuine products.
Annoying waste of time.

January 5, 2024
Unprompted review
Rated 1 out of 5 stars

Clearly dodgy website

Extremely good price for a kettle but the website had an odd name and the home page seemed very amateur so I looked for reviews on google before going any further with my purchase. Thank goodness I did, I won't be going anywhere near it.

January 4, 2024
Unprompted review
Rated 1 out of 5 stars

I was going to buy a gaming chair but…

I was going to buy a gaming chair but couldn’t understand why it was £250 cheaper on this website so I looked at the reviews on trustpilot and I’m so glad that I did. The chair was just over £300 and everywhere else it was £550 Just about to order it then realise that this site is a scam

January 4, 2024
Unprompted review
Rated 1 out of 5 stars

This is a scam

This is a scam, don't put in any information about yourself. Couldn't seem to do review without giving it a star rating, of course it should be a negative one. I have reported as a scam and their e mail disappeared immediately!!!!!

January 2, 2024
Unprompted review
Rated 1 out of 5 stars

this is definitely a scam biz

this is definitely a scam biz. if u see their Terms and Conditions of Use and Sale:

IN NO EVENT SHALL WE OR OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DISTRIBUTORS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE OR VIA OTHER CHANNELS, INCLUDING BUT NOT LIMITED TO PHONE AND EMAIL, BE LIABLE TO ANY USER OF THE SITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR LOSS OF USE) ARISING OUT OF THE USE OR INABILITY TO USE THE SITE OR ANY INFORMATION CONTAINED THEREON, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES, EXCEPT WHERE LIABILITY CANNOT BE EXCLUDED IN ACCORDANCE WITH APPLICABLE LAW.

NOTHING IN THESE TERMS OF USE SHALL EXCLUDE OR LIMIT LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR FOR FRAUD OR FRAUDULENT MISREPRESENTATION.

January 2, 2024
Unprompted review
Rated 1 out of 5 stars

Thanks everyone for the warnings

Thanks everyone for the warnings. Saw an item on the website at a reasonable price. Then saw the cash on delivery, so before continuing to enter any details. I decided to check Trust Pilot. Thank goodness I did.

January 1, 2024
Unprompted review
Rated 1 out of 5 stars

Too good to be true and of course its not

Price of item was much lower than anywhere else so I was "on my guard". Then I noticed Cash on Delivery as the default payment option. Thought I would be able to change this before confirming order but order was placed straight away. No reply to my emails requesting a) change of payment method or b) cancellation of order. Goods never arrived. Not sure what the point of the web site is. Google and other search engines should "blacklist" the site

December 13, 2023
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. No order confirmation. Tried phoning, straight to voicemail. Tried texting, doesn't go through. Absolute scammers. Just collecting data

December 29, 2023
Unprompted review
Rated 1 out of 5 stars

Looks like a scam

Looks like a scam. Intending to buy a breadmaker at a price slightly cheaper than other websites and Susam claimed actually had product in stock - other places it was not in stock. Then went to check shipping charges but did not order as was not convinced when indicay3d "shipping free' but then received a message that I had placed an order, but with cash on delivery.! However i did not provde any bank details!

December 28, 2023
Unprompted review
Rated 1 out of 5 stars

Total scam!

Total scam, never have been so dumb in my whole life, it was too good to be true. £5 for a massive chest of drawers when originally it’s usually cost £200, is dodgy itself. When I try to contact them to cancel it, the mail doesn’t get through and the phone calls go straight to voicemail. Please don’t trust this website. It’s just like temu and SHEIN. take your address and use it in the future for cyber attacks etc.. I am gonna report this website asap and I don’t know why google is promoting this scam website!!!! Please NEVER order from here 🙏, I’ve learnt the hard way so don’t make the same mistake. I suggest reporting this website even if you haven’t put your details yet, it helps others avoiding this too.

December 28, 2023
Unprompted review
Rated 1 out of 5 stars

Same as everybody else

Same as everybody else, no way to contact Susam uk, Ordered heat resistant gloves for log fire, and to ask for cash on delivery seems a bit odd and nothing has arrived

Stewart

December 18, 2023
Unprompted review
Rated 1 out of 5 stars

Ordered a small George Foreman Grill

Ordered a small George Foreman Grill. Saw cash on delivery. But no email order confirmation! No communication at all. Read the negative reviews after! So definitely a scam! Just glad I didn’t give bank details!!

December 19, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look