Susan James Meals Reviews 

31
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We decided to use Susan James Meals to encourage my mother to eat more substantially and make life easier after my father passed. The two week menu choice is superb with option to change meals. The... See more

Rated 5 out of 5 stars

Thank you so much for the wonderful service you provide — it has meant so much to our Dad & to us. Living so far away, it gives us real peace of mind knowing he’s getting a hot meal each day... See more

Rated 5 out of 5 stars

I would like to say how greatful we are of this wonderful company. They started delivering beautiful meals to my elderly mother at a days notice. The menu is amazing you can switch the menu for an... See more

Rated 5 out of 5 stars

After a spell in hospital, my mum was unable to cook for herself. I contacted Susan James Meals and they stepped in immediately and delivered freshly cooked meals on a daily basis. Easy to deal with... See more

Company details

  1. Meal Delivery
  2. Adult Day Care Center
  3. Aged Care
  4. Caterer

Written by the company

We all lead busy lives and are often trying to juggle increasingly hectic schedules, let alone making sure your love ones are getting nutritious fresh hot meals. Let us help whereby we can deliver hot freshly cooked meals to a private residences in Enfield and parts of Barnet as well as homes every day of the year. Our food is traditional British fare, nutritious and freshly made in a home cooked style at our local kitchens. No Frozen meals here! Our business specialises in delivering hot meals to elderly individuals residing in Enfield, a borough in North London. The primary focus of our service is to cater to those who cannot cook for themselves due to various reasons such as physical limitations, health issues, or other factors that make meal preparation challenging. Here's a breakdown of how our business operates: Target Audience: Our target audience comprises elderly individuals living in Enfield, North London, who require assistance with meal preparation and cannot cook for themselves. This includes seniors with limited mobility, health conditions, or those who prefer the convenience of having meals delivered to their doorstep. Menu and Meal Preparation: Our business offers a diverse and nutritious menu designed to meet our customers' dietary needs and preferences. This may include options for various dietary restrictions, such as vegetarian, vegan, gluten-free, or low-sodium meals. Meals are prepared in a commercial kitchen adhering to strict hygiene and safety standards. Ordering and Delivery: Customers can place their meal orders through various channels, such as a dedicated phone line and online ordering platform via our website. You may also offer subscription plans where customers can receive regular meal deliveries. Once the orders are received, our team prepares the meals according to the customers' preferences and dietary requirements. Delivery drivers, equipped with insulated containers, then deliver the hot meals directly to the customers' homes in Enfield North London. Timeliness and Flexibility: It is crucial to ensure that the meals are delivered promptly to maintain their freshness and hot temperature. Additionally, providing flexibility in terms of meal choices and the ability to accommodate special requests or changes helps to enhance customer satisfaction. Additional Services: Apart from delivering hot meals, you might also offer additional services to cater to the specific needs of our elderly customers. This could include providing extra assistance with unpacking meals, ensuring proper storage, or even conducting regular check-ins to ensure their well-being. Partnerships and Collaborations: we have formed partnerships with local authorities/councils, adult social services, healthcare providers, community centres, and senior support organisations. I want to say that working with these entities has helped us identify and reach out to individuals who may benefit from our services. Remember, building strong relationships with our customers and providing personalised care is key to the success of our business. Our service not only fulfils the nutritional needs of the elderly in Enfield North London but also offers them companionship, convenience, and support to lead a healthy and independent lifestyle.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

31 reviews

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4.7

All reviews

(31)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional service, fantastic meals and kind friendly delivery

We decided to use Susan James Meals to encourage my mother to eat more substantially and make life easier after my father passed. The two week menu choice is superb with option to change meals.
The meals are extremely good, fresh and great value. She looked forward to seeing her lovely delivery driver Michael who made her smile every day with his consistent kind and cheerful visits. I really cannot thank him and this company enough for the delicious meals they provided to my mother who has sadly now passed. It gave me peace of mind knowing she was going to receive a nutritional meal she didnt have to cook.
My MIL also uses them and says they are life savers! I highly recommend this wonderful company and the service they provide.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you so much for the wonderful…

Thank you so much for the wonderful service you provide — it has meant so much to our Dad & to us.

Living so far away, it gives us real peace of mind knowing he’s getting a hot meal each day.

Although he doesn't always eat them when they're delivered, as his appetite isn't what it was, they are suitable to be reheated & eaten later in the day
He is especially enjoying the desserts 🍨 😊

He's always saying how lovely the delivery lady is too

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Every day

Every day, my parents enjoy delicious and warm meals that are freshly prepared. The wide range of options available is fantastic. I strongly suggest trying it out.

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful Amazing Service

I would like to say how greatful we are of this wonderful company.
They started delivering beautiful meals to my elderly mother at a days notice.
The menu is amazing you can switch the menu for an alternative if you wish.
The driver that delivers to my mother is an absolute star, so happy, so caring, takes pride in his job.
Thank you All for giving such a wonderful service to my mother.

June 22, 2024
Unprompted review
Rated 5 out of 5 stars

A great all round service

Was a little worried initially about getting meals delivered to my elderly mother but SJM were fantastic. A great choice of menu’s, reasonable prices and delivery always on time with a quick chat to ensure all was ok with her.

September 8, 2023
Unprompted review
Rated 5 out of 5 stars

Trustworthy, friendly and reliable

After a spell in hospital, my mum was unable to cook for herself. I contacted Susan James Meals and they stepped in immediately and delivered freshly cooked meals on a daily basis. Easy to deal with and very flexible, their friendly and reliable service helped mum on her road to recovery and I am very grateful for their support.

March 9, 2023
Unprompted review
Rated 5 out of 5 stars

My uncle was discharged from hospital…

My uncle was discharged from hospital and was unable to cook while he was in recovery. We used Susan James meals for several weeks. Meals always on time and of good quality. A reliable, friendly company to deal with. I would not hesitate to recommend them to anyone that requires hot meals to be delivered.

December 23, 2022
Unprompted review
Rated 5 out of 5 stars

Without a kitchen

While having no access to my kitchen when it was being refurbished I was reliant on Susan James Meals for hot lunches delivered to my door on a timely basis. I couldn’t have asked for a better service. Susan James Meals were friendly, punctual and flexible with their availability and menus. But most important of all was the quality of the food. Each meal consisted of a main course and dessert – absolutely delicious each time! Value for money was unbeatable. So for anyone out there in need of a meals on wheels service that delivers quality hot food at a staggeringly reasonable price – look no further than Susan James Meals!

January 31, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

We have used Susan James meals for my 95 year old Mother In Law for the pasted few months.
The meals are always arrived home cooked piping hot and tasty.
Also a big thank u to Michael who always delivered them on time and with a smile an asset to the team..
Unfortunately Mums dementia has meant she needed extra care in a home..
But many thanks
Definitely would recommend

October 15, 2021
Unprompted review
Rated 5 out of 5 stars

Rani has been amazing!!

Rani has been amazing!!! Super fast and easy service which caters to your needs. I would definitely recommend this company for meals on wheels.

February 1, 2021
Unprompted review
Rated 5 out of 5 stars

Susan James Meals went above and beyond…

Susan James Meals went above and beyond to get food to my late grandfather during the pandemic, which would otherwise be a logistical nightmare! He enjoyed the meals and was very happy with their service. Coms with Susan James were always responded to promptly and professionally when having to pause our service, he was often admitted to hospital for long periods multiple times which Rani was always understanding and helpful. 5 Star service.

December 24, 2020
Unprompted review
Rated 5 out of 5 stars

A brilliant service 😄!

A brilliant service 😄!! Delicious & nutritious meals provided for my elderly Mum by friendly, kind staff. Would thoroughly recommend without hesitation.

August 1, 2020
Unprompted review
Rated 5 out of 5 stars

Susan James Meals

Susan James meal service provides an excellent service. We highly recommend Susan James meal service which is very good and good quality food. The staff are very helpful, they met our needs, and made sure we were happy with our order. We were very impressed with the quality and the standard of the service.

April 18, 2020
Unprompted review
Rated 5 out of 5 stars

Great service and perfectly prepared…

Great service and perfectly prepared and tasty dishes.

Very helpful and always prepared to the extra mile.

Susan James Meals is a first class company and is a pleasure to be one of their customers.

David Hodge

April 4, 2020
Unprompted review

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