Sussex Beds Reviews 860

On entering was met by Ian who explained the number system of soft to firmness and left us to try various mattresses after choosing and a full explanation on how to keep the mattress in top quality we were then given total explanation on how their delivery system works would without doubt recommend the quality of service

We have had fantastic customer care from Karen at the Tonbridge branch. My elderly Mum with mobility issues wanted to purchase a recliner chair and a bed and Karen made the whole experience stress free for her. She was so helpful and respectful and explained everything clearly. I would highly recommend the branch and in particular Karen.

Karen was superb, sharing her expertise and enthusiasm to find the right mattress, and the right price package..
Also showed us bed frame that wasn’t in the shop on display which we have also bought.
You think it will be easier to buy online these days, but Karen demonstrated what personal service adds to the buying experience.

From ordering to delivery everyone was helpful polite and efficient keeping me informed at all stages a minor problem when the floor standing headboard didn’t fit was quickly resolved and replacement ordered which arrived couple weeks later.
I would definitely recommend.

I visited Bexhill store and was given a great deal within my budget. Great service from Josh, now awaiting delivery of my purchase. I would fully recommend Sussex Beds .Let them know your needs and budget and have a chat. Thanks Sussex Beds, a lovely no pressure experience.

Jess was very patient and knowledgable,there was no pressure and no time constraints,family run with excellent customer service with good follow up and communication,a good customer experience,would highly recommend for any advice on mattresses

First night on my new mattress, fantastic,
hopefully all my nights will be good, great long sleep.Sussex Beds. The Uckfield show room is lovely and the most helpful salespeople you could wish for. Delivery was the best, kind and courteous and men. Well done Sussex Beds!!!!

A truly relaxing and enjoyable experience of purchasing a new mattress from Sussex Beds, which wasn't a surprise, being a returning customer! A really calm atmosphere in the Newhaven showroom with quality products and lots of choice: I would definitely recommend visiting.
Luke originally greeted us and made us welcome, answering all our questions clearly, so great first impression. I returned to check a few things a few days later and was greeted by Ronnie who is a lovely chap - really professional but personable too: he gave me plenty of his time to run through the options and to explain collection of an old mattress, delivery of the new one and payment options.
Thank you guys and thank you Sussex Beds for how you allow your staff to be themselves - naturally friendly!

Lydia made the process simple. Her direct approach was refreshing as she cut straight to the essentials without making us feel rushed. The hardest part was picking the colour at the end of the process.

“ We would like to express our appreciation for the efforts of both Joshua and Lydia of Sussex Beds, Uckfield, to ensure that we got the mattress that suited our exact requirements. They were both extremely helpful and courteous and ensured that we were completely satisfied with our purchase.
Bob and Maggie Gordon”

The service on ordering and delivery were excellent

We experienced excellent customer service from Gary in the Haywards Heath store, and we're very happy with our new mattress.

Very helpful and friendly adviser, Lydia, made the experience very satisfactory. The bed was delivered very quickly and the delivery men were great and also very helpful in getting the bed and other stuff set up for me. The bed and mattress are very comfortable and just what I needed - not cheap but definitely worth it. It looks and and feels very good quality. All in all a really good experience for an item which is so important in all ways. Have already mentioned you to a couple of friends.

On their website it says “Sussex beds is a true independent family business and this is immediately obvious with its warm welcome and relaxed shopping experience “ if only that were true!!

My experience at the Worrhing branch was anything but.

Disinterested man gave me a very unwarm welcome and showed no curiosity in finding out what k actually wanted.

I wanted to shop local and independent but instead went to dreams 50 yards away and get a very different experience and bought my mattress there!!

From start to finish this company are very good .
Karen in the tonbridge store was dry helpful lots of patience. Took time talking to me about my requirements.

Two very nice lads delivered my new mattress today .. no problems at all..thank you Sussex Bedsi will certainly recommend you to friends and family .J W tonbridge

Spent a long time in Sussex Beds, lots of advice available from the salesman. He also gave us time to be able to compare on our own. We felt comfortable in the shop without being hurried

V knowledgeable staff. Good selection and price range.

Very pleased, efficiently performed. i would recommend to a friend. Thank you.

Very helpful staff in the uckfield branch

Well informed salesman respectful, mature and not pushy

I purchased a better Mattress as a result

Delivery very efficient helpful and efficient deliverers

Overall a very well organised and professional service

Highly recommended