Sussex Beds Reviews 

918
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, friendly, and helpful, providing excellent advice and a no-pressure environment. Many people appreciate the wide range of high-quality products available, noting their comfort and the overall excellent service tailored to individual needs. The delivery service is frequently highlighted for being swift, well-organized, and efficient, with polite and professional staff who are careful and respectful of homes. The entire buying process, from initial inquiry to delivery and assembly, is often described as easy, stress-free, and hassle-free, leading to high customer satisfaction. Many consumers express their intention to return for future purchases and confidently recommend the company to friends and family.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Product

People report positive experiences with the product, often highlighting the high quality and comfort of beds... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting the helpfulness and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting helpful and knowledgeable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a new double mattress, Jessica was very knowledgeable and helpful. After trying several in my price bracket I chose a firm one, knowing I could change it if it was too firm. Having slept on... See more

Company replied

Rated 5 out of 5 stars

Very informative but.not pushy. A huge range of products to choose from which are well displayed with information leaflets for each bed/ mattress. The buying process was easy and pleasant. The pr... See more

Company replied

Rated 5 out of 5 stars

I can’t speak highly enough of Ian at the Portslade showroom. He is knowledgeable, professional and genuinely friendly, and he makes the whole process straightforward and efficient. This is my se... See more

Company replied

Rated 5 out of 5 stars

We were recommended to go to Sussex Beds and now we know why. From the extremely friendly and helpful Beyadr in the Ashford store to the courteous and also very helpful young men who delivered our di... See more

Company replied


Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Furniture Store

About Sussex Beds

Written by the company

Welcome to Sussex Beds

At Sussex Beds, we believe everyone deserves a great night's sleep. For over 20 years, we've been helping customers find their perfect bed and mattress by combining expert advice, exceptional value and quality products from trusted UK manufacturers.

Why Shop With Us?

  • 🛏️ Over 40 years of sleep expertise
  • ⭐ Trusted family-run business
  • 🏪 Multiple stores across Sussex, Kent & Surrey
  • 💤 Wide choice of beds, mattresses & frames
  • 🤝 Friendly, knowledgeable sleep experts
  • 🚚 Professional delivery service

Helping You Sleep Better

Whether you're searching for a luxurious pocket sprung mattress, a practical storage bed, an adjustable bed or a complete bedroom makeover, our experienced team is here to help. We take the time to understand your needs, comfort preferences and budget, ensuring you leave with the right sleep solution for years to come.

Visit One of Our Stores

We encourage customers to visit one of our showrooms, where you can try a wide range of beds and mattresses in a relaxed, no-pressure environment. Our sleep experts are always on hand to answer questions and help you make an informed decision.

Thank You

Your feedback means the world to us. Every review helps us improve our service and gives future customers confidence when choosing Sussex Beds. Thank you for taking the time to share your experience—we truly appreciate your support.


Contact info

4.9

Excellent

TrustScore 5 out of 5

918 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(918)

174 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

New Bed

Very pleased with my purchase of a new bed.
The sales assistance Lynn was very knowledgeable & helpful which made me choose the right product. A first class service provided.I look forward to having the bed delivered.

February 11, 2026
Unprompted review
Sussex Beds logo

Reply from Sussex Beds

Thank you for your wonderful feedback 😊 We’re delighted to hear Lynn’s knowledge and support helped you choose the right bed. We’ll be sure to pass on your kind words, and we hope you’re just as pleased once it’s delivered!

Rated 5 out of 5 stars

the whole experience of shopping in at…

the whole experience of shopping in at Sussex Beds was great, lots of information and advise, but not pushing for a sale, which is why a choose to buy the bed in the end.

February 14, 2026
Unprompted review
Sussex Beds logo

Reply from Sussex Beds

Thank you so much for your kind words! We're delighted you had a great experience at Sussex Beds and felt comfortable making your choice. Enjoy your new bed! 😊

Rated 5 out of 5 stars

Very good experience

Very good experience from looking to delivery and the bed is excellent

February 12, 2026
Unprompted review
Sussex Beds logo

Reply from Sussex Beds

Thank you for your lovely feedback 😊 We’re delighted to hear you had a great experience from start to finish and that you’re enjoying your new bed!

Rated 5 out of 5 stars

Fantastic service

I can’t speak highly enough of Ian at the Portslade showroom. He is knowledgeable, professional and genuinely friendly, and he makes the whole process straightforward and efficient.

This is my second purchase from Sussex Beds. I returned purely because of the excellent experience I had two years ago, which, coincidentally, was also with Ian.

Sussex Beds is now the only place I’ll buy my beds from.

February 17, 2026
Unprompted review
Sussex Beds logo

Reply from Sussex Beds

Thank you so much for your wonderful feedback 😊 We’re thrilled to hear that Ian at our Portslade showroom made both of your purchases so enjoyable and straightforward. It’s fantastic to know you continue to trust Sussex Beds for your beds — we truly appreciate you!

Rated 5 out of 5 stars

We were looking for a new mattress and…

We were looking for a new mattress and bed. There was no pressure unlike bigger chains we tried and the staff were just around to answer questions which made it easy

January 31, 2026
Unprompted review
Sussex Beds logo

Reply from Sussex Beds

Thank you for your lovely feedback 😊 We’re so pleased our team could make your visit relaxed and helpful, and that you found the perfect mattress and bed without any pressure!

Rated 5 out of 5 stars

First class

Everything from first to last was done with professionalism, friendliness and helpfulness. Should have added Ian Hay was instrumental in all this.

January 1, 2026
Unprompted review
Sussex Beds logo

Reply from Sussex Beds

Thank you so much for your kind words 😊 We’re delighted to hear you experienced professionalism, friendliness, and helpfulness throughout. It means a lot to us!

Rated 5 out of 5 stars

Great service

We had fantastic service from the staff at the Haywards Heath branch when burying our new bed. Knowledgeable and helpful staff also gave us the space to think about our decision and test out lots of options.

January 9, 2026
Unprompted review
Sussex Beds logo

Reply from Sussex Beds

Thank you for your lovely feedback 😊 We’re thrilled to hear our Haywards Heath team provided fantastic service and gave you the time and space to find the perfect bed. We hope you enjoy many comfortable nights!

Rated 5 out of 5 stars

After visiting several shops we decided…

After visiting several shops we decided to give Sussex Beds a try. Katrina at Newnham Court Maidstone was very friendly and helpful, gave excellent advice and service. Thank you

February 9, 2026
Unprompted review
Sussex Beds logo

Reply from Sussex Beds

Thank you so much for choosing us after visiting other shops — we’re delighted you gave us a try 😊

It’s wonderful to hear that Katrina at our Newnham Court Maidstone store provided such friendly, helpful service and excellent advice. We’ll be sure to pass on your kind words. Thank you again for your lovely feedback!

Rated 5 out of 5 stars

Mark Curtis was very friendly and…

Mark Curtis was very friendly and helpful. However, I was not impressed with the delivery men as they did not take their shoes off went entering my property

January 6, 2026
Unprompted review
Sussex Beds logo

Reply from Sussex Beds

Thank you for your feedback 😊 We’re so pleased to hear that Mark was friendly and helpful during your visit.

We’re very sorry to hear that the delivery team did not take their shoes off when entering your property, they do usually do this if asked, we will pass your comments onto the team.

Rated 5 out of 5 stars

Really good service

Really good service
Really helpful and friendly

December 30, 2025
Unprompted review
Sussex Beds logo

Reply from Sussex Beds

Thank you for your kind words! We’re so pleased you found our team helpful and friendly 😊

Rated 5 out of 5 stars

Excellent all round

Great help and advice in the showroom through to a smooth delivery and good sleep. Very pleased with the product and service received from Sussex Beds ⭐️

January 2, 2026
Unprompted review
Sussex Beds logo

Reply from Sussex Beds

Thank you for your lovely review! We’re thrilled you’re enjoying your new bed and that everything from the showroom to delivery went smoothly 😊

Rated 5 out of 5 stars

Mattress

Just all-round service from start to finish.

January 14, 2026
Unprompted review
Sussex Beds logo

Reply from Sussex Beds

Thank you for your wonderful feedback! We’re thrilled you enjoyed the full experience from start to finish 😊

Rated 5 out of 5 stars

I knew what I did not want but needed…

I knew what I did not want but needed advice on what I did so with the budget I had was nice to get the advise and go through the choices thanks

January 5, 2026
Unprompted review
Sussex Beds logo

Reply from Sussex Beds

Thank you for your lovely feedback! We’re so glad we could help you find the perfect choice at your budget 😊

Rated 5 out of 5 stars

Very pleased with service provided

Very pleased with service provided. Attentive staff and good choice at their Worthing branch so it was easy to experience each mattress before making a decision. Swift delivery and the guys who called were very careful and removed old bed and packaging. Would definitely recommend.

January 11, 2026
Unprompted review
Sussex Beds logo

Reply from Sussex Beds

Thank you for your lovely review. We’re delighted you enjoyed your experience at our Worthing branch and that everything from choosing your mattress to delivery went smoothly. We really appreciate the recommendation 😊

Rated 5 out of 5 stars

Fantastic service

Bought a bed, changed my mind after 30 or so days, they changed the bed with no issues & got a bit of refund as newer bed slightly cheaper!
Can’t thank Emily Fellows from Ashford, Kent, “branch manager” enough !!
Very helpful & professional .
Highly recommend !!

January 5, 2026
Unprompted review
Sussex Beds logo

Reply from Sussex Beds

Thank you for your fantastic feedback. We’re so pleased Emily and the Ashford team were able to help and make the change so easy for you. Your recommendation really means a lot to us 😊

Rated 5 out of 5 stars

Staff in the shop were knowledgeable…

Staff in the shop were knowledgeable and very helpful. They were also very kind and gave my husband a cup of tea while he waited for me to fetch the car.

January 3, 2026
Unprompted review
Sussex Beds logo

Reply from Sussex Beds

Thank you for your lovely feedback. We’re so pleased to hear our team looked after you both — and that a cup of tea helped make the wait more comfortable!😊

Rated 5 out of 5 stars

Very helpful at Uckfield shop

Very helpful at Uckfield shop. I have been a customer for a few years and all the staff are helpful, polite and patient.

Your lads who deliver are a delight to deal with and very respectful of your property. They work hard and are a credit to the company

January 26, 2026
Unprompted review
Sussex Beds logo

Reply from Sussex Beds

Thank you so much for your kind words. We’re delighted to hear you had such a positive experience with our Uckfield and delivery teams — your feedback really means a lot to us and will be shared with the team. We look forward to welcoming you again soon 😊

Rated 5 out of 5 stars

First class-Fantastic customer service

First class-Fantastic customer service! Very knowledgeable and happy to help with questions etc.. had tried various retailers of the typical bed brands, but none were as enthusiastic and keen to help as the customer service agents in Sussex beds, they went out of their way to assist and inform us of the vast choices available and never tried any hard sales tactics!- fab customer service, much more personal service. We bought a king size mattress, pillows and more! Will definitely recommend and return to them when we need to upgrade our spare rooms. Also love the mechanical adjustable beds!! Vast choice available and comparable with the high quality brands that we had previously tried.

January 28, 2026
Unprompted review
Sussex Beds logo

Reply from Sussex Beds

Thank you so much for your kind words! We’re absolutely delighted to hear you had such a positive experience with our team and that we could help you find the perfect mattress and more. Your recommendation truly means a lot to us, and we look forward to welcoming you back when it’s time to upgrade your spare rooms 😊

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look