Sussex Pond Doctor Ltd Reviews 

235
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for being professional, efficient, and extremely careful when handling fish and wildlife during complete pond transformations. Many people note that the staff deliver exceptional service, always working exceptionally hard to clean, reline, and restore old garden features to a truly beautiful standard. Some reviewers were happy with the remarkably clear communication and regular photo updates provided throughout the duration of the project. Clients also deeply appreciate the exceptionally useful expert advice given for ongoing garden maintenance and future care to keep aquatic life healthy.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting that teams arrive promptly and... See more

Staff

Clients share positive opinions on staff, highlighting their hard work, extensive knowledge, and friendly... See more

Product

Reviewers express delight and satisfaction regarding the product and pond transformation. Consumers... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction with the work performed.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great Job. Communication was very good and Doug very helpful with arrangements. Russell came to our house and did an excellent and thorough job sorting out our pond and plants. Plants were trimmed ba... See more

Rated 5 out of 5 stars

The contractors were very clean and efficient and helpful. They made a great job of making over our little pond installing a new lining with a fountain, waterfall and lights. It was a lot more invol... See more

Rated 5 out of 5 stars

What a transformation. 26 years ago I put in a couple of ponds myself. They were OK but one leaked and both were showing signs of age. Doug gave me some options about how he would transform th... See more

Rated 5 out of 5 stars

Doug and Russell have done a fantastic job. We’ve had a significant remodel of the pond, deeper, wider, with new liner, new rocks to the edge, and a new waterfall. You’re never quite sure if you’re d... See more


Company details

  1. Pond Contractor
  2. Gardener
  3. Landscaping Service
  4. Pond Fish Supplier
  5. Pond Supply Store

Written by the company

Sussex Pond Doctor Ltd is a small, award winning, family-run business, with over 20 years’ experience in pond cleaning, maintenance and construction. Covering Sussex, Surrey and Hampshire for both residential and commercial.


Contact info

5.0

Excellent

TrustScore 5 out of 5

235 reviews

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5.0

All reviews

(235)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Craig and Robb expertly revived my three ponds

Craig and Robb expertly revived my three ponds. The fish were removed to a holding tank, while they thoroughly cleaned the ponds, stones, pumps and filters. The refilled ponds are now crystal clear and the fish are in their element.
My garden was left clean and tidy.

April 15, 2024
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you so much for the review :)

Rated 5 out of 5 stars

Great team

Great team - great advice - Great service

March 27, 2024
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you Stephen :)

Rated 5 out of 5 stars

New Pond

Doug, Craig and Russell were brilliant and fast – worked without stopping (even in rubbish weather on the second day). Cannot fault them and I now have a lovely little pond to take care of. Looking forward to seeing how the plants grow that Doug put in there for me.

March 25, 2024
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Ah thank you Val it was a pleasure. :)

Rated 5 out of 5 stars

New pond lining and associated works

Doug and his guy's arrived, worked and completed in almost constant rain. Work was completed on time and our garden was left cleared of all rubbish, a very good job. I have no hesitation in recommending them.

March 19, 2024
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Very kind thank you Michael :)

Rated 5 out of 5 stars

Faultless work and company a pleasure to deal with.

I was persuaded by the excellent reviews to approach the company to clean and overhaul my pond. What a pleasant experience. Doug was extremely helpful and sorted a date for the job. Craig and Robb, as well as being a lovely pair of lads, did a beautiful job restoring my pond and fitting a new filter, expensive but will be a big improvement. They were very clean and efficient workers and left my garden tidy and transformed. My ancient koi (one is fifty years old) are loving their new environment and were well looked after during the process of cleaning.

March 15, 2024
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you so much :)

Rated 5 out of 5 stars

Great Job

Doug’s responded to our enquiry very quickly and his very helpful team did a great job in giving our pond a full maintenance session including checking for leaks and re-siting the filter. They left the site clean and tidy and the pond is looking far healthier.

March 6, 2024
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you Simon :)

Rated 5 out of 5 stars

Team were great

Team were great, punctual, kept me informed, did a good repair job on my pond. Thanks!

February 29, 2024
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you so much for the review :)

Rated 5 out of 5 stars

Great service from enquiry to completion

Excellent service from quotation through to completion.
I made my first enquiry on Monday and the job of complete maintenance and cleaning was completed by Wednesday evening.
The team found a very small leak as they were finishing off at the filter which developed into the need to replace connectors. I was most impressed with the team's determination to fix the problem there and then rather than leave it to another day.

February 28, 2024
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you Mike :)

Rated 5 out of 5 stars

What a relief!

My pond had been leaking and I decided to decommission it. Contacted Sussex Pond Doctor and Doug arranged it all. I was apprehensive as there were rocks and plants all around it but Craig and Russell soon made short work of that! My garden was a quagmire with all the rain we've had but they soldiered on and did a magnificent job - filling it in and turfing over. Two of the nicest workmen to have around - friendly, polite, non complaining, efficient and no trouble at all! Well done chaps!

February 27, 2024
Unprompted review
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Reply from Sussex Pond Doctor Ltd

You are very welcome Jan - thank you.

Rated 5 out of 5 stars

Cannot fault Doug & his team in anyway

Cannot fault Doug & his team in anyway. We had had another company in to start work on our overgrown pond and they caused carnage. We contacted Sussex Pond Doctor, who seeing the photos, took pity on us and managed to squeeze us in. They were clean, tidy, efficient, friendly and very knowledgeable. We will certainly use them in the future and would 100% recommend. Thanks!!

February 26, 2024
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Glad we could help Mark ;)

Rated 5 out of 5 stars

Pond Maintenance

There was a very quick response to my enquiry, a quick quotation and all was fixed for the service.

Two really great guys came yesterday to undertake a full maintenance of my wildlife pond.

I watched much of it fascinated to see how my pond had survived until now - and how it was emptied, cleaned and restocked so carefully. My frogspawn and frogs were carefully removed and held until the pond was refilled.

I had a few questions about caring for my pond which they were happy to answer.

I would recommend this company to anyone seeking pond maintenance.

February 21, 2024
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you very much Pauline :)

Rated 5 out of 5 stars

Decommissioning of Pond

Excellent service all round from Doug, Craig and Russell decommissioning my pond including removal and re-homing of the fish, removal of the pond and filling in the hole. Very impressed especially with difficult access through my garage and moving 6 tons of soil to fill the hole! The whole team were friendly and completed the job quickly and were great value for money. I would highly recommend Sussex Pond Doctor.

February 20, 2024
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you for the kind review :)

Rated 5 out of 5 stars

First Class Service

We have used Sussex Pond Doctor before and they continue to provide a first class service helping us maintain our wildlife pond. Very polite and knowledgeable staff who have done a great job tidying and pruning the pond and margins. They have left everything tidied away and also given us lots of information about the wildlife in the pond and advice on how to look after it until their next visit.

February 9, 2024
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you so much :)

Rated 5 out of 5 stars

The pond was in need of a good tidy up…

The pond was in need of a good tidy up and clearance of overgrown plants. The lads arrived on time and did a great job, taking care not to disturb the moorhens and ducks that live on the pond. Would highly recommend!

January 29, 2024
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you Lisa!

Rated 5 out of 5 stars

Delighted with work by Sussex Pond Doctor…

Delighted with the Sussex Pond Doctor team who cleaned our pond, preserving all wildlife found and reinstating it back when the cleaning was finished. They arrived promptly, were polite and helpful, gave us helpful advice. They brought all their equipment and tidied up thoroughly before they left us with a refreshed and clear pond. Have no hesitation in recommending them.

February 2, 2024
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Ah thank you for the lovely review Rosemary.

Rated 5 out of 5 stars

I am thoroughly impressed by the…

I am thoroughly impressed by the outstanding professionalism and expertise exhibited by the team. Their mastery and proficiency in their field are truly remarkable, surpassing all expectations. It's clear they are not just skilled, but genuinely excel at what they do, setting a high standard of excellence. Their dedication and commitment to excellence are commendable, making it a pleasure to recommend their services.

February 1, 2024
Unprompted review
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Reply from Sussex Pond Doctor Ltd

That really means a lot, thank you Andre :)

Rated 5 out of 5 stars

A dream come true

Doug, Craig and Russell demolished and cleared a poorly constructed and leaking pond and built us a 12ft by 6ft work of art sleeper pond with lights, water fall and glass front. It is truly beautiful - a dream come true - and I am going to enjoy it for the rest of my retirement. Not only is the pond beautifully designed and constructed the whole experience was enhanced by their professionalism, thoughtfulness, and being so tidy!! They were always on time and despite the poor weather they completed on schedule and even put new lawn and pebbles around the pond. So lucky to have found them.
Christine Payne MBE

November 24, 2023
Unprompted review
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Reply from Sussex Pond Doctor Ltd

It really was a pleasure Christine... enjoy!

Rated 5 out of 5 stars

Thank you for cleaning out our pond

Thank you for cleaning out our pond. I valued our discussion on your pre visit about how best to do the job and the options. Thank you for your helpful advice.
On the day Craig was very thorough and careful in the cleaning of the pond and the repotting and repositioning of the plant baskets. I was pleased to be able to liaise with him. Every care was taken to protect the surrounding area of the pond and replace its wildlife. Everything was left clean and tidy after wards. Great job. Thank you

November 3, 2023
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you very much Sue. :)

Rated 5 out of 5 stars

Pond cleaning

Doug and his assistance emptied our pond which had not been done in 10 years, transferred about 50 goldfish and 10 frogs to a holding pond , cleaned the pond and returned the fish and frogs . The whole job was done very well and I would certainly recommend the Pond Doctor.

November 9, 2023
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you Colin! :)

Rated 5 out of 5 stars

Koi pond in storrington

Just had a koi pond built for us by Doug,Russell and Greg. Turned out fantastic really pleased. Spot on what i asked for. Started on time finished on time. What more can you ask for. Very professional.

November 9, 2023
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you Julia, it was a pleasure. :)

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