Sussex Pond Doctor Ltd Reviews 

235
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 28 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team for being professional, efficient, and extremely careful when handling fish and wildlife during complete pond transformations. Many people note that the staff deliver exceptional service, always working exceptionally hard to clean, reline, and restore old garden features to a truly beautiful standard. Some reviewers were happy with the remarkably clear communication and regular photo updates provided throughout the duration of the project. Clients also deeply appreciate the exceptionally useful expert advice given for ongoing garden maintenance and future care to keep aquatic life healthy.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting that teams arrive promptly and... See more

Staff

Clients share positive opinions on staff, highlighting their hard work, extensive knowledge, and friendly... See more

Product

Reviewers express delight and satisfaction regarding the product and pond transformation. Consumers... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction with the work performed.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great Job. Communication was very good and Doug very helpful with arrangements. Russell came to our house and did an excellent and thorough job sorting out our pond and plants. Plants were trimmed ba... See more

Rated 5 out of 5 stars

The contractors were very clean and efficient and helpful. They made a great job of making over our little pond installing a new lining with a fountain, waterfall and lights. It was a lot more invol... See more

Rated 5 out of 5 stars

What a transformation. 26 years ago I put in a couple of ponds myself. They were OK but one leaked and both were showing signs of age. Doug gave me some options about how he would transform th... See more

Rated 5 out of 5 stars

Doug and Russell have done a fantastic job. We’ve had a significant remodel of the pond, deeper, wider, with new liner, new rocks to the edge, and a new waterfall. You’re never quite sure if you’re d... See more


Company details

  1. Pond Contractor
  2. Gardener
  3. Landscaping Service
  4. Pond Fish Supplier
  5. Pond Supply Store

Written by the company

Sussex Pond Doctor Ltd is a small, award winning, family-run business, with over 20 years’ experience in pond cleaning, maintenance and construction. Covering Sussex, Surrey and Hampshire for both residential and commercial.


Contact info

5.0

Excellent

TrustScore 5 out of 5

235 reviews

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No recent history of asking for reviews

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5.0

All reviews

(235)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent!

Excellent! From obtaining a quote through to the pond cleaning, a very easy and efficient service. Nothing was too much trouble and I was very impressed by the work completed. Have used Sussex Pond Doctor before, and I'll definitely use them again in the future.

June 15, 2023
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you so much Sue.

Rated 5 out of 5 stars

Turned up on time

Turned up on time. Did the required work without fuss. No problems and cleared everything away. Would recommend.

June 12, 2023
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you for the review Ingrid!

Rated 5 out of 5 stars

Really good job as usual

Really good job as usual - completely effortless and the pond looks fantastic now

May 11, 2023
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Always a pleasure Jon - thank you.

Rated 5 out of 5 stars

This is an exceptional service

This is an exceptional service. Doug and the team are brilliant. We entrusted the capture, safe storing, and then return to the pond of a large number of koi after emptying, cleaning and removing significant debris from the pond bottom (which had not been cleared for 15 years). We needn't have worried. This was all done in a day with great skill and attention. The knowledge of the team was extremely helpful and I wished that I had 'tapped' into this before!

May 10, 2023
Unprompted review
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Reply from Sussex Pond Doctor Ltd

:) It was a pleasure Steve - thank you.

Rated 5 out of 5 stars

Pond removal

Craig & Russell arrived promptly this morning to remove the fish pond in our garden, they worked quickly & were very helpful in the removal of the pond & surrounding stones, making our lives easier going forward with a new flower bed so thankyou to both of them for their excellent service.

May 4, 2023
Unprompted review
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Reply from Sussex Pond Doctor Ltd

You are very welcome Margaret - Thank you.

Rated 5 out of 5 stars

Very overdue pond clean and maintenance…

Very overdue pond clean and maintenance carried out by a freinfly team of two. The work was carried out efficiently and everything cleaned up afterward. Very good comunication with Doug who fitted us in quickly.

April 15, 2023
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you for the review Michael.

Rated 5 out of 5 stars

I've been completely blown away by how…

I've been completely blown away by how amazingly helpful and friendly Doug has been. I've inherited a fish pond, knowing nothing about them, and he's provided me fantastic help and advice.
Reading the other reviews here, I can see this is no exception – Doug is one of those fantastic guys he does everything right.

April 14, 2023
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Very kind words thank you Kate!

Rated 5 out of 5 stars

Pond instillation…

My Pond and rockery was professional constructed in a clean and professional manner. I would definitely use them again.

March 6, 2023
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you for the review John!

Rated 5 out of 5 stars

Pond decommissioning

The team did a fantastic job at decommissioning an old pond and rehoming the fish for us. Very friendly team, took every care, finished to a high standard and meticulous clean down afterwards.
Communication was amazing throughout from quoting, booking in through to invoicing and confirmation of payment.
Great company, great work and they made it very easy.
Would recommend!

March 20, 2023
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you Andrew!

Rated 5 out of 5 stars

Excellent professional work by this friendly team

More excellent & professional work carried out by Doug & his team. Nothing was too much trouble & great attention paid to every detail of the work. The electrics for pond fountains has been carried out to the highest standard & I’m thrilled & delighted with the whole experience & finished effect. It has been a great pleasure to have Doug & his team working here again. I cannot recommend them highly enough for a thoroughly professional team & excellent workmanship.

March 16, 2023
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you so much! :)

Rated 5 out of 5 stars

Doug and his team did a great job…

Doug and his team did a great job cleaning our very clogged up small city pond. Doug was responsive to emails in the lead up and on the actual day of the job, they arrived on time, were courteous and hardworking and the fish are now very happy ! Would definitely recommend . Great job. Thank you .

February 17, 2023
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Ah thank you, it was a pleasure ;)

Rated 5 out of 5 stars

A great company

I'm so pleased to have found SPD through their Facebook ad. From the initial request for suggestions as to how to revamp my pond, to the completed work, the process has been faultless.
Doug, Russell and Craig worked so hard and so well together. They've done a fantastic job and the new pond layout has enhanced the garden.
They went over and above the remit by digging up and replanting some small bamboos which were hiding the pond and even took away some old fencing. The whole area was cleaned when the work was done, including my neighbour's patio, which was used as access.
SPD made the whole experience a pleasure, in spite of the upheaval. I would certainly recommend them.

February 16, 2023
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you June for the lovely review :)

Rated 5 out of 5 stars

By chance I saw the Sussex Pond Doctor…

By chance I saw the Sussex Pond Doctor van, made a note of the number & booked an appointment.

On meeting Doug and discussing the options I knew I had found the right company. He listened and found an excellent solution to make my filter cleaning easier to manage, more efficient, within my budget and the aesthetics of my garden,

Doug, Craig & Russell were such a happy team, and worked cleanly and thoroughly taking away all waste etc.

Following the work carried out Doug kindly offered my first check free of charge.

I have now arranged a regular system check once a year.

January 27, 2023
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you so much - see you again in March.

Rated 5 out of 5 stars

Great Service.

I had an ongoing issue with a water feature which was causing me problems. Doug came to assess the situation and explained my options. I decided on a new water feature and was given a quote the same day.
I am so pleased with the job Doug, Craig & Russell did. Whilst working they tidied up as they went along, were polite and friendly and answered any questions I had. My fish & plants were transferred into a holding pool and well looked after. I can’t recommend Sussex Pond Doctor enough and will be using their services again. Thank you.

January 23, 2023
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you so much for the review!

Rated 5 out of 5 stars

I highly recommend Sussex Pond Doctor.

I highly recommend Sussex Pond Doctor.
Communication - Calls / emails responded to quickly.
Time keeping - Always came when they said they would.
Always tidied up before leaving. Cheerful, friendly and polite.
Our goldfish, frogs and newts were all well looked after.
Sussex Pond Doctor completely re furbished my pond and it looks beautiful with a lovely brick edge.
A highly professional team. Thanks guys.

January 16, 2023
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you so much Sammy - it was a pleasure.

Rated 5 out of 5 stars

Highly recommend Sussex Pond Doctor…

The team from Sussex Pond Doctor did an excellent job of cleaning out my pond, cut back the overgrown plants and restored the whole thing to a much nicer feature. They left the area around the pond clean, neat and tidy and all on a freezing cold day - thankyou guys.

December 13, 2022
Unprompted review
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Reply from Sussex Pond Doctor Ltd

It was a pleasure Sue.

Rated 5 out of 5 stars

Large pond fill-in and fish rehoming - highly recommended

Doug and his team did a fantastic job filling in our very large koi pond (and rehoming our fish).
It was a difficult project as the pond is on a steep raised area with access issues but they solved all the unforeseen problems that arose and did not change their quote.
Would highly recommend them to anyone.

November 8, 2022
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you Sophie. Very glad to have helped!

Rated 5 out of 5 stars

Excellent company

Excellent company , great communication with Doug and well executed regeneration of our natural pond. I particularly liked the consideration that they gave to our wildlife and its protection , all work done manually when machinery would be quicker but very harmful to the natural environment. We will definitely work with Sussex Pond Doctor again.

November 2, 2022
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you Rick, hopefully see you in 2023.

Rated 5 out of 5 stars

Couldn’t recommend pond doctor enough

Couldn’t recommend pond doctor enough! Have been waiting to have a pond like this for a long time! Doug and his team made that happen, not only that the service was outstanding , dealt with every request, turned up on time everyday, looked after my fish whilst out of the pond, was courteous, friendly and tidy! I can’t stop staring at my pond now, th quality and detail they put in is remarkable! Would highly recommend!

October 19, 2022
Unprompted review
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Reply from Sussex Pond Doctor Ltd

Thank you so much Sharon!

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