Sustainable Plant Store Reviews 

97
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers overwhelmingly had a great experience with this company, praising the reliable service and overall product excellence. Customers frequently share that the items are very easy to use, convenient to store, and yield fantastic growing results for various seeds and plants. Consumers also note that the packaging is environmentally friendly, properly protecting everything and keeping items in top condition during transit. However, some people mentioned occasional collection mishaps or having to wait longer periods for their orders to arrive. Some reviewers also pointed out that it can initially be too soon to fully assess long-term plant growth after receiving the goods.

What people talk about most

Product

People report positive experiences with product, finding the growing mediums excellent, easy to store, and... See more

Quality

Users describe satisfaction with product quality, noting that the items are very easy to use and produce... See more

Delivery service

Consumers find delivery service to be efficient and timely, with orders arriving promptly in secure... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After reading the “WHICH” recommendation of your product for both potting up plug plants and potting on into patio pots I decided to give it a try. The result can be seen in the picture after 4 week... See more

Company replied

Rated 5 out of 5 stars

I first contacted Sustainable Plant Store by email to ask about a particular variety of snowdrop. I received a very helpful response from Chris giving details of price, quantity required and when to... See more

Rated 5 out of 5 stars

The Eazy Grow compost is easy to make up and has a beautiful fine feel when handling. It holds moisture well, and after only 2 weeks of use the growing results are better than the cheaper brands we... See more

Rated 5 out of 5 stars

Prompt service and beautifully wrapped, fine quality single and rare snowdrop "Grumpy" arrived in a couple of days. I've planted it and can hardly wait for spring.

Company replied


Company details

  1. Wholesale Plant Nursery
  2. Seed Supplier

Written by the company

An online store for plants, seeds and gardening related items all sustainably grown or produced. No peat, pesticides or single-use plastics have been used in our products and nor will there be any upon delivery to your door!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

97 reviews

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4.6

All reviews

(97)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Galanthus 'fieldgate superb'

Purchased from yourselves a snowdrop which arrived very dry.Other companies,wrap in moist moss or arrive in pots of soil. Ive purchased snowdrops from various suppliers, most of whom charge less postage,and package better. Its early days but this snowdrop is currently only one out of fifteen not to have appeared.On day of arrival I had half day holiday & hopefully rescued said snowdrop by immediately potting up & watering. Regretably poor packaging enough to make me consider future purchases.

December 4, 2024
Sustainable Plant Store logo

Reply from Sustainable Plant Store

Thank you for your feedback. On this occasion, we were unable to access our usual moss and therefore used vermiculite - but the bulb was delivered to you less than 24hrs after being dug, so wouldn't have dried out in that time. As for our P&P charges, this is a standard rate, no matter how much you order - and remains competitive with other companies in the industry. We have never once had a complaint about our packaging or prices, so apologies if we did not meet your expectations on this occasion.

Rated 4 out of 5 stars

The shipper got the order wrong and…

The shipper got the order wrong and only sent half of it resulting in a long delay before the full order was delivered.

April 16, 2024
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Reply from Sustainable Plant Store

Thanks for your feedback, John - we flagged the issue with the supplier immediately upon receiving your email and hopefully the balance of your order arrived in good time. Hope you enjoy using it!

Rated 4 out of 5 stars

it felt so nice

We werent sure when the compost would arrive but it was well worth the wait.
The package was conveniently small.
The instructions were clear.
The rehydrate compost was lovely to handle.
I liked the fact that it could be made in smaller quantities.

April 16, 2024
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Reply from Sustainable Plant Store

This is really great and useful feedback for us, thank you - glad you liked the compost!

Rated 5 out of 5 stars

Received the plant in a well packaged…

Received the plant in a well packaged and healthy condition. Would buy from again and happily recommend this seller, thank you very much.

April 16, 2024
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Reply from Sustainable Plant Store

Thank you very much for the lovely feedback!

Rated 4 out of 5 stars

Ease of ordering/customer service

Ease of ordering. Kept informed of despatch etc. Although I had to contact customer service as I had not received my order within the expected time, response was swift and an explanation given. Hence 4 star rating. Delay due to Royal Mail service.

April 4, 2024
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Reply from Sustainable Plant Store

Thank you for your very kind feedback and understanding of postal delays :-)

Rated 5 out of 5 stars

Special gifts for special friends

Special gifts for special friends. Lovely packaging. All bulbs potted up ready!

February 25, 2024
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Reply from Sustainable Plant Store

That's really lovely to hear, thank you so much. Hope your friends enjoy their gifts!

Rated 5 out of 5 stars

Snowdrops

Excellent communication about order and despatch if same. The plants were packed extremely well with good labelling

February 15, 2024
Unprompted review
Sustainable Plant Store logo

Reply from Sustainable Plant Store

We're so pleased to hear this, thank you for your lovely feedback!

Rated 5 out of 5 stars

Great company

There was lots of choice of Galanthus bulbs on their website and they were well priced as was the P+P. My order arrived quickly and was so well packed; everything either went in the recycling or on the compost heap. The bulbs were absolutely superb. You can buy with complete confidence.

January 31, 2024
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Reply from Sustainable Plant Store

This is so lovely, thank you for your very kind words. We invest so much in making sure all of our parcels can be fully recycled or composted and I'm so glad you have done just that!

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