First time in this establishment and the customer service was second to none! Very pleasant, helpful and knowledgable staff. Would absolutely recommend!
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See what reviewers are saying
suttons and robertsons are premium lenders... i have been taking out 6 month loans with them for ten years=plus now ... they make one feel as a valued customer, and they make it so easy to just leave... See more
Company replied
Both the woman who helped me the day before, and put the item aside in case I wanted to return for it, and then the man who assisted in my purchase the next day were professional and patient, even tho... See more
Company replied
Seamless and discreet
Company replied
Company details
About Suttons and Robertsons - Edgware Road
Written by the company
PAWN ONLINE
SELL JEWELLERY
SELL WATCHES
Suttons and Robertsons is the oldest pawn shop in the UK and the leading destination for buying, selling, and loaning against luxury assets. Our expertise includes luxury watches, jewellery, diamonds, gold, fine art, antiques, classic cars, fine wine, and designer handbags.Contact info
Edgware Road 199, W2 1ES, London, England, United Kingdom
- 0333 240 5807
4.8
Excellent
42 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Suttons and Robertsons - Edgware Road
Thank you for your positive review.
We are pleased that we could provide you with a seamless and discreet service.
If you require any assistance in the future, please do get in touch.
Reply from Suttons and Robertsons - Edgware Road
Thank you for your kind review.
We are glad that we could provide a professional & easy service to yourself.
If you need assistance in the future, please do get in touch and we will be more than happy to help.
A&E Department.
I would like to thank Aliza Bahadur,the sales and valuation consultant for the exceptional treatment.
It felt like going to A&E department and
getting the best possible treatment.
Kind regards,
Erika Hollmann.
July 16, 2024
Reply from Suttons and Robertsons - Edgware Road
Thank you for your wonderful review.
We are thrilled to hear that Aliza provided you with exceptional service. Your kind words about the treatment you received mean a lot to us.
We strive to offer the best possible experience for our customers, and it’s gratifying to know we met your expectations. If you need any further assistance, please don't hesitate to reach out.
Very professional and friendly service.
Very professional and friendly service.
I wasn’t kept waiting and was seen to very efficiently 🙂👍
May 17, 2024
Reply from Suttons and Robertsons - Edgware Road
Thank you for your positive review, Peter.
We are glad that we could provide a professional, quick service.
If you ever need any assistance in the future, please do get in contact and we will be happy in assisting.
very polite
very polite, very helpful and what was very good was the warning Or reminder
whichever way you wish to read it. It reminded me that my time was almost up although I still had another month. It was good because I could just pay off the interest and carry on with the loan.
May 8, 2024
Reply from Suttons and Robertsons - Edgware Road
Thank you Frank, for your kind words.
We prioritize customer safety by implementing numerous precautions in our loan services. We're pleased to have effectively communicated important reminders and precautions to you prior to the expiration of your loan.
If you do need any assistance in the future, please do get in contact and we will be more than happy with assisting.
Very professional and competent
Very professional and competent. A very trustable business.
April 19, 2024
Reply from Suttons and Robertsons - Edgware Road
Thank you for your positive review, Enrico. We will pass your feedback onto our Edgware Road team. We are glad we are able to provide you with a professional service that meets your expectations. We look forward to seeing you again soon.
very friendly and professional staff
February 5, 2024
Reply from Suttons and Robertsons - Edgware Road
Thank you for your positive feedback and we are delighted to hear that you found our staff to be both friendly and professional!
If there's anything else we can do to assist you or if you have any further questions, please feel free to reach out.
Reply from Suttons and Robertsons - Edgware Road
Thank you for your kind words. We will share this feedback with Gita.
Should you need any further assistance or have more questions in the future, please do not hesitate to get in touch with us.
suttons and robertsons are premium…
suttons and robertsons are premium lenders... i have been taking out 6 month loans with them for ten years=plus now ... they make one feel as a valued customer, and they make it so easy to just leave jewellery at reasonable monthly costs .. ie they do not embarass a person seeking to borrow against collateral ... they are great always... i give them 5 stars for customer service ...sincerely, aine
February 7, 2024
Reply from Suttons and Robertsons - Edgware Road
Thank you for your positive review Aine, we are glad we could help.
Should you need any further assistance or have more questions in the future, please don't hesitate to get in touch with us.
Terms and conditions
The staff are always pleasant and helpful and, also, I love the pawn offices!!
January 1, 2024
Reply from Suttons and Robertsons - Edgware Road
It's fantastic to hear such positive feedback about our staff and our pawn offices! We're delighted to know that our team consistently provides a pleasant and helpful experience for you.
10/10 service
January 9, 2024
Unprompted review
Reply from Suttons and Robertsons - Edgware Road
Thank you for your great feedback!
Seemless service
Seemless service. From whatsapp valuation to store visit. Thankyou.
January 5, 2024
Unprompted review
Reply from Suttons and Robertsons - Edgware Road
Thank you for your positive feedback about your experience with us, please feel free to get in touch if we can help with anything else.
Friendly helpful lovely shop.
September 7, 2023
Unprompted review
Reply from Suttons and Robertsons - Edgware Road
Thank you for your review! We will pass your feedback on to the Edgware Road team.
Reply from Suttons and Robertsons - Edgware Road
Thank you for your positive feedback! We're thrilled to hear about your satisfaction with our communication and quick delivery. We hope you love your new purchase!
Good price/valuation given for items of…
Good price/valuation given for items of jewellery sold to them.
July 3, 2023
Unprompted review
Reply from Suttons and Robertsons - Edgware Road
Thank you for your positive feedback. We are glad you had a great experience and received the valuation you were looking for. If there is anything else we can help with, please don't hesitate to get in touch.
Great salespeople
Both the woman who helped me the day before, and put the item aside in case I wanted to return for it, and then the man who assisted in my purchase the next day were professional and patient, even though I was only looking at sale items. They both made me feel valued and I appreciated that
February 28, 2023
Unprompted review
Reply from Suttons and Robertsons - Edgware Road
Thank you for your kind feedback - we will pass this on to our Edgware Road store team. please don't hesitate to get in touch with our team if we can help with anything.
Very good service from Aliza
February 18, 2023
Unprompted review
Reply from Suttons and Robertsons - Edgware Road
We are glad you had a good experience. We will pass your positive feedback on to our Edgware Road store team. We look forward to seeing you again soon.
The service was excellent
The service was excellent, lovely staff and super friendly
February 2, 2023
Unprompted review
Reply from Suttons and Robertsons - Edgware Road
We really appreciate your kind feedback, Samira. We have passed your feedback on to the Edgware Road team and look forward to seeing you in-store again soon.
Reply from Suttons and Robertsons - Edgware Road
Hi Simon, thank you for your positive feedback. We look forward to seeing you in one of our stores again soon.
Great team and very informative
Great team and very informative, the process was smooth and easy.. highly recommend this company
November 17, 2022
Unprompted review
Reply from Suttons and Robertsons - Edgware Road
Thank you very much for the positive review. We will pass your kind comments on to the Edgware Road team.
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