I saw quite a few beautiful items on S & R website. I bought a gorgeous ring! When I visited the Victoria branch, Jeanette warmly greeted me and showed me a watch I admired… there are many tempting j... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a lovely experience at Suttons & Robertsons in Victoria this week. I spoke and met with the lovely Gita Fadejeva. As well as the reception team, Gita was kind, informative, professional yet ve... See more
Company replied
Ruth was amazing. She explained the process perfectly, put all my anxiety at ease as this is the first time getting a pawn loan. She was polite, professional and informative. She has such a lovely per... See more
Company replied
First class service, excellent and friendly staff, professional and polite. I was welcomed in and dealt with promptly and efficiently by the staff today at the South Kensington office. Everything went... See more
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Company details
About Suttons and Robertsons
Written by the company
PAWN ONLINE
SELL JEWELLERY
SELL WATCHES
Suttons and Robertsons is the oldest pawn shop in the UK and the leading destination for buying, selling, and loaning against luxury assets. Our expertise includes luxury watches, jewellery, diamonds, gold, fine art, antiques, classic cars, fine wine, and designer handbags.Contact info
127 Victoria Street, London, SW1E 6RD, London, United Kingdom
- 0800 038 9839
- services@suttonsandrobertsons.com
- suttonsandrobertsons.com
4.7
Excellent
300 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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I needed a loan
I needed a loan. They were quick, explained to me clearly and were kind and professional. I expected the loan installment to be a little lower.
March 28, 2025
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that our Staff could provide you with a quick and professional service.
We look forward to hearing from you in the near future.
Very polite and professional.
March 30, 2025
Reply from Suttons and Robertsons
Thank you for your review.
We are pleased to hear that you received a polite and professional service while in contact with us.
Professional Organisation
From initial contact with S&R through to assessment of item and agreement to sale was quick, easy and professionally managed. At each stage of the process I was advised what would happen next and given friendly guidance in a professional way. I dealt with two members of S&R, initially Cy Ramsay and then Ruth Kirby both of which delivered on their promises. I would not hesitate in using this company again.
March 4, 2025
Reply from Suttons and Robertsons
Thank you for your review.
We are pleased to hear that our Online and Store Staff could provide you with a professional service throughout your experience with us.
I received a quick valuation online
I received a quick valuation online for a piece of jewellery I was selling & the offer seemed reasonable. I booked an appointment for the next day & had received the agreed amount within an hour. The Team are friendly & really helpful and the process was smooth. I highly recommend Suttons & Robertsons if you have valuable pieces to sell.
March 21, 2025
Unprompted review
Reply from Suttons and Robertsons
Thank you for your review.
We are pleased to hear that you are happy with both our online and in-store service.
Please do get in touch if we can assist further.
Fast very professional and staff…
Fast very professional and staff member: they are so fast and and got my money in a few hours.
March 16, 2025
Reply from Suttons and Robertsons
Thank you for your review.
We are pleased to hear that our staff could provide a professional and fast service.
We look forward to hearing from you in the future.
Excellent experience
Excellent experience, great value to your asset and no waisting time, highly recommend. Great help Swapna, thank you.
March 20, 2025
Unprompted review
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that Swapna could provide helpful assistance.
We look forward to hearing from you soon.
I had an amazing experience with Swapna…
I had an amazing experience with Swapna Maragoni. She was helpful and knowledgeable. I’m truly grateful and would highly recommend them.
March 20, 2025
Unprompted review
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that Swapna could be helpful and knowledgeable.
We look forward to hearing from you in the near future.
Reply from Suttons and Robertsons
Thank you for your review.
We are pleased to hear that you found the transaction straightforward.
not professional!
Was given a price for a new ring which was never worn and locked away, as expected when I got there was given a new price as the ring had to be polished and it was faded, was told of you’re not happy with price walk down the road and there’s hundreds of places you can go instead of here. Very professional!
March 7, 2025
Reply from Suttons and Robertsons
Thank you for your feedback.
We aim to provide clear and transparent pricing, and it seems there was a misunderstanding in this instance. The price adjustment was necessary due to the condition of the ring, which required polishing. Our staff member confirmed the updated price, and the transaction went ahead.
We appreciate your input and will continue to work on improving our communication moving forward.
Swift professional service
February 28, 2025
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased that we could provide a swift and professional service.
We look forward to seeing you in the near future.
I’m very upset
I’m very upset. I had no trouble sending my package or getting my money but the follow up service is awful. No one is replying to my emails on how to pay back the loan. Please help! I don’t want to lose my item as it’s an heirloom.
January 14, 2025
Reply from Suttons and Robertsons
We are very sorry to hear about this. This doesn’t reflect our after-sales service at all.
We can confirm our team has attempted to contact you regarding your loan in the last 48 hours, though we have not received a response as of today.
Please do contact our Victoria Store directly on victoria@suttonsandrobertsons.com or 03332405806 to discuss your loan agreement. Our team is ready to assist you and ensure that your item is taken care of.
We look forward to hearing from you.
It was a great experience the company…
It was a great experience the company is very efficient and our transaction was done within 24hrs that was very impressive
February 20, 2025
Reply from Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that the service you received was efficient and up to your standards.
This is the first time I resell my…
This is the first time I resell my jewellery here. By far the best in terms of fair price for your precious items. They are so professional and nice person. Thank you all!
February 8, 2025
Reply from Suttons and Robertsons
Thank you very much for your positive review.
We appreciate your business, and look forward to hearing from you in the near future.
Reply from Suttons and Robertsons
Thank you for your enquiry.
We look forward to hearing from you in the near future.
It was a quick way to arrange some…
It was a quick way to arrange some cash. However the interest rates are very high.
February 5, 2025
Reply from Suttons and Robertsons
Thank you for your review.
Our interest rates are competitive against most high street lenders and closely monitored.
If we can assist you in the future, please do get in touch and we will be more than happy in assisting.
Reply from Suttons and Robertsons
Thank you very much for your review.
We look forward to hearing from you in the near future.
Easy to get in touch
Easy to get in touch, friendly and professional staff.
Gave me a good offer for my jewellery
January 28, 2025
Reply from Suttons and Robertsons
Thank you very much for your honest review.
If we can assist in the future, please do get in touch.
Professional and prompt
S&R were prompt and clear on all actions and professional in delivery. I’ve never dealt with them before but am reassured by the way they handled my sale.
January 18, 2025
Reply from Suttons and Robertsons
Thank you very much for taking the time to leave a review.
We look forward to hearing from you in the near future.
Great experience!
Great customer service, clear instructions and support. Fantastic experience all round.
January 16, 2025
Reply from Suttons and Robertsons
Thank you very much for your positive review.
We are pleased that we could provide you with a fantastic experience.
Excellent service
Excellent service.
All my enquiries were answered to my satisfaction and I was very happy with prices given and the punctual
payment received.
January 16, 2025
Reply from Suttons and Robertsons
Thank you very much for your honest review.
We are pleased that you are happy with your purchase.
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