Suzitee Reviews 897

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 551 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like blankets, mugs, and canvases are well-made, vibrant, and exceed expectations. Many people are also very happy with the delivery service, often receiving their orders sooner than anticipated and finding the packaging secure. However, some people were not happy with the order process and response times. There are instances where customers experienced significant delays, with orders arriving after promised dates, or even not at all. A few reviewers also mentioned issues with customer service, specifically a lack of response to inquiries about delayed or missing items.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers are delighted with their purchases,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Order

Reviewers highlight ambiguous aspects of order experiences. Many customers express satisfaction, praising the... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the fast delivery times,... See more

Response time

Reviewers mention negative feedback about response times. Many customers report a lack of responsiveness from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kool!!! Accurate!! Timely!! Email notifications at each step. Projected delivery date from start. Arrived sooner than anticipated. A valentines gift for my wife. Fit all 11 grandkids on it beautifully... See more

Rated 5 out of 5 stars

Easy to navigate website and use customizable parts to add and crop photo, lots of sample templates to choose from. Shipping time was as stated, packed very well, finished product as described and st... See more

Rated 5 out of 5 stars

Suzitee is an excellent company! Great products and great customer support. Bought 8 cups as Christmas gifts and everyone just loved them. Also had a slight problem with one shipment and Suzitee wa... See more

Rated 5 out of 5 stars

I found the quality of the duvet cover and shams to be terrific; color and graphics were well done. I bought these for my daughter's birthday she is so happy seeing her beloved dog in print.


Company details

  1. Gift Shop

Written by the company

Discover the Best in Personalized Gifts at Suzitee - Your Trusted Partner! At Suzitee, we pride ourselves on providing unique personalized gifts for every occasion. With categories for family members, teachers, schools, nurses, and healthcare professionals, we have the perfect gift for everyone. With a strong focus on exceptional customer service, we strive to deliver the best products and services to ensure your complete satisfaction. Shop with us and experience our commitment to long-term customer relationships. Choose Suzitee for top-quality products that are carefully curated to symbolize deep meaning. If you ever encounter any issues, our dedicated team will promptly address and resolve them. Your satisfaction is our priority. Join countless customers who have experienced the joy of giving and receiving personalized gifts from Suzitee. Shop now and create cherished memories that last a lifetime.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

897 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Valentine's Day success

The canvas was customized perfectly and was a perfect gift for Valentine's Day, well received by my wife. The item arrived on time and in time for presenting it on the day.

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect gift for the book lover

I purchased the mini reading pillow. It is adorable and unique and there’s a slot to put a book in. It is displayed on my reading chair. I would give this as a gift to the book lover.

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

Truly a blessings

Truly a blessings and a little piece of heaven. I Love this powerful little pillow in God glorious. Absolutely perfect and brings calmness to my bedroom. I AM A special child of God in my own little way and this pillow will continue the journey with me. I AM! ThANK!

February 13, 2026
Unprompted review
Rated 1 out of 5 stars

Orders a no show!

Placed an order for a canvas picture for a Valentines Day gift on Feb 3rd, website said 3-8 days delivery. 10days on the item still hasn't even been shipped, 2 email enquiries sent with no response. Would not recommend this company!

February 3, 2026
Unprompted review
Suzitee logo

Reply from Suzitee

Dear Tracey,

We sincerely apologize for the delay in responding to your inquiry. Due to a sudden increase in the volume of messages, we have been unable to process requests as promptly as usual.

Please be assured that we have already requested our customer service team to prioritize resolving the issue with your order. We truly value all customer feedback and are committed to improving our service going forward.

Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding and patience.

Rated 5 out of 5 stars

I Love it!

I was impressed by the authenticity to the ad, quality and the fast delivery. It is true to size. I would definitely recommend it!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic gift!!!!

I have ordered the hoodie for my daughter as an additional gift for her birthday. The quality of the hoodie is actually shockingly great - it’s thick enough, very soft and the color (I’ve got the blue one) was very beautiful. The sign is fantastic and the picture came out great. It’s a fantastic very unique gift - if you want to surprise your loved ones with something very touching and personal - I can’t recommend this enough! The hoodie arrived very quickly - all in all I’m very pleased and would highly recommend it to anyone in a heartbeat!

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Personal Touches in a Gift

I ordered a personalized sweatshirt and a personalized cap. My friends absolutely loved both products. There was a glitch regarding delivery of the cap, but it was taken care of. I highly recommend this company for special personal gifts.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Well the experience turned out great because our wedding anniversary is coming up in March and I wanted to surprise my family especially my wife with something different from the past gifts.

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great mug !

He ordered a picture from my daughter who recently lost her dog. Not only was the picture a really good image of her and her dog, but the mug itself is great quality and the graphics are fabulous. I thought at first it was a little expensive but when I see the quality, the price fits the product. I would definitely order again.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Fantastic!
I am speechless! We all take risks ordering products on sites that we are not familiar with. I was skeptical but took the risk! My canvas was delivered today and it is more than perfect! Exceeded expectations! Can't wait to give to my husband on Valentine's Day!

February 5, 2026
Unprompted review
Rated 1 out of 5 stars

I made an order it says it’s waiting…

I made an order it says it’s waiting for the carrier to pick it up and deliver to the usps! I didn’t understand so I dug deeper and found out this company is not in fact in Florida it’s in China. Very misleading and a lie in my book. Sent several emails and never got a response. Last one asked for a full refund because this company is obviously a joke. Will not be getting any of my business in the future and hopefully the people that read these reviews won’t give them theirs either.

January 26, 2026
Unprompted review
Suzitee logo

Reply from Suzitee

Dear Billy,

We sincerely apologize for the issue with your order.

We will request our customer service team to review and work on resolving your concern as soon as possible. Please rest assured that your case is being taken seriously.

We truly appreciate your feedback and value the contributions from our customers. Your comments help us improve our services, and we will continue striving to do better in the future.

Once again, we sincerely apologize for this inconvenience.

Rated 1 out of 5 stars

Difficult customer service

Difficult customer service
Too much to type, I have never written a negative review for any company BUT this warrants one.
Please believe me when I tell you to not trust this company nor product
QUALITY. I purchased 3 orders, 9 different hats. Custom made. I didn't realize til we received product that the back of hat was a piece of cheap plastic fitting. There are no images of back of hats. I should have questioned that before I ordered.
That is my bad. However, the issue became that the one hat for my son-in-law did not fit at the largest setting. Totally couldn't even get on his head. He wears baseball hats daily, Never a problem. I asked for help with the 1 hat out of 9. Just 1.
Emailed 4x every time they demanded I give them more info even though I sent detailed. As if they didn't read my complaint. Then I gave more detail. Again now they want photo. Even though they have my order number, the hat I ordered, all my info. So 1 get pics of the hat especially the back plastic thing in its largest setting. Again, now they want my son-in-law to take measurements of THEIR product.
This was a Christmas gift that came
AFTER Christmas. Number 1 mistake they made as it was promised delivery by Christmas.
Now they had my son-in-law who has the hat send me pictures. Then for the 4th requests instead of just giving me a credit for the 1 hat out of 9 that by the way also had cheap plastic, they ask me to ask him to get measurements! I spent over 400$ on 9 hats... I wanted credit for just one. I gave them every ounce of info and they come back with no credit, no reimbursement BUT an offer that when I PURCHASE MORE products they will give me a one time 50% discount! Their logo is fake. They don't care about customer satisfaction nor loyalty nor retention. They took zero responsibility for not having imaging nor description of back of hats. They took zero accountability for product coming late AFTER Christmas. They took zero responsibility and could care less about the person who gave them business and quite a lot at that. If I could give a zero review / would. Please don't support this company there are plenty more out there that have custom products who appreciate your business. / will tell everyone I know to prevent them from wasting their time and money.
2/14/26 update. I have never heard from company after they replied to my review on Feb 3 obviously not taking my negative experience seriously at all.

January 27, 2026
Unprompted review
Suzitee logo

Reply from Suzitee

Dear Diane,

We sincerely apologize for the issue with your order.

We will request our customer service team to review and work on resolving your concern as soon as possible. Please rest assured that your case is being taken seriously.

We truly appreciate your feedback and value the contributions from our customers. Your comments help us improve our services, and we will continue striving to do better in the future.

Once again, we sincerely apologize for this inconvenience.

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