Suzitee Reviews 897

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 551 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like blankets, mugs, and canvases are well-made, vibrant, and exceed expectations. Many people are also very happy with the delivery service, often receiving their orders sooner than anticipated and finding the packaging secure. However, some people were not happy with the order process and response times. There are instances where customers experienced significant delays, with orders arriving after promised dates, or even not at all. A few reviewers also mentioned issues with customer service, specifically a lack of response to inquiries about delayed or missing items.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers are delighted with their purchases,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Order

Reviewers highlight ambiguous aspects of order experiences. Many customers express satisfaction, praising the... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the fast delivery times,... See more

Response time

Reviewers mention negative feedback about response times. Many customers report a lack of responsiveness from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kool!!! Accurate!! Timely!! Email notifications at each step. Projected delivery date from start. Arrived sooner than anticipated. A valentines gift for my wife. Fit all 11 grandkids on it beautifully... See more

Rated 5 out of 5 stars

Easy to navigate website and use customizable parts to add and crop photo, lots of sample templates to choose from. Shipping time was as stated, packed very well, finished product as described and st... See more

Rated 5 out of 5 stars

Suzitee is an excellent company! Great products and great customer support. Bought 8 cups as Christmas gifts and everyone just loved them. Also had a slight problem with one shipment and Suzitee wa... See more

Rated 5 out of 5 stars

I found the quality of the duvet cover and shams to be terrific; color and graphics were well done. I bought these for my daughter's birthday she is so happy seeing her beloved dog in print.


Company details

  1. Gift Shop

Written by the company

Discover the Best in Personalized Gifts at Suzitee - Your Trusted Partner! At Suzitee, we pride ourselves on providing unique personalized gifts for every occasion. With categories for family members, teachers, schools, nurses, and healthcare professionals, we have the perfect gift for everyone. With a strong focus on exceptional customer service, we strive to deliver the best products and services to ensure your complete satisfaction. Shop with us and experience our commitment to long-term customer relationships. Choose Suzitee for top-quality products that are carefully curated to symbolize deep meaning. If you ever encounter any issues, our dedicated team will promptly address and resolve them. Your satisfaction is our priority. Join countless customers who have experienced the joy of giving and receiving personalized gifts from Suzitee. Shop now and create cherished memories that last a lifetime.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

897 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Kool!!

Kool!!! Accurate!! Timely!! Email notifications at each step. Projected delivery date from start. Arrived sooner than anticipated. A valentines gift for my wife. Fit all 11 grandkids on it beautifully!! Support staff and efficiency are Top Notch!!! Will use this company again!! Good quality blanket too!

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

T shirts

I have 6 tshirts that I love the quality is great they are beautiful just what it says i also have ordered several posters that are just as great im always looking for another one just now ordered again I have never been disappointed SUPERB JOB!!

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing quality. Love it!!!

My order got lost and they sent another one as soon as I contacted them. Very easy to deal with. My product was absolutely amazing. Better than I expected. Thank you so much. I would definitely recommend this company.

November 30, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM SITE / BUYER BEWARE 

Buyer beware. This is my second attempt to do a review now posting to a different site as Suzitee asks for reviews however does NOT POST THE NEGATIVE ONES ON their own site! ***
This product was riddled with grammatical errors. The company refused to fix or replace it and instead offered a laughable 30% discount on a future purchase. I approved my text and the song title, not to proofread their auto generated mistakes. Expecting customers to do their job is unacceptable and demonstrates extremely poor business practices. I will never purchase from this site again. I provided images which I wish I could provide here.. you’d be appalled! I was fortunate my credit card reimbursed me in full . 

January 26, 2026
Unprompted review
Suzitee logo

Reply from Suzitee

Dear Cindy,

We sincerely apologize for the issue that occurred with your order. We truly value our customers’ feedback, and we carefully acknowledge and take your comments into consideration to improve our services in the future.

Once again, we are very sorry for the inconvenience this situation has caused, and we kindly hope for your understanding and forgiveness.

Rated 5 out of 5 stars

Beautiful

I seen the advertisement and immediately wanted to order for my Son & DIL anniversary. It was beautifully done and everything was correct.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

I bought this plaque for my mother

I bought this plaque for my mother. We lost my dad 9 years ago and it still hurts today. My product came quickly and when I opened it, I had to catch my breath. It's beautiful! Now I want one for myself lol! Thanks, Suzitee!

January 17, 2026
Unprompted review
Rated 3 out of 5 stars

I thought the book was great

I thought the book was great, however it did not come with the instuctions. I was very disappointed with this. I got this for my granddaughter for christmas. How is she supposed to learn the stitches without the instructions? I will not be buying anything else if it does not come with everything.

December 30, 2025
Unprompted review
Suzitee logo

Reply from Suzitee

Dear Phyllis,

We sincerely apologize if you experienced any issues during your purchase.

If you need any assistance, please feel free to contact our customer support team via email at support@suzitee.com, and we will be happy to assist you as promptly as possible.

We truly hope to have the opportunity to serve you again in the future.

Rated 5 out of 5 stars

Family Puzzle Art

I had an absolutely amazing experience with SuziTee! From start to finish, everything was perfect. The order was delivered fast, and the final product was even more beautiful than I expected. The quality, attention to detail, and overall craftsmanship were top-tier. I couldn’t be happier and will definitely be ordering again. Highly recommend SuziTee if you’re looking for something gorgeous and well made!

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

The Family Canvas

The Family canvas I ordered was perfect and beautiful! It was exactly what I expected from the order preview. I will definitely be ordering more from this site.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful meaningful wind chime.

We absolutely love the wind chime we purchased from you to honor our beloved Bandit. He was the world to us for almost 21 years and we miss him dearly. Thank you for all your items you have. They mean a lot to those of us who love our pets as our family.

January 8, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM STORE, ABSOLUTELY

IF T COULD GIVE THIS SCAM STORE A ZERO.. I WOULD. AS OF TODAY 1/13/26 I HAVE BEEN CALLING AND EMAILING “EVERY SINGLE DAY “ TO TRY TO GET A REFUND FOR MY G-DAUGHTER’S CHRISTMAS GIFT THAT ARRIVED FILTHY, SOILED… COMPANY REFUSES TO RESPOND OR DO THE RIGHT THING AND REFUND $63.00 FOR A “THROW BLANKET…. PLEASE BE CAREFUL WITH YOUR HARD EARNED MONEY!! CERTAINLY WOULD NEVER RECOMMEND!!!!

December 29, 2025
Unprompted review
Suzitee logo

Reply from Suzitee

Dear BeverlyAnn,

We sincerely apologize for the issue with your order. We will immediately escalate your request to our customer service team, who will respond promptly and work on a solution for your order.

We truly value the feedback and contributions from our customers, and we are committed to improving our processes moving forward. Once again, we deeply apologize for the inconvenience this has caused.

Thank you for your understanding, and please don't hesitate to reach out if you have any further questions.

Rated 5 out of 5 stars

Excellent Experience

Suzitee is an excellent company! Great products and great customer support. Bought 8 cups as Christmas gifts and everyone just loved them. Also had a slight problem with one shipment and Suzitee was right on top of it and corrected the problem immediately. Highly recommend. Will buy from them again.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

The Cutest Pillow

I purchased the most adorable and well-made reading pillow. The fabric is so soft and the design is adorable. I can hardly wait to give it to my friend. --- Delivery did take a long time. I am in Hawaii, and I am thinking this pillow was not made in the USA. --- The packaging was really good; however, use caution opening it. I was fearful I'd cut the pillow. Thank you!!

January 9, 2026
Unprompted review
Rated 4 out of 5 stars

Great Product, Bullshit protection

The Product itself came out great and looks amazing. However, I paid for the extra protection thinking it would have cardboard corners or styrofoam of some sorts. Nope they just cling wrapped it with a single layer and put it in the box that it was shipped in. Don’t pay for the extra protection.

December 23, 2025
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is unreliable and thief. I ordered a custom T-Shirt and received a T-shirt with no picture on it just a blank circle with an empty space. Contacted numerous times and no responses. I filed a complaint with BBB and it has a F- rating. All thr same complains no response to incorrect orders stop using these overseas again clothing companies all thiefs.

December 13, 2025
Unprompted review
Suzitee logo

Reply from Suzitee

Dear Pat,

We sincerely apologize for the delay in responding to your message. Due to the high volume of inquiries, we have not yet been able to check your message. We will immediately escalate the issue to our customer service team to address your order as soon as possible.

If there are any issues with your order, we will notify you right away and provide an appropriate solution.

Once again, we deeply apologize for the delay and appreciate your understanding.

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