Suzuki Reviews 131

So so dissapointed now in Suzuki, superb car but almost impossible to find any dealer who can service the vehicle in a timely manner, very difficult to speak to any one, vehicle coming up to 4 Years old but have to maintain service activated warranty, Suzuki do not seem concerned at all, despite a great car cannot think of a single reason I would buy another, my local dealer is now telling me how wonderful Chinese cars are, !!!!.
Such a shame have ran Suzuki cars for many years

I had a very disappointing experience dealing with Suzuki Finance.

My complaints manager, Obinna Amanze, handled my case poorly throughout. I initially raised concerns after purchasing a car from a Suzuki-branded dealership which had multiple serious issues, including an oil leak, mismatched tyres (despite being told they were all run-flats), and several other faults.

The situation escalated when the engine seized while I was driving on a busy road, putting both my safety and the safety of others at risk.

I had also paid for a warranty as part of the purchase, however this was never processed by the dealer. Despite providing clear evidence of this on the sales order form, Suzuki Finance stated that the warranty was not part of the finance agreement and used this as grounds to close my case.

Shortly after, I was contacted by Obinna to say the case would be reopened, followed by a call from his manager, Ian Jones, who stated he had reviewed the evidence after the case had already been closed and felt action was required. This raised concerns about how the evidence had been assessed initially.

I requested that Obinna be removed from my case due to a lack of confidence in his handling of the complaint. I then dealt directly with Ian Jones, who unfortunately failed to meet the agreed 48-hour callback deadline.

The complaint also exceeded the 56-day resolution timeframe without any clear outcome, and I had to repeatedly chase for updates. When a resolution was eventually offered, it was limited to a refund of the warranty cost—despite the car requiring a new engine and the evidence I had provided.

As a result, I escalated the matter to the Financial Ombudsman, who investigated and resolved the case promptly. Suzuki Finance ultimately agreed to a full refund, reflecting both the poor quality of the vehicle and the service provided.

Even following this decision, Suzuki Finance struggled to arrange collection of the vehicle. The first attempt failed as the collection driver was not informed that the car was a non-runner, requiring a second arrangement.

Overall, this experience highlighted serious concerns around both product quality and customer service.

A few things I’ve noticed.
The auto wipers and auto lights both only work correctly half the time, I mentioned it on my 2,000-mile check-up\service, but was told everything worked fine, even though as the car driver I know this not to be true.
I suggested to see if it was running the latest software, and if so, please would they reinstall it to eliminate any software issues causing the malfunctions, which, of course, was not done as any conscientious engineer would have done, or what would have been done if this was their own car.
I also mentioned that the heated door mirrors don’t work, I was told, (After the service) that there is power going to them from the fuse box.
Now then!!...
As I’ve worked on cars most of my life, I know this is not the check that should have been made, what I would have done is check the power\wattage on the mirror connections themselves.
When I mentioned this the service advisor went back to the workshop, came back and told me that this check had been done and everything is as it should be.
Which begs the questions, 1: Why tell me power had been checked at the fuse box then, and 2) if this had indeed been done, why not, in the first instance, come back to me and tell me what the wattage should be there, and what it actually is!
I also advised them that there was wind noise coming in from the top of all the door windows when you get above 60mph.
They took it for a test drive and I was told that it was normal, and all their cars do it!!!

Does this not then prove that there’s some sort of design fault that needs adjusting?!
Or do you really think I’m that gullible?!

I’ve driven hundreds of cars over my 45 years of driving, and not one of them has had any wind noise coming in from the door windows “As Standard”, It’s clear to me that this is just another attempt at fobbing me off as a gullible person, even though I’ve discussed my thoughts and fixes on all these matters, which would give most people an inkling my knowledge is more than the average customer, but no, they still choose to try and fob me off with a load of rubbish.
Further to that, I also had a bunch of white powder looking stuff that appeared to come from the back of a panel in the passenger footwell, when you look at the pictures I sent them it’s very clear something has come from behind the panel and hasn’t been “Spilt” in the area from the outside, yet after looking at it in person, they implied that there must have been something spilt in the footwell, I advised that this was not the case, and even if it was, given the amount, there would have been clear “Spillage” on the panel itself.

Over all then, I expected maybe a niggle or two with a brand-new car that would have quickly and respectfully have been sorted out, but the service I got from the service department, was, actually, no service, in fact it was the opposite.
Everything was explained away as being perfectly normal, despite the fact that everyone, from all parties, knew that this clearly wasn’t the case.

Recently purchased a brand new Suzuki swift for my son from a main dealer. I have used this local branch because of the great customer service I received. When I got home and had a look in the boot you dont even get a wheel brace or a puncture repair kit which I find extremely poor from Suzuki. Talk about penny pinching Suzuki

Having owned a number of Suzuki cars I purchased a 2022 Vitara from Stan Palmer in Carlisle.
I have never in my 76 years experienced such a shambolic Dealership who in my opinion are not fit to service a Wheelbarrow let alone a car.
The Vitara had made its way from Worcester to Carlisle?. As soon as left the dealership the low tyre pressure light began flashing. Upon arriving home and inspecting the car my wife noticed stains on the upholstery including a large brown stain on the passenger seat?. Palmers took the car away on the 15th of October to replace the radio which had failed, fit a reversing camera and repair the tyre pressure fault. It was returned to me on the 6thOctober with scratch marks on the facia. The tyre pressure problem re occured soon after?I took the tyre to a local centre who found a nail in the tyre?
I contacted Suzuki but a waste of time. Why oh Why do they agree to issue Franchises to Dealership who are not capable of the absolute minimum of service.

At Cumbria Suzuki in Kendal I spoke to someone called "Phil" when enquiring about a vehicle they had for sale, and immediately found him to be very unhelpful and sarcastic in his tone. The experience has certainly discouraged me from dealing with the company at all, and I would advise other potential customers to avoid them. As a direct result of this interaction I am now restarting my car search from scratch; if I still decide to purchase a Suzuki vehicle (which is now much less likely) then it will mean that I must specifically avoid this dealership which gives out a negative impression of the brand.

Today, my wife visited the Suzuki dealership in Long Hanborough for a recall service on our vehicle. She was very pleased with the experience from start to finish. The reception staff were incredibly polite and welcoming, making her feel valued as a customer.

The recall issue was addressed quickly, and she was pleasantly surprised to find that they took the extra step of cleaning the car before returning it to her. Overall, it was a smooth and efficient process that turned what could have been a hassle into a delightful experience. We are grateful for the excellent service provided by the team at Suzuki Long Hanborough.

I have experienced poor after sales customer service. Although I am pleased with my new car, I have not been able to use the Suzuki Connect App.
The Suzuki dealership in Wigan have not responded to emails and not phoned back; when messages have been left.
This is disappointing.
I would not recommend purchasing a vehicle from Suzuki Wigan based upon my after sales customer service.

Suzuki dealer boston excellent service first class very professional friendly made to feel relux, dealt with Ross and Megan highly recommend this dealership and sevice they give

Fabulous experience changing our car this past month. Danielle @ Blackpool Suzuki made the process very easy and enjoyable. Whilst away on holiday she kept in contact even sending a video of the car to show it was waiting for us on our return.
Would definitely recommend. Thank you Danielle.

Bought a Suzuki swift and was fine, didn't realise beeps at everything which can be irritating and dangerous when alarm sounds and not even near another vehicle. Has not started once, managed to get started put in Suzuki approved garage, Hyundai, and they did not care, hooked up to computer and said nothing seen, the screen as blacked out several times which can be frightening. Beware that all garages are franchises and Medway Suzuki is no longer trading as Suzuki franchise, found this out through another franchise. Was sold a service plan by Medway and now told not redeemable any where else, contacted Suzuki so called customer service and they do not care, told because of data protection can not contact customers when a franchise ceases with them, they have never heard of the company was sold a service plan with and I have to go through Medway Suzuki who are not answering, I found software company for service plan and they were very helpful and cancelled my policy and have requested Medway to refund me but potentially I have lost nearly £200 if Medway Suzuki/Hyundai do not do this and Suzuki says not their problem. Do not buy as you have no protection or come back.

Too many useless sensors, the car has everything yet has nothing. Suzuki swift is tailored for women, as no real driver needs automatic transmision+auto-switching headlights to be a decent driver. One single USB-A port, no CD drive, yet they had money for a crappy carplay screen and seat heating. I would rather get a car from 1990 than drive this junkyard of functionalities on wheels

I recently purchased a Suzuki under their approved used warranty, which is not worth the paper it’s not written on. You have to pay up front £144 inspection fee to be told that they don’t consider any things wrong even though the cars dangerous to drive as it brakes when being overtaken on the motorway and only picks out bollards in the middle of the road to tell you that you’re going to crash

I would strongly advise anyone considering buying a Suzuki to think again. I purchased a brand new Suzuki with the expectation of reliability and peace of mind. What I’ve received instead has been an absolute nightmare.
The car has broken down twice already, once requiring the AA to come out, and has spent over six weeks in and out of the garage. That alone would be unacceptable for a new vehicle. But it got worse. The car completely died on the motorway while I was driving at 70mph. That’s not just inconvenient it's extremely dangerous and could have ended in a serious accident.
Now, for the third time, the car is being taken back to the garage to. And despite everything, Suzuki refuses to even wave the extremely expensive daily insurance fee that I have not choice but to pay while they attempt again to fix a vehicle that should never have had these issues in the first place.
The service from Suzuki has been nothing short of shocking. There is no urgency, no accountability, and no customer care. It’s clear that once they’ve sold you the car, they’re done with you.
I never expected to have to fight this hard for basic support on a brand new vehicle. I feel completely let down, not just by the quality of the car, but by a company that clearly doesn’t stand by its products or its customers. This will be the first and last Suzuki I purchase. The car is unreliable, the service is disgraceful, and the risk simply isn’t worth it.

Called to sort out termination of my finance- amazing way process staff are incredible and efficient

Purchased a new Spresso in the philippines after purchase was told it needed serviceing every 5000km or 3 months whatever comes sooner i have never heard of anything so silly why on earth does a new car need servicing every 5000km thats what about 3000 miles just a scam cos if you dont do it you will lose your warentee shame obn them for fleecing customers and not telling of this before purchase partly my fault for not asking but even so ! Would advise you to tread very carefully with this company cos if they need a service every 5000k or 3 months cand be a very good product

Mostly very positive, the majority of dealers sales and service are very good, there are of course salespersons who load every deal up with everything for commission purposes but the one I deal with knows where we stand.

purchased a used vauxhall mokka car last june from chapelhouse suzuki Bolton,faults showing within a week car been back for repair 5 times , for 8 days , then 75 days they had it , then 36 days ,then 56 days and been back again this month from 2nd june, coming back tomorrow and not sorted, rejected it twice and refused twice Ombudsman now involved, Received an offer on 4th July, i thought was going to be to put things right , totally wrong to put me in another car thats on a 15 plate[12to18months older than mine with 21000 miles on more than mine] and me to give them a further £2000 and my car., now is that putting things right

Bought a new car from Chaplehouse Warrington they said my old car was only worth £2000 I returned to the garage to find my old car up for sale for £3500 Avoid at all costs bad deals 👎👎👎👎👎👎👎👎👎

I’m 80 years old and love my Suzuki Ignis ,so easy to drive and very economical,very happy .Also Brendon foot picked my car up from me took it and did a service then returned it ,great service.