Svinando Reviews 

975
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 183 reviews, reviewers consistently had a great experience with this company. Customers frequently praise the fantastic selection of authentic Italian wines available at very competitive prices. People also find the website ordering process smooth and appreciate the sturdy, secure packaging used for shipping. Buyers often mention how delightful the products taste and how wonderful it is to discover unique regional varieties. Some reviewers were not happy with the delivery times, noting that international shipments often take several weeks to arrive from Italy. Consumers additionally mentioned occasional communication gaps, unexpected tracking issues, or difficulties with the courier service handling their packages.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, reflecting a wide range of differing experiences. While many... See more

Product

People report positive experiences with product, expressing great satisfaction with the wide selection of... See more

Price

Reviewers mention positive feedback about price, highlighting competitive rates and a fantastic... See more

Order

Reviewers highlight ambiguous aspects of order processes, with experiences varying widely among consumers.... See more

Quality

Customers report great satisfaction with the product quality, highlighting top-class, lovely deep-flavoured... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fantastic deal on the Grande Alberone Zinfandel and the Aimone. Both wines are top class. Delivery was a little slow, and lacking in updates, but it was worth the wait.

Company replied

Rated 4 out of 5 stars

I ordered another case of red cannonau after the experience with the first was positive. I was advised that the consignment had been dispatched to Yodel, the carrier. After using the tracking info, Y... See more

Company replied

Rated 4 out of 5 stars

Order placed and acknowledged - being prepared - but then no further contact!! No email contact for a followup so eventually after 17 days i telephoned and the delivery was received the following d... See more

Company replied

Rated 5 out of 5 stars

Awesome the Puglian appasimento is punching well above it's weight at a great price, And two complimentary bottles and free delivery was the icing on the cake, Not the first time of using and it cert... See more

Company replied


Company details

  1. Wine Store

Written by the company

An Italian online Wine Shop: great wines, great deals.


Contact info

4.1

Great

TrustScore 4 out of 5

975 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.1

All reviews

(975)

171 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful vino from a professional…

Beautiful vino from a professional company,the wine is very competitive in price so I’ll be buying more
Than you 👍👍👍👍👍

January 20, 2026
Svinando logo

Reply from Svinando

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 5 out of 5 stars

Quality Red Wines

My case contained three very good quality wines.

January 17, 2026
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Reply from Svinando

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 5 out of 5 stars

Consistently have bought from this…

Consistently have bought from this company for the last couple of years. Great service and great price.

January 9, 2026
Svinando logo

Reply from Svinando

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 5 out of 5 stars

Great company

Great company, good coms....don't worry if the wine takes a little while to arrive (ours was just over a week I think) - very happy with price, packaging etc.

January 14, 2026
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Reply from Svinando

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 5 out of 5 stars

Recommend

Good wine, good price.

January 10, 2026
Svinando logo

Reply from Svinando

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 3 out of 5 stars

It's been a month and the delivery hasn't been made

I've never experienced anything like this before. It's been over a month and I still haven't received the product. The wines are generally good in terms of price and quality, but this latest crazy data issue... I don't know what will happen next.

January 3, 2026
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Reply from Svinando

Dear Customer, 
we sincerely apologize for the inconvenience and the long delivery time of your order, as this is not the level of service we strive to provide.

We have sent you an email providing the reason for the delay as well as the expected delivery date.

We hope this communication helps to clear up the misunderstanding.

If you have any further questions, please do not hesitate to contact us.
Sincerely, 
Your Svinando Customer Service Team

Rated 1 out of 5 stars

Still have not received my champagne

Still have not received my champagne, tried to contact the company no response!!!
Should have arrived for xmas still waiting 3 weeks later

December 23, 2025
Svinando logo

Reply from Svinando

Dear Customer,
We are very sorry for the inconvenience caused, as this is not the level of service we strive to provide.

We have sent you an email to express our sincere apology and to provide you with the reason for the delay of your order.

We hope this will help clarify the matter.
Sincerely, 
Your Svinando Customer Service Team

Rated 1 out of 5 stars

Don’t bother!

Placed an order for a Christmas present on 16th January which did not arrive. They emailed to say the order has been resent but it has still not arrived.
Have emailed requesting a refund twice but have had no response. Really poor customer service.

January 12, 2026
Unprompted review
Svinando logo

Reply from Svinando

Dear Customer,
We are very sorry for the inconvenience caused, as this is not the level of service we strive to provide.

To ensure that the issues concerning your last delivery is properly addressed, we kindly ask you to send us your inquiry to our email address: customer.service@giordano-vini.com or contact us directly at our toll-free number: 0800 2605 664, as we were unable to locate you in our system.
]
Sincerely,
Your Giordano Wines Customer Service Team

Rated 5 out of 5 stars

Great wine selection

Great wine selection, delivery is always efficient and excellent communication.

December 15, 2025
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Reply from Svinando

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 1 out of 5 stars

Ordered as slightly cheaper than other…

Ordered as slightly cheaper than other site and said fast delivery. The delivery was not fast and I had to phone to find out where it was. Did turn up but 2 weeks later.

December 6, 2025
Svinando logo

Reply from Svinando

Dear Customer,
We are very sorry for the inconvenience caused, as this is not the level of service we strive to provide.

We regret that our delivery did not meet your expectations and will do our best to improve in this area. We have also sent you an email with full details regarding the delivery timeframe.

Sincerely, 
Your Giordano Wines Customer Service Team

Rated 4 out of 5 stars

Order placed and acknowledged

Order placed and acknowledged - being prepared - but then no further contact!! No email contact for a followup so eventually after 17 days i telephoned and the delivery was received the following day.
Good wine.

December 5, 2025
Svinando logo

Reply from Svinando

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

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