Svinando Reviews 

975
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 183 reviews, reviewers consistently had a great experience with this company. Customers frequently praise the fantastic selection of authentic Italian wines available at very competitive prices. People also find the website ordering process smooth and appreciate the sturdy, secure packaging used for shipping. Buyers often mention how delightful the products taste and how wonderful it is to discover unique regional varieties. Some reviewers were not happy with the delivery times, noting that international shipments often take several weeks to arrive from Italy. Consumers additionally mentioned occasional communication gaps, unexpected tracking issues, or difficulties with the courier service handling their packages.

What people talk about most

Delivery service

Consumers find delivery service to be ambiguous, reflecting a wide range of differing experiences. While many... See more

Product

People report positive experiences with product, expressing great satisfaction with the wide selection of... See more

Price

Reviewers mention positive feedback about price, highlighting competitive rates and a fantastic... See more

Order

Reviewers highlight ambiguous aspects of order processes, with experiences varying widely among consumers.... See more

Quality

Customers report great satisfaction with the product quality, highlighting top-class, lovely deep-flavoured... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fantastic deal on the Grande Alberone Zinfandel and the Aimone. Both wines are top class. Delivery was a little slow, and lacking in updates, but it was worth the wait.

Company replied

Rated 4 out of 5 stars

I ordered another case of red cannonau after the experience with the first was positive. I was advised that the consignment had been dispatched to Yodel, the carrier. After using the tracking info, Y... See more

Company replied

Rated 4 out of 5 stars

Order placed and acknowledged - being prepared - but then no further contact!! No email contact for a followup so eventually after 17 days i telephoned and the delivery was received the following d... See more

Company replied

Rated 5 out of 5 stars

Awesome the Puglian appasimento is punching well above it's weight at a great price, And two complimentary bottles and free delivery was the icing on the cake, Not the first time of using and it cert... See more

Company replied


Company details

  1. Wine Store

Written by the company

An Italian online Wine Shop: great wines, great deals.


Contact info

4.1

Great

TrustScore 4 out of 5

975 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.1

All reviews

(975)

171 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Almost 3 weeks for delivery and never…

Almost 3 weeks for delivery and never answered emails

November 30, 2025
Svinando logo

Reply from Svinando

Dear Mr. Maclean,
Thank you very much for your feedback. We sincerely apologize for the delay in delivery and for not responding to your emails in a timely manner. We understand how frustrating this must have been and regret the inconvenience caused.

We truly value your trust and hope to have the opportunity to serve you better in the future.
Kind regards,
Your Svinando Customer Service Team

Rated 1 out of 5 stars

Only received half my order

I ordered 2 cases. Only one was delivered. I have had no response despite numerous emails.

December 20, 2025
Svinando logo

Reply from Svinando

Dear Customer,
We are very sorry for the inconvenience caused and would like to inform you that this error has been reported directly to our delivery department. We will make sure that your delivery arrives within the coming days.

We have also sent you an email, and we hope this will provide the reassurance you need.

Sincerely, 
Your Svinando Customer Service Team

Rated 5 out of 5 stars

Good service

Good service, excellent wine.

November 29, 2025
Svinando logo

Reply from Svinando

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 5 out of 5 stars

Great wine

Great wine, great price.

November 28, 2025
Svinando logo

Reply from Svinando

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 5 out of 5 stars

When wines are difficult to source

Everytime we fancy particular wines from Italy, Svinando is the place to order from. Easy to select and order.
I am kept informed on dispatch and delivery times, it usually takes few weeks before we receive the package, but it is worth waiting for.

November 23, 2025
Svinando logo

Reply from Svinando

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 3 out of 5 stars

Slow delivery

Took Ten days for item to arrive.

November 22, 2025
Svinando logo

Reply from Svinando

Dear Customer,
We would like to thank you for your feedback, as our customers’ opinions are very helpful to us and help us improve.

We would like to inform you that our delivery timeframe is 4–12 working days.

We hope that this information clarifies the misunderstanding.
Sincerely,
Your Giordano Wines Customer Service Team

Rated 1 out of 5 stars

Cannot get a reply

Cannot get a reply to email, Facebook post or messenger so maybe on here I’ll get reply? Just wondering where my order is? Worried I’ve been scammed by you and will be flagging with bank Monday!

December 13, 2025
Unprompted review
Svinando logo

Reply from Svinando

Dear Customer,
We are very sorry for the inconvenience caused, as this is not the level of service we strive to provide.

We would like to provide you with our email address: customer.service@svinando.com as well as our toll-free phone number: +44 800 26 06 670, so that we can directly process your request and ensure that everything is resolved to your satisfaction.

Sincerely, 
Your Giordano Wines Customer Service Team

Rated 5 out of 5 stars

Svinando does an incredible job…

Svinando does an incredible job curating exclusive offers and ensuring a fantastic price-to-quality ratio. The wines I purchased, particularly the Rosso Grande Alberone exceeded my expectations for their price point.
The attention to detail, from the selection of rare labels to the secure packaging, makes Svinando my preferred choice for ordering quality Italian wines online.
The customer service team was also prompt and helpful when I had a minor query about a delivery update. If you are looking for an exceptional, reliable source for exploring the best of Italian viticulture, **Svinando comes highly recommended!**

November 20, 2025
Svinando logo

Reply from Svinando

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 1 out of 5 stars

Need to seriously sort out deliveries

Ordered wine absolutely ages ago. I've ordered before and had anticipated the usual painful wait for delivery. After about 2 weeks received an email saying you wine has been shipped. Then received a note from yodel to say the shipment was on its way to them. Waited another two weeks and received a delivery slot from yodel. Didn't arrive. Waited another two weeks and complained to svinando. No response. I have asked to be reimbursed. Delivery on these wines is useless

December 12, 2025
Svinando logo

Reply from Svinando

Dear Customer,
We are very sorry for the inconvenience caused, as this is not the level of service we strive to provide.

An email has been sent to you to express our deepest apologies and to assure you that such an error will never occur in your future orders.

Sincerely, 
Your Giordano Wines Customer Service Team

Rated 5 out of 5 stars

Great website

Great website, easy to navigate. Gorgeous tasty wines. Good delivery time and well packaged.

November 17, 2025
Svinando logo

Reply from Svinando

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

Rated 5 out of 5 stars

Lovely wine and great price

Quality wine and service, but Svinando need to improve the speed of delivery to the UK. Don't want to wait over 2 weeks for this delicious wine.

November 17, 2025
Svinando logo

Reply from Svinando

Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)

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